AKKO

Hey Charlie, Thank you for taking the time to share your experience with us. We completely understand the frustration of receiving a defective replacement device and we are very sorry that occurred here. We double-checked the Amazon listing URL our team provided and can confirm the device was listed in “Like New” condition and should not have had any defects. Unfortunately we cannot control the quality of devices supplied by Amazon’s sellers, but you will be covered under Amazon’s A-to-Z Guarantee and return policies. Please proceed through Amazon’s support/return options to get a replacement device or refund. Our customer service team has already reached out as well to help in any way we can with this process, and provided a $25 deductible credit to your account for the inconvenience. Please note that none of our plans reimburse customers for a replacement device based on a percentage of its value. All of our AKKO phone protection plan service fees and deductibles are set as flat dollar amounts ranging from $29-$99 depending on your phone’s make and model and whether the device needs a repair or full replacement. It is important to take into consideration the rates for our plans and their associated deductibles as devices age and depreciate since the replacement value afforded under any insurance plan reflects the current market. We always recommend checking your device’s current value when choosing a plan, since for some phones that are many years old, they may not be worth insuring. At the time you enroll, you’ll see all deductibles listed out after selecting your make and model cellphone (here’s that sign up link you can view again for reference: https://app.getakko.com/registration/3c/phone). We prioritize being very transparent with all our pricing and deductibles upfront with customers. Please let our team know how we can help with sorting out your replacement device with Amazon. - The AKKO Team

Hi Brandon, We sincerely apologize for the frustration and delays you experienced with your claim. To review your claim, our team requested specific documentation to ensure everything was properly verified. We recognize the process took longer than it should have, and we understand how difficult that must have been. Your claim has since been approved, your deductible was waived due to the inconvenience, and a payout has been issued to you. We truly appreciate your patience throughout this process and thank you for taking the time to share your feedback. It helps us improve and provide a smoother experience moving forward. Thank you,