Thank you for your review, and for your kind words about our customer support team — that does mean a lot to us. We’re sorry that your experience wasn’t up to our usual standard.
To clarify, Stripe is one of the payment providers available on our platform. Unfortunately, certain IBANs — including some PayPal-linked IBANs — are not always compatible with Stripe’s payout requirements, which can result in transfers being rejected. Stripe typically pays out to regular bank accounts.
As an alternative, fundraisers can also enable MangoPay as their payment provider. Our team is always happy to guide users through selecting and setting up the option that works best for them.
Please be assured that when a payout cannot be completed, funds are not lost — they remain secure within the payment system and are returned to the connected balance. Processing times can vary slightly depending on banking timelines, which is why an exact date is sometimes difficult to provide in advance.
We understand your campaign has now ended, but our team has been in contact and remains available if you need any further clarification or assistance at any time.
Kind regards,
Sandip & The GoGetFunding Team
Hi Farrah,
This email you received is not from us at GoGetFunding. It is a scam email.
We will never ask you to pay us in order to release funds, or to buy gift cards for any reason.
Scammers have been impersonating fundraising platforms and sending fake emails asking users to buy gift cards or make extra payments. We’ve been warning our community about this on our blog, on the front page of our helpdesk, and during the campaign-creation process to help users spot these scams quickly.
To reassure you:
– We will never ask you to purchase a gift card, send money outside our platform, or pay extra to fix a “payment error.”
– No issue occurred with your campaign or eWallet.
We know how stressful fundraising can already be, and the last thing you need is someone pretending to be us. We're sorry this happened.
Wish you the best,
Sandip + The GoGetFunding Team
Hi Tracey,
Thank you for your feedback, and we’re sorry to hear about your experience. Our support team, including Victoria, reached out several times but haven’t received a reply. We’ve checked our records and couldn’t find any messages from you in our system.
While messages containing things like email addresses and website links can occasionally be flagged automatically to protect campaign owners from scams, we’re not aware of any issues that would prevent you from contacting us directly through our contact page: https://gogetfunding.com/contactus/
We’re still very happy to help in any way we can — if you can share the campaign name or any details, we’ll gladly investigate further and assist you directly.
Kind regards,
Sandip + The GoGetFunding Team