Dear Valued Customer,
Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay at the Bellagio and appreciated the room, location, atmosphere, and service. It's great to know that flying from your local smaller airport added to your convenience. We truly value your loyalty as this was your 6th trip with Great Value Vacations.
We appreciate the feedback and have shared it with our team.
Best Regards,
Great Value Vacations
Dear Valued Customer,
Thank you for sharing your positive experience with Great Value Vacations. We're delighted to hear that you were able to customize your trip to fit your plans and enjoy both Honolulu and your cruise. We appreciate your feedback and have shared it with our team.
Best Regards,
Great Value Vacations
Dear Valued Customer,
Thank you for sharing your experience with us. We’re glad to hear you enjoyed the hotels in Rome and Sorrento, especially the one in Sorrento. We appreciate your feedback regarding the distance from the Rome hotel to the city center and the cost of the car rental extras. We have shared your comments with our team.
Best Regards,
Great Value Vacations
Melissa: Thank you for your review and for your repeat business!
We look forward to welcoming you back on future vacations.
Best regards: Great Value Vacations
Dear Valued Customer,
Thank you so much for your kind words and positive feedback! We are delighted to hear that your trip to Mexico went smoothly and that you enjoyed the hotel, food, and service. We appreciate your trust in us to promptly resolve your issue and look forward to helping you find your next great value package.
Best Regards,
Great Value Vacations
Dear Valued Customer,
Thank you for being a loyal traveler with Great Value Vacations and for sharing your experience. We’re glad to hear that everything went smoothly overall. We appreciate your feedback regarding Iceland Air and have shared it with our team. Your insights help us understand our customers' preferences better.
Best Regards,
Great Value Vacations
我们从一位曾使用过该公司几次旅行的表弟那里听说了有关他们的好消息后,我们预订了超值假期。消除了选择酒店和交通时的猜测,这使它看起来是一个不错的选择。但是,我认为我不会再次使用它们。这些航班都包含中途停留,只是延长了已经很长的旅行时间(丹佛飞往伦敦和罗马飞往丹佛)。我们最后一天乘坐早上 7 点从罗马飞往法兰克福的转机航班,意味着凌晨 4 点乘坐出租车前往机场。在我们的旅行结束时并不理想。由于航班均为基础经济舱,无法更改或修改。您也没有很多座位选择(如果有的话),并且必须为每个航班支付行李费。由于机械问题,我们的第一趟航班于凌晨 4:40 被取消。 Great Value 与服务台交谈的时间有限,这意味着我们必须自己处理这个问题。当我最终与某人交谈时,他们的回答是“你需要自己与航空公司打交道。”当我询问如果我们的火车因欧洲压倒性的热浪而被取消(从伦敦到巴黎)的欧洲之星选项时,服务台不知道我在说什么(作为一家旅游公司,我认为你应该让员工意识到几十年来袭击欧洲的最大热浪)。但同样,回应是“如果发生这种情况,请与欧洲之星处理。”罗马的酒店(B&B Hotel Roma Tuscolana – San Giovanni)位于郊区,距离景点较远。它也完全无法通过楼梯和坡道进入。因此,在炎热的天气里,我们需要多次乘坐优步/出租车往返罗马市中心,费用昂贵。巴黎推荐的酒店(巴黎巴蒂诺尔 17 号美居酒店)也位于市中心之外,这意味着出租车/优步要等待更长的时间才能到达我们想去的地方,而且乘车费用也更高。巴黎酒店有空调,但无法抵御热浪,我们在酒店的第一个晚上过得很痛苦。
Great Value Vacations 回复2026-07-05
Lorna:
Thank you for taking the time to share your detailed feedback. We appreciate you sharing your experience, and we've passed your comments along to our team for their information. We're also grateful for the referral from your cousin.
When booking on our website, customers have the option to click the "See All Flight Options" button to view available flights and upgrade choices. From there, flights can be filtered by the number of stops and fare class. We're sorry if you didn't see this option during the booking process.
We understand how stressful and frustrating flight cancellations can be. When a flight is canceled, the airline is responsible for rebooking passengers on the next available flight. Once the ticket is under the airline's control, we are unfortunately unable to make changes on the traveler's behalf.
We also apologize for any confusion regarding your Eurostar options. We were aware of the heat wave affecting travel in Europe; however, once Eurostar tickets have been issued, the carrier has sole control over them. We're sorry if this process was not explained more clearly.
Thank you as well for your comments regarding the B&B Hotel Roma Tuscolana. While this hotel—and the other hotels included in the package—is not advertised as being centrally located, we have shared your feedback with our team for their information.
We sincerely appreciate you taking the time to provide your feedback. We hope that, despite these challenges, your vacation created many enjoyable memories.
Best regards: Great Value Vacations
Dear Valued Customer,
Thank you for sharing your detailed experience with us. We are delighted to hear that your vacation in Hawaii was spectacular and that you enjoyed the beautiful views, dolphin encounters, and exciting activities. We appreciate your kind words about the overall value and your upcoming trip with us to Europe. We’re sorry to learn about the issues you faced with the Hilton Waikoloa and Waikiki accommodations. We understand how important a clean and comfortable room is and appreciate you bringing this to our attention. We have shared your feedback with our team.
Best Regards,
Great Value Vacations
Dear Valued Customer,
Thank you so much for your wonderful feedback! We are thrilled to hear that your trip to Ireland with our country and castles package exceeded your expectations and that we could make your travel experience easy and enjoyable. We look forward to helping you with all your future vacations!
Best Regards,
Great Value Vacations
这家酒店是一场灾难。我在住宿期间正在进行重大施工,我们无法享受它。 Great Value Vacations 应该在预订时告知我们重大装修的情况。
Great Value Vacations 回复2026-07-14
Zeedo: We apologize for the delay with acknowledging your review. Please be assured that we have sent your concern to our Customer Service team and they will be in touch with you via email.
We appreciate your patience during this process.
Regards: Great Value Vacations
Dear Valued Customer,
Thank you so much for sharing your wonderful experience with us! We're delighted to hear that your trip to Thailand went smoothly and that our staff contributed to making your vacation amazing. We truly appreciate your continued trust in Great Value Vacations and look forward to helping you plan many more memorable trips.
Best Regards,
Great Value Vacations
Gary: At Great Value Vacations, our goal is for every traveler to have an exceptional vacation experience.
Our Customer Service team has addressed your concerns and explained why correcting a traveler’s name required splitting the two passengers into separate airline reservation records (PNRs). We sincerely apologize for the inconvenience this caused.
We also understand that flight cancellations can be stressful. When cancellations occur, the airline is responsible for rebooking affected travelers on alternative flights.
Thank you for giving us the opportunity to address your concerns. We appreciate your feedback and regret that your experience did not meet your expectations.
Regards: Great Value Vacations
Dear Valued Customer,
Thank you so much for your wonderful review and for choosing Great Value Vacations again! We’re delighted to hear that you enjoyed your trip and the hotels, as well as the included breakfasts and wildlife experiences. We apologize for the inconvenience with the driver but are glad it was resolved smoothly. We appreciate your feedback and have shared it with our team. We look forward to helping you plan your next amazing trip to Costa Rica!
Best Regards,
Great Value Vacations
Dear Valued Customer,
Thank you so much for your wonderful feedback! We are delighted to hear that your second excursion with Great Value Vacations, especially the Ireland B & B vacation, was fabulous and that our customer service met your expectations. We appreciate your recommendation and have shared your kind words with our team.
Best Regards,
Great Value Vacations
A
Andrew M · 写过 1 条评价 · 已认证 · 体验于 2026-06-27 ·
★★★★★
我们经历了最奇妙的经历
我们度过了最奇妙的经历。参观 3 个不同的区域真是太棒了。还有一辆车,这样我们就可以到处走走,看看人迹罕至的地方。我会再次通过Gret Value 预订。
Great Value Vacations 回复2026-06-29
Dear Valued Customer,
Thank you for sharing your wonderful experience with us. We're delighted to hear that visiting multiple areas and having a car enhanced your trip. We truly appreciate your kind words and look forward to assisting you with your future travels.
Best Regards,
Great Value Vacations
Dear Valued Customer,
Thank you for your kind words! We're delighted to hear that you enjoyed the great hotels and found everything easy to navigate. We appreciate your feedback and have shared it with our team.
Best Regards,
Great Value Vacations
L
Lisa F · 写过 1 条评价 · 已认证 · 体验于 2026-06-26 ·
★★★★★
让旅行变得轻松!
预订超级简单,提供有关旅行套餐的简洁信息,而且体验始终是一流的。
Great Value Vacations 回复2026-06-28
Dear Valued Customer,
Thank you for your kind words! We are delighted to hear that you found booking easy and our trip information clear. We appreciate your positive feedback and have shared it with our team.
Best Regards,
Great Value Vacations
R
Robert B · 写过 1 条评价 · 已认证 · 体验于 2026-06-18 ·
★★★★★
从预订开始到结束…
从开始到结束,从预订到住宿。
Great Value Vacations 回复2026-06-26
Dear Valued Customer,
Thank you for sharing your experience with us from start to finish with the booking to the accommodations. We appreciate your feedback and have shared it with our team.
Best Regards,
Great Value Vacations
R
Ray Smith · 写过 3 条评价 · 已认证 · 体验于 2026-06-18 ·
★★★★★
多么激动人心的时刻
Great Value Vacations 回复2026-06-26
Dear Valued Customer,
Thank you for sharing your excitement with us! We appreciate your enthusiasm and look forward to helping you create more wonderful vacation memories.
Best Regards,
Great Value Vacations
G
Gina V · 写过 1 条评价 · 已认证 · 体验于 2026-06-18 ·
★★★★★
很棒的假期!
Great Value Vacations 回复2026-06-27
Dear Valued Customer,
Thank you for sharing your experience with us. We're delighted to hear you had an amazing vacation! We appreciate the feedback and have shared it with our team.
Best Regards,
Great Value Vacations