GigSky

Hello, thank you for sharing your feedback. We are delighted to hear that you experienced great service. Best regards, The GigSky Team.

Thank you for your feedback, Marcos, and we are sorry to hear the service did not work in Alaska. Alaska is one of the most remote destinations in North America, where local carrier coverage and satellite availability can be very limited regardless of the provider. Please reach out to our support team at [email protected] with your account details so they can look into your case. Best regards, The GigSky Team

Hi Maria! We're truly sorry to hear that you couldn't access data on many occasions in the heart of London, especially while trying to buy tickets or search maps with your children, and that this led to you getting lost. We understand how stressful that must have been. Network performance can sometimes be affected by local carrier routing, congestion, or coverage in certain areas, even in major cities, which may explain what you experienced. We always recommend checking our troubleshooting guide as a first step, as it covers a range of solutions that can help: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems If you'd like us to look into this further, please reach out to our support team at [email protected] with your account details so we can assist you.

Thank you for your feedback, and we are sorry to hear the cruise connectivity did not meet expectations during your MSC Virtuosa sailing. At sea, the ship's cellular service is turned off within 12 nautical miles of land, and open sea connectivity depends on satellite availability in each area, which can be very limited in certain parts of Norway's waters. Regarding the data being consumed without a connection, this can sometimes happen when the device is searching for a signal. For more information on how cruise plans work, please visit: https://support.gigsky.com/hc/en-us/articles/20983980961938-Cruise-Land-and-Sea-Only-eSIM-data-plans. Regarding the pricing concern, our prices can vary depending on demand and availability, and we understand how that can feel unexpected. Please reach out to our support team at [email protected] with your account details so they can review your case. Best regards, The GigSky Team

Thank you for your feedback, Sam, and we are glad the overall experience was good! We are sorry about the extra steps needed on your Samsung when switching countries. For future reference, our help videos cover Android-specific setup tips: https://support.gigsky.com/hc/en-us/articles/22457967144466-Help-Videos-How-to-set-up-GigSky-on-your-smartphone. We also appreciate your suggestion about flexible non-consecutive day plans; that is a valuable idea we will take on board. Best regards, The GigSky Team

Hello Shannon, thank you for sharing your experience. We are thrilled to hear that you enjoyed the Visa Infinite benefit, found the coverage excellent, and plan to use GigSky again on future travels. Best regards, The GigSky Team.

Hi there! Thank you for the very detailed feedback, and we're truly sorry to hear about the frustration you experienced during your 10-day cruise. We understand how stressful it must have been to have your phone connect but then lose service for 3-6 hours at a time, and to only get roughly an hour of usable connection during the whole trip, especially when needing it for shore excursion confirmations. We'd like to clarify that cruise plans are designed to work once the ship is 12 nautical miles or more from land, and connectivity at sea can also be affected by factors like local coverage, ship structure, or weather conditions, which may explain the inconsistency you experienced. We're also sorry to hear about the delay in receiving a support response while you were still on board. This isn't the level of support we aim to provide, and we understand it added to the frustration of an already difficult situation. If you'd like us to take another look at your case, please reach out to our support team at [email protected] with your account details so we can assist you.

Thank you for your feedback, Klaus, and we are so glad your first experience with GigSky went smoothly without any problems! Best regards, The GigSky Team

Thank you for your feedback, Jaewon, and we are sorry about the lack of service in more remote areas. Coverage can be more limited in rural and remote locations due to local carrier infrastructure. Best regards, The GigSky Team

Hello, thank you for sharing your experience. We are glad to hear that you used the data to send and receive emails, and that it was easy to connect and worked great. Best regards, The GigSky Team.

Hi Steven! Thank you for the detailed feedback, and we're glad the unlimited London/UK plan worked perfectly for you. We're sorry to hear, though, that the unlimited Global Plan was very spotty in Paris and that you had to purchase another eSIM to get a reliable connection there. Network performance can sometimes be affected by local carrier routing, congestion, or coverage in certain areas, which may explain the difference between the two plans' performance. We always recommend checking our troubleshooting guide as a first step, as it covers a range of solutions that can help: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems If you'd like us to look into this further, please reach out to our support team at [email protected] with your account details so we can assist you.

Hello Joan, thank you for sharing your experience. We are delighted to hear that you found the service extremely easy to use and toggled it seamlessly during your trip. Best regards, The GigSky Team.

Hello Paul, thank you for sharing your feedback. We are glad to hear that you found the eSIM easy to set up and use. Best regards, The GigSky Team.

Hi Jade! Thank you for the feedback, and we're glad the app was easy to use, though we're sorry to hear the data signal was unreliable and often very slow. Network performance can sometimes be affected by local carrier routing, congestion, or coverage in certain areas, which may explain what you experienced. We always recommend checking our troubleshooting guide as a first step, as it covers a range of solutions that can help: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems If you'd like us to look into this further, please reach out to our support team at [email protected] with your account details so we can assist you.

Thank you for your feedback, and we are glad the eSIM was easy to download and set up ahead of your trip! That is a great tip about using the app to monitor data usage. We are sorry about the confusion with multiple cards/devices and we appreciate your feedback on improving the error messaging and will take it on board. Best regards, The GigSky Team

Thank you for your feedback, and we are glad the installation was easy and the 5G signal was strong in Germany and Budapest! You are absolutely right that toggling Airplane Mode is a great tip for forcing a reconnection when moving between areas. Best regards, The GigSky Team

Hello Toni, thank you for sharing your experience. We are glad to hear that the service was seamless in Paris once your phone was unlocked. Best regards, The GigSky Team.