Still waiting for promised refund - resolved
Update: Since posting this review and opening a new support ticket, the refund has been transferred by Greenote. I therefore added one star to the rating. Original review: Overall, I'm very happy with my Greenote vacuum cleaner, and it's still performing very well. However, I have the following issue regarding my most recent order: This January, I ordered a 6-pack HEPA filters (2 per box, so 12 filters) for about €53. Afterward, I received the following message: 'Hello, we're very sorry. We're writing to you because the product in your order USGN8333 is currently out of stock, with only 2 units in inventory. Therefore, we will send you two boxes of filter cartridges and refund the remaining 4 boxes. Is that okay with you?' Perfectly understandable, and I agreed. Unfortunately, it's now almost 3 months later and the refund still hasn't arrived, and I'm no longer receiving any response to my repeated emails reminding Greenote of the agreed refund. That's why I'm trying it this way now. Greenote, if you're reading this, I'd appreciate receiving the promised refund for order USGN8333, plus a confirmation. Thanks in advance! Kind regards, Joost
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