AKKO

Thank you for taking the time to share your experience. We sincerely apologize for the frustration, delays, and inconvenience you’ve encountered throughout the claims process. This is not the experience we want for our customers, and we understand how upsetting it is to be without a working phone for an extended period of time. We appreciate you outlining the challenges you faced with the claims process. Your feedback highlights areas where we need to improve, particularly around communication, efficiency, and simplifying how repairs and payments are handled. We also apologize for the confusion and delay regarding the reimbursement amount for your replacement device. A member of our team will be reaching out to you directly to assist with correcting the reimbursement amount and to help move this toward resolution as quickly as possible. Thank you again for your detailed feedback and patience. We value your experience and are committed to working with you to make this right

Hi Allen, Thank you for taking the time to leave such a detailed and balanced review. We’re glad you found the app-based experience convenient, our communication helpful, and that your reimbursement was sent speedily to PayPal. It was our pleasure to make a one-time exception on your claim despite the device’s pre-existing condition as this was missed upon the initial review process which was a hiccup on our part! We really appreciate your honest feedback on where we can improve. Making the process for entering information and uploading documentation clearer and easier is something we’re actively working on. Your comments help us identify exactly where the app experience can be smoother. Thanks again for sharing your experience and for choosing AKKO.