Hello Ambrocio,
I do apologize for the delay in your payment. We are working on updating the website with images to show the payment process and expected time frame to receive a check to avoid confusion in the future. Please expect a check to arrive within 4-6 business days. Thank you
Hello Megan,
I am happy to hear that you have received your manually issued check. I do apologize for any inconvenience that this may have caused. Thank you
Hello Tim,
We have a 60 day return policy on all of our physical gift cards. We must conduct an investigation to determine when and where the gift cards were used and once that is completed, you will receive a refund to your gift card rescue account. We do send a label so you do not have to pay additionally to send back your cards. I do apologize for any inconvenience that this may have caused. Thank you
Hello Abby,
I do apologize that your payment has taken so long to get to you. I will have a check reissued and sent out by the end of this week. I do apologize for the delay. Thank you
Hello Holly,
I do apologize for the issue that you had with our gift card. We do run into fraud where people send in their gift cards and keep the gift card information and then use that to make a purchase and try to sell the gift card to our company. Since this card has a $0 balance we must conduct an investigation to see where and when the gift card was used. We will be in contact with Apple and find IP addresses. Once we deem that this card was used by another person we will continue the payment process. Again, I apologize for any inconvenience that this may cause. Thank you
Hello Kimberly,
I do apologize that you are having difficulty with our company. I do see that you have a gift card that was received and the payment process has been started. Please let me know if you need more assistance or call customer service at 410-690-8357 or 410-690-8358. Thank you
Hello Debra,
I do apologize that you have not received your payment at this time! That is a long time to wait. I do see that you submitted a check reissue request and I will get that check sent out today. Please expect your check to arrive at your address within 3-5 business days. Thank you
Hello Carla,
I do apologize for the miscommunication. When you placed the order with our company you inputted that you were selling gift cards however, when we received the order, you had sent in merchandise credit ( which we no longer accept for Lowe's) our company policy, as stated in our terms and conditions, allows us to reject any order and the customer is responsible for providing a self addressed stamped envelope for the cards to be returned. If you need an extension to get the envelope to us, please call customer service and make a request at 410-690-8357 or 410-690-8358.
Hello Doug,
According to your account, your check is due to arrive within 3-6 business days. We appreciate your patience. Thank you
C
Customer · 写过 1 条评价 · 已认证 ·
★★★★★
礼品卡不好
我订购了一张 284 美元的 Home Depot 礼品卡，但余额为 0 美元。网站和电子邮件声明我有 24 小时的时间对我所做的电子邮件提出异议。不高兴的是他们似乎对立即退款给我漠不关心。
GiftCardRescue.com 回复2016-04-01
Hello James,
I do apologize for a customer service agent sending you the wrong email today. He has been spoken to in regards to this mistake. We cannot give you a refund immediately since an investigation needs to be conducted to determine when, where, and how this card was used. You will receive an email once this has been finished and a decision has been made. I do apologize for any inconvenience that this may cause. Thank you
I do apologize for the delay. According to your account, we received your Refund request forms on 3/18/16. The card must be investigated to determine where and when it was spent etc. Please allow up to 2 weeks for this process. You will be notified when the investigation is complete.
We do apologize for any inconvenience that this may cause. Thank you
Hello Kyle,
I do apologize for the delay. We have began your payment process as of 3/28/16. Please expect your check to arrive within 3 weeks of your payment process beginning. I apologize for any inconvenience that this may cause. Thank you
Hello Stephen,
I do apologize for the unfortunate case of receiving a bad gift card. All of our physical gift cards have a 60 day return policy and our ecodes have a 24 hour return policy. I do see that you purchase from us a lot and we appreciate your business. I do apologize for any inconvenience that this may have caused. Thank you
N
Nikki · 写过 1 条评价 ·
★★★★★
骗局
我在二月份寄了两张礼品卡，没有支票，也没有回复我的电子邮件。
GiftCardRescue.com 回复2016-03-29
Hello Nikki,
If you provide me an order code I will be able to look into this for you. If your gift cards were received at our processing center you will be sent a check as promised. We are delayed in payments at the time so we ask for your patience while we work through this busy time. Thank you
Hello Kelly,
I do apologize for the delay in your payment. We are behind in payments but I can assure you that you will receive your promised check of $88. We ask for your patience as we work through this busy time. I do apologize for any inconvenience that this may have caused. Thank you
Hello Brian,
Our owner is not Nigerian and it is very offensive that you are stereotyping a company's legitimacy based on the race of the CEO. We have implemented a new verification system that checks our customers information with the information that they have correlated with the last 4 digits of their social security number.
You purchased an electronic gift card and it has been available to you in your gift card rescue account since 3/18/16, the same day that you made the purchase. If you would like assistance getting your electronic card please call customer service at 410-690-8357 or 410-690-8358.
Hello Kevin,
According to your account you were working with your credit card company to receive a refund. Once you have started that process with your credit card we will work with them to finish the process. If your refund was rejected, you will need to get in touch with your credit card. Thank you
Hello Terry,
I do apologize for the delay in your payment. Your check reissue is scheduled to go out before the end of this week. You can expect your check to arrive sometime next week. I do apologize for any inconvenience that this may cause. Thank you
