Hamperapp（hamperapp.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 63 条用户评价，属于购物与时尚分类，口碑良好。81% 的评价为 4 星及以上，16% 为 1 星；商家回复了 73% 的差评；近 12 个月新增 60 条。数据最后更新于 2026-08-10。
退回的衣物名称错误，我的酒店找不到它。我送洗的衣服的袋子没有被退回
We’re truly sorry to hear about this experience. Returning your laundry under the wrong name and not receiving your bag back is absolutely not the standard we aim to provide. We understand how frustrating this must have been, especially at a hotel. Please contact us at [email protected] so we can review this immediately and make it right. – Hamperapp Support Team 🧺💙
服务非常好。价格实惠。准时是有保证的。
Thank you for your kind words! We’re glad to hear you’re happy with the quality, affordability, and punctuality of our service. We truly appreciate your support and look forward to serving you again 💙 – Hamperapp Support Team 🧺💙
很棒的服务。速度超级快，衣服也很干净，谢谢！
Thank you so much! We’re thrilled to hear you loved the quick service and that your clothes came back perfectly clean. We truly appreciate your support 💙 – Hamperapp Support Team 🧺💙
该团队一直给予支持且彬彬有礼。对服务很满意。
Thank you for your kind words! We’re glad to hear our team has been supportive and courteous, and that you’re happy with the service. We truly appreciate your trust in Hamperapp 💙 – Hamperapp Support Team 🧺💙
导航很容易，沟通也很棒。快速高效。绝对是回头客
Thank you so much for your kind words! We’re happy to hear you found the service easy to use and the communication quick and efficient. We truly appreciate your support and look forward to serving you again soon. – Hamperapp Support Team 🧺💙
服务很好，专业，接送及时。 衣服洗了，非常干净，折叠得很好。
Thank you so much for your kind words! We’re glad to hear you enjoyed the professional, timely service and that your clothes came back clean and neatly folded. We truly appreciate you choosing Hamperapp and look forward to serving you again. – Hamperapp Support Team 🧺💙
过程简单，一切都做得很漂亮！谢谢你，！！
Thank you so much for your kind words! We’re happy to hear the process was easy and everything was done beautifully. We truly appreciate you choosing Hamperapp! – Hamperapp Support Team 🧺💙
Thank you for the great feedback! We’re glad you found our service efficient and courteous. We appreciate your support and look forward to serving you again. – Hamperapp Support Team 🧺💙
有很多沟通不畅的地方，但主管通过为下次使用提供折扣来纠正错误，所以我很感激
We’re sorry to hear about your experience. This is not the level of service we aim to provide, and we’d really like the opportunity to make things right. Please contact us at [email protected] so our team can review your case and assist you directly. – Hamperapp Support Team 🧺💙
如此简单、快速、完美折叠且干净！喜欢这个服务！！
Thank you so much for the love! We’re thrilled to hear you enjoyed how easy and fast the service was and that everything came back perfectly folded and clean. We appreciate you choosing Hamperapp. – Hamperapp Support Team 🧺💙
服务很棒而且非常专业。如果有任何更改，他们总是首先与我联系，并向我们通报任何更改。我绝对推荐。
Thank you for the kind words! We’re happy to hear you’ve had a great experience and that our communication and professionalism stood out. We truly appreciate your recommendation 💙 – Hamperapp Support Team 🧺💙
我送来的多件衣物丢失了；客户服务无法接听电话，但会通过人工智能应答器通过消息进行回复。
We’re truly sorry to hear about this experience. Missing items and difficulty reaching us by phone is not the level of service we aim to provide. We understand how frustrating this must have been, and we appreciate you bringing it to our attention. Our team is always working to improve both item accuracy and communication, and your feedback helps us do better. Please reach out to us directly so we can review this further and assist you. Thank you for your patience. – Hamperapp Support Team 🧺💙
订单错误。下订单时可用的价格和选项与提货后的价格和服务不匹配。返回被推迟了。当订单据称被退回时，却什么也没收到。 更新我的订单 111118 至今仍未退回，晚了 5 天。除了“明天就会到”之外，没有关于我的衣服何时归还的更新。 现在我的账单显示 20 件干洗衬衫需要 1,612 美元。对一切都非常不满意，尤其是客户服务。
We’re truly sorry for the experience you described. We understand how frustrating it is when the price and service selected at checkout do not match what is applied after pickup, and we sincerely apologize for the confusion this caused. We also regret the delays and the fact that your order has not been received as expected. This is not the level of service we strive to provide. Our team would like to review this matter as soon as possible and make things right. Please reach out to us directly so we can assist you further. Thank you for bringing this to our attention. – Hamperapp Support Team 🧺💙
我背部受伤，最近我的烘干机着火了。我已经在处理压力很大的情况，很高兴听到有无压力的服务存在。接送？不再坐在洗衣垫前和一个蹒跚学步的孩子一起拖着衣服听起来就像是在做梦。绝对变成了一场噩梦。 首先我想说我的衣服闻起来很香，而且我们折叠得很仔细。质量很棒。 不过，我安排了上午 8 点至 12 点接机。在那段时间没有人到达时没有人联系我。我联系了他们，然后他们告诉我他们遇到了驱动程序问题，让我决定是否继续。 我做到了，他们在周六下午 5 点取走我的衣服，并预计我的衣服仍会在第二天上午 8 点至 12 点送走。 周日到了，我在 8:30 收到一条消息，说实际上我的衣服在那段时间不会送达。他们问我是否想继续。我说我做到了，但询问了预计时间。工人告诉我他目前没有拿我的衣服，但他会让我知道。从来没有。我下午 5 点联系了我，看看我的状态如何。他们说它正在装载并在途中。此时已经快晚上九点了。 我收到一条消息，说明如果没有成功付款，他们就无法下车。我很惊讶，因为我以为我在处理服务之前就付款了。我的卡被拒绝了，因为 70 美元的费用突然变成了 200 美元。他们最初未经许可就使用了我的卡，并增加了小费。我原定的价格是 7 美元，但现在跳到了 17 美元。网站上说，您的最终费用可能会根据重量进行调整。没有告诉我他们也调整小费。他们说我的衣服有 90 磅。我对此表示怀疑，但我接受。 （会放照片来展示我洗过的衣服。）这是我第一次使用这种“豪华”服务，但变得比自己做任务更有压力。 我并不便宜，也不公平。我对这项指控或小费没有异议，因为我是在正直的环境中长大的。我很可能不知道商业实践是如何进行的，但我希望公众能够听到并决定他们是否认为这是一份 200 美元的工作。 P.S. 我使用了第三方应用程序 Hamper，该应用程序表示告诉我供应商的名称是违反他们的政策的。这是一个谎言，条款和条件中没有任何地方说我不能知道供应商的名称，因为不，我不会花 200 美元的 4 袋洗衣费，不，我不会再次使用该服务。 然而，在我最终不得不自己去谷歌搜索这家公司的名字之前，我们聊了一个小时。 编辑：我要求经理向我展示我的条款和条件，其中规定他们不能透露供应商，但他们仍然没有回复，因为不存在这样的事情。这就像 Doordash 没有告诉您搞乱订单的餐厅的名称一样。已经过去24小时了，还没有人回来。他们说他们会在几分钟内回复。但我想那只是当他们是对的时候。直接供应商的名称是 Express Laundry Service。请勿使用它们或礼篮
We’re truly sorry for your experience and appreciate you sharing this feedback. While we’re glad the quality of the wash and fold met your expectations, we sincerely regret the delays, lack of communication, and confusion around pricing and delivery. This is not the experience we strive to provide. Your concerns have been shared with our team so we can review what went wrong and make improvements. Thank you for bringing this to our attention. – Hamperapp Support Team 🧺💙
礼篮非常专业，当谈到我的衣服时，他们准时取货，准时交货，完美地折叠衣服，这是我为自己做的最好的事情之一，值得每一分钱，价格很棒。凯利
Thank you so much, Kelley, for sharing your experience! We’re thrilled to hear that our team has been punctual, professional, and that your clothes are always folded to perfection. It truly means a lot to know Hamperapp has been one of the best decisions you’ve made for yourself and that you find it worth every penny. We sincerely appreciate your trust and support! – Hamperapp Support Team 🧺💙
服务很棒！提货和送货速度非常快。四颗星与五颗星的原因是我更喜欢它们是否能在华盛顿断层上匹配袜子
Thank you so much for your feedback! We’re glad to hear you enjoyed the fast pickup and delivery. We truly appreciate your suggestion regarding matching socks. This is valuable input and something we’ll be sure to share with our team as we continue improving our service. Thanks again for choosing Hamperapp! – Hamperapp Support Team 🧺💙
Thank you for your feedback! We’re glad to hear you had a friendly and punctual experience. We appreciate you choosing Hamperapp! – Hamperapp Support Team 🧺💙
我第一次在我的按摩治疗业务 Tone Therapy, LLC 中使用该服务，给我留下了深刻的印象！提货和送货都很准时。我的床单和毯子很干净，整齐地折叠在塑料袋里。他们确保袋子是安全的。 一切都闻起来很新鲜！使用这项服务将节省我的时间和精力。我将能够更加专注于发展我的业务。 谢谢你！
Thank you so much for sharing your experience! We’re thrilled to hear that our service worked well for your business and that everything from pickup and delivery to the care of your linens met your expectations. We’re happy to help save you time so you can focus on growing Tone Therapy, LLC. We truly appreciate your trust and look forward to supporting you again! – Hamperapp Support Team 🧺💙
Thank you for the kind words! We’re happy to hear you had a fantastic experience and appreciate your support. – Hamperapp Support Team 🧺💙
我遇到了紧急情况，因为我的烘干机坏了，而且我有一大堆要洗的衣服。 我在网上设置了服务，提货和送货以及洗涤/折叠服务的质量都很棒！
Thank you for sharing your experience! We’re glad we could help during an unexpected situation and that everything, from pickup and delivery to wash and fold quality, met your expectations. We appreciate you choosing Hamperapp and are happy to help anytime! – Hamperapp Support Team 🧺💙
共 63 条符合条件的评价