Global Trademark Company

Thank you for taking the time to share your feedback. We sincerely apologize for the delays in communication and updates on your Canada trademark application. This fell short of the standard we hold ourselves to and we take full responsibility for that.   We want to assure you that your application has been handled with complete diligence. Your Office Action response has been filed and accepted, all your trademarks are active and in good standing, and all relevant documentation and receipts have been shared with you.    We have since reached out to you directly to address your concerns personally and ensure you have full visibility into the status of your trademarks going forward. Moving forward, we remain committed to providing you with proactive updates without you needing to follow up. We value your business greatly and hope to have the opportunity to restore your confidence in our services.

Dear Jeff, Thank you for sharing your concerns. We understand how critical it is to have transparent and effective communication during legal proceedings, and we apologize for any confusion that occurred in your case. We want to ensure that there is clarity regarding the services provided and the fees associated with your trademark opposition case. The $500 fee you paid was specifically for drafting and filing a counterstatement in response to an opposition against your trademark application at the USPTO. This fee covered the preparation and submission of necessary legal documents within the required deadlines, and we confirmed the successful filing of your counterstatement. It is important to note that this fee did not include additional stages of the opposition process such as discovery, depositions, the final hearing, or settlement negotiations, which are handled separately and have their own costs. Our communication with you was facilitated through the agency that connected you to our firm, which was responsible for keeping you updated about all developments. We have documentation confirming that we informed the agency of the subsequent steps and associated costs after filing the counterstatement. Regrettably, it seems there was a breakdown in communication from the agency to you, which led to your understandable frustration. We value integrity and transparency and are committed to providing the highest level of service. We regret any inconvenience this has caused and are here to address any further concerns you might have or assist you with the next steps in your case. Thank you for your feedback, which helps us improve our service. We look forward to resolving this matter to your satisfaction. Warm regards, Team Global Trademark Company