Hello Lorraine,
I apologize that you were a victim of fraudulent gift cards. This is a very strange case as the cards were from different suppliers. We do have a 24 hour time period for you to return policy in case this happens. According to your account, you reported this 6 months after you made the purchase. I do apologize for any inconvenience this may cause.
Hello RJ,
Your payment is in process. Please refer to our payment timeline that is on our website. At this time, you are still within the designated time frame for checks to arrive.
https://www.giftcardrescue.com/questions
Thank you
Hello Tiffany,
The double charge was probably under "pending payments" on your credit card statement. One of these will drop off and you will not be charged double. If you continue to have a problem, please call customer service and they will be able to immediately assist you.
Thank you
Hello,
Thank you for the feedback. Your order was on hold due to a name discrepancy, next time you order you will not have a problem if the credit card name and the account holder name matches.
Thank you
Hello Kevin,
I do apologize for the delay in your refund. We are in the process of cleaning up our refund process to make refunds happen faster and easier. What is the order code of the order you are trying to get a refund for?
Thank you
W
William Criner · 写过 1 条评价 · 已认证 ·
★★★★★
优秀的买家体验
我已经从 Gift Card Rescue 购买打折礼品卡好几年了。他们不断改进服务,与其他二级市场卖家相比非常有竞争力。我从来没有卖过卡给他们,所以我不熟悉他们那部分的业务。
S
Sam · 写过 1 条评价 ·
★★★★★
阅读其他评论!完全骗局
我从他们那里购买了价值 235.10 美元的 Home Depot 电子礼品卡。两天后,当电子代码可用时,我收到一封电子邮件,说我需要打电话来验证帐户。我多次拨打两个不同的号码,但从未得到回应。每次电话都响个不停,响了10多分钟(我想每次响了13分钟?)。第二天我给他们回电话,同样的事情,在我第三次尝试拨打第二个号码时,又响了十分钟后,我终于找到了人。他又让我等了 10 分钟,然后挂断了我的电话。我回拨电话,没有回应。没有电子邮件,没有回电,什么都没有。此后我发送的每封电子邮件都没有得到回复。
我的帐户需要验证,但他们事先向卡收费没有问题,之后也没有兴趣退款。幸运的是,我的信用卡公司通过退款来退还我的钱,费用由他们承担。我给了他们机会通过回复我并提供我的卡或退款来避免退款费用,但他们只是忽略了我的电子邮件和电话。我希望其他人也效仿并发出退款,这样他们就会受到更多费用并结束他们的欺诈业务。
GiftCardRescue.com 回复2016-06-01
Hello Sam,
I do apologize that you were unable to get in touch with customer service. Your account was placed on hold due to a name discrepancy on your account. The name on your account must match the name on your credit card for your order to be completed successfully. This is a policy in place to protect our customers accounts from being hacked and used fraudulently. We will resolve the chargeback with your bank and your account will be blocked from use.
Thank you
Hello John,
I am having a customer service agent reach out to you today to check in with your order. I do apologize for the delay. We were closed on Memorial Day, which is why you didn't receive your card till Tuesday the 31st of May.
Thank you
Hello James,
We have rejected your gift cards for purchase. Please send in a self address stamped envelope, as stated in an email sent on 5/31/16, and we will mail your gift cards back.
Thank you
Hello Bret,
Please reference our Terms & Conditions: https://www.giftcardrescue.com/terms-and-conditions.
Our fraud team may reject any order if they have reason to suspect the gift card not be adequate for resale. You received an email on 5/19 with instructions on how to have your gift card returned. Please send a Self Addressed Stamped Envelope and we will mail you gift card back. If we do not receive this return postage within 30 days this order will be considered abandoned.
I do apologize for any inconvenience that this may have caused.
Thank you
Hello Farida,
Your check is due to arrive on 5/26/16. Please review our time line for selling back your gift cards.
https://www.giftcardrescue.com/questions
Thank you
Hello Tom,
I see that you sold cards to us on 12/1/15 and you received payment on 1/11/16. Is this the order you are referring to? Please refer to our sell back time line for a better understanding of our sell back process.
https://www.giftcardrescue.com/questions
Thank you
Hello Paul,
According to your account, you were granted a refund as Gift Card Rescue credit and this was used to place another order on our site. I do apologize for any confusion there may be in this matter.
Thank you
Hello Justin,
According to your account, we received your gift cards on 5/13/16. They were verified on 5/18/16 and the order began the payment process on 5/23/16. Please refer to the FAQ's for the full gift card selling process https://www.giftcardrescue.com/questions. Thank you
Hello Awanit,
We have a 24 hour return period for all electronic gift cards, this is clearly conveyed at check out and multiple times during the checkout process. We are unable to honor refunds past a 24 hour period for electronic gift cards for fraud purposes. We have received your chargeback and will be working with your credit card from this point forward.
Thank you