Hi Alicia - Mary here from Gyna.
You filed two refund requests and both came back with a template that talked about your app usage. That was our policy at the time and it was the wrong one — how much of the app someone has used is not a reason to keep money they're asking us to return. We've dropped it, and both of your 1 August charges have now been refunded in full. Card refunds take 5-10 business days to appear.
A Gyna subscription can be cancelled at any time from gyna.co/billing , and cancelling stops billing at the end of the paid term. If you'd like to go through what happened on your account in June, email me at [email protected] — that reaches me directly rather than the support queue.
You shouldn't have had to file twice and then chase us. I'm sorry that you did.
Hi Ginger — Mary here, customer support at Gyna. You've been refunded back to your Visa on July 30 2026, arriving within 5–10 business days.
The June renewal — the one you didn't expect — is refunded in full, with no conditions and no proof required from you. We've also refunded your original payment from November as a goodwill gesture, even though that one covered the plan you signed up for. You don't need to do anything for either.
I'm sorry for how this was handled when you first got in touch. You raised it in good faith and were turned away, and that was the wrong answer. Our policy now is to refund a disputed charge and investigate afterwards, rather than asking the customer to prove their case first.
On cancelling itself, so anyone reading this knows what to expect: it takes about 30 seconds in the app under Billing, and it confirms twice — on screen immediately, and by email within minutes. Your June cancellation went through exactly that way, which is the confirmation you screenshotted.
I'd still like to understand what happened in December. I'm emailing you now the complete activity record for your account so you can see what registered on our side and when. If something failed for you, that record is how we'll find it — please reply to it.
— Mary, Customer Support, Gyna Fertility (gyna.co)
Sherylene Thanks Sherylene — we’re over the moon that our evidence-based tips helped bring your scale down so quickly. You’re doing the hard work, goddess 💫 We’re here to keep guiding and cheering you on every step of the way.
