Gongs Unlimited

Hello Carolyn. This is Andrew the owner. I am so sorry. The person who put this on the packing list to send you the bag, is not someone who normally does this, and he put the incorrect size. (Hard to believe but true! When we have issues with an order, it always rains and pours!) I will get you a new one out on Monday. Sorry!

Hello Yevgen. Thanks for this review. We appreciate it when our customers tell us how upset they are. When we hear from them, we can easily remedy the situation. As we have replied in two emails to you, we accidentally did not ship one of these tuners. You ordered about 6 or 7 tuning forks, and most were just 1, only this style was 2 and we unfortunately made a mistake. I was the person who made that mistake!!! We are shipping this second one, that we forgot to ship today, once we heard from you via email, we immediately put it on the packing list and it is going today. We are humble. We are sorry for our error. The idea of causing more pain for humanity on any level causes us pain and exhaustive sadness. Five people are involved rectifying this situation to ease your anguish and make sure this item is on the way. We love you and want you to feel good soon. Thank you.

Ah yes Daniel. This may happen when you put in a few small items into our miraculous shipping cart, which uses an AI, that is Artificial Intelligence, that imagines what size box we might use. If there are a lot of small things, it can imagine a much greater ship cost that it actually is. We usually catch these when we see the ship cost when we look at order. I asked my shipping dept to do a deep dive on your order to make sure we did not miss anything. We did not. You ordered several Gibraltar tubes - one of which was 36" required a box that was a 41x9x9 inches. So to be perfectly transparent, you were charged 19.06 for shipping. We were charged 15.30 by Fedex. The box cost us 3.47 that is 18.77. not including tape and paper. The cc and ecommerce fees are about 3% so 3 % of 19.06 = 57 cents 18.77 +.57 = 19.34 which means, not including any employee time we lost 28 cents on shipping to you. We are a small business, not a giant beast like Sweetwater, which recently sold for 1 BILLION DOLLARS. we do the best we can and offer great service. And items like Gibraltar parts which are sold everywhere have very little profit margin. But we understand your outrage, and thank you for your two stars, at least we got some stars from you. ADDITIONAL REPLY - Thanks Daniel. To you or any of our customers, if you are ordering a lot of small items, email us first, so we can prepack and see what we can save you compared to the Artificial Intelligence making the box in its cybernetic sixth chakra. Thanks!