Hamperapp (hamperapp.com) has a 4.2 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 73% of negative reviews; 60 of them were added in the last 12 months. Last updated 2026-08-10.
Thank you so much for your kind review! We're thrilled to hear you had a great experience with Hamperapp. We truly appreciate your support and look forward to serving you again! – Hamperapp Support Team 🧺💙
Assisted me in submitting my order and provided details on timeliness and future orders I appreciate the assistance
Thank you for your kind review! We're so glad we could assist you with your order and answer your questions. Providing helpful and reliable service is always our goal. We truly appreciate your support and look forward to serving you again! – Hamperapp Support Team 🧺💙
Terrible pick up and delivery experiences. I’m one to give many chances which I have, but each and every time I have used this service, which has been often out of necessity, there has been an issue. The actual laundry is excellent, they use Killian Laundromat for my area, and they do a wonderful job. But Hamperapp fails at pick up and delivery.
We're truly sorry to hear this has been your experience. We understand how frustrating it is when pickup and delivery don't meet expectations, especially after giving us multiple chances. While we're glad to hear you were pleased with the quality of your laundry, we know that reliable logistics are just as important. Please contact us at [email protected] so we can review your experience and work toward a better solution. – Hamperapp Support Team 🧺💙
I already did contact you, hamper app, directly. That’s how I know you are not honoring the price of the subscription price you reached out several times to offer to me. I appreciate both the convenience and the service. I do NOT appreciate the bait and switch and you asking me to contact you a second time for something you SHOULD HAVE honored in the first place. You haven’t lost a customer. Just left an extremely bad taste in my mouth.
I rarely leave negative reviews, but people need to be warned about my experience with Hamper App. This company was completely unprofessional from start to finish. As a first-time customer, I was supposed to be charged approximately $40 with a 20% new-customer discount. Instead, I was charged $71 with no clear explanation of the additional charges. Communication throughout the entire process was nonexistent. I received no updates when my laundry was picked up, no notifications about the status of my order, no estimated delivery updates, and no communication when my clothes were delayed. My laundry was scheduled to be returned by 10:00 p.m., but it arrived approximately seven hours late. Because of this delay, I missed work and was left without the clothing I needed. To make matters worse, I never received a receipt, invoice, email, or text message documenting the service or charges. When customers trust a laundry service with their belongings and their money, basic communication and reliability should be expected. Unfortunately, Hamper App failed on both counts. Based on my experience, I would not recommend this service to anyone. I am currently disputing the charges with my American Express card due to the billing discrepancies and lack of transparency. Save yourself the frustration and look elsewhere. Trust me if I could give 0 stars I would
We’re truly sorry to hear about your experience and understand your frustration. The delays, lack of communication, and billing concerns you described are not the level of service we strive to provide, especially for a first-time customer. We take your feedback very seriously and would appreciate the opportunity to review your case thoroughly. Please contact us at [email protected] so we can investigate the charges and address your concerns directly. – Hamperapp Support Team 🧺💙
Super easy to arrange laundry pick-up and delivery. Choices offered for detergent, softener, etc. Prompt pick-up and delivery. Couldn't be easier or better.
Thank you for your wonderful feedback! We’re so glad to hear that scheduling your pickup and delivery was easy and that you enjoyed the customization options for your laundry preferences. Providing a convenient and seamless experience is exactly what we strive for. We truly appreciate your support and look forward to serving you again soon! – Hamperapp Support Team 🧺💙
Very fast friendly service. I like how my towels smell.
Thank you for your kind review! We’re so happy to hear you enjoyed our fast and friendly service—and especially that you loved how your towels smelled fresh and clean! We truly appreciate your support and look forward to serving you again. – Hamperapp Support Team 🧺💙
everything is always easy and works great.
Thank you for your kind words! We’re delighted to hear that everything has been easy and working great for you. Providing a smooth and reliable experience is always our goal. We truly appreciate your support and look forward to serving you again! – Hamperapp Support Team 🧺💙
I’m very pleased with the service. Although it’s a little expensive, it lets me do other things besides laundry. My only recommendation is that you allow lighter loads, maybe 15 pounds minimum, instead of the 20 you have now
Thank you for your thoughtful feedback! We’re so glad to hear you’re pleased with the service and that it’s helping free up your time for other things. That’s exactly what we aim for. We also appreciate your suggestion regarding smaller load minimums. Feedback like yours is very valuable, and we’ll be sure to share it with our team as we continue improving our service. Thank you again for your support! – Hamperapp Support Team 🧺💙
Thank you so much for your kind words! 😊 We’re thrilled to hear the service was excellent and truly appreciate you taking the time to share your experience with us. We look forward to serving you again soon! – Hamperapp Support Team 🧺💙
First input asked for zip code. Prompts continued, assuming that meant they service my area. But NOPE took my email and phone number and I can’t use their service !!! Even had the audacity to then text me right off the bat because I didn’t continue trying to use their service! WTF. Scammed me into giving 1 more place my personal information. I will be contacting the BBB
We’re really sorry for the frustration this caused. That’s not the experience we want for anyone. The ZIP code check is meant to confirm service availability early, but we understand how the flow may have felt misleading, and we’ll be reviewing this to improve clarity. Please reach out to our support team so we can address this directly and ensure your details are handled appropriately. – Hamperapp Support Team 🧺💙
First time using the service. I was surprised I was charged the weight of my comforter on top of the separate comforter fee. I haven’t experienced this with the drop off laundry service I typically use. Apart from that I did appreciate convenience of pickup and delivery.
Thank you for trying our service and for your feedback! We understand the confusion regarding the comforter charges and appreciate you bringing it to our attention we’re always working to improve pricing clarity. We’re glad you enjoyed the convenience of our pickup and delivery, and we hope to serve you again! – Hamperapp Support Team 🧺💙
They are reliable and efficient and provide excellent service.
Thank you for your kind feedback! We’re delighted to hear that you find our service reliable and efficient. Providing excellent service is always our top priority, and it means a lot to know we’re meeting your expectations. We truly appreciate your support and look forward to continuing to serve you! – Hamperapp Support Team 🧺💙
Pickup and drop off efficient and on time. Comforters came back clean and refreshed.
Thank you for sharing your experience! We’re so glad to hear that your pickup and delivery were efficient and on time, and that your comforters came back clean and refreshed. That’s exactly the level of service we strive to provide every time. We truly appreciate your support and look forward to serving you again! – Hamperapp Support Team 🧺💙
These people are amazing - if I could give them more business I would. EXCELLENT customer service and communication. Really above & beyond.
Thank you so much for your kind words! We’re truly grateful for your support and thrilled to hear that our customer service and communication made such a positive impression. Going above and beyond for our customers is always our goal, and it means a lot to know we delivered that experience for you. We look forward to continuing to serve you! – Hamperapp Support Team 🧺💙
Usually on time pick up and delivery, clothes come back clean, clothing organized by type, perfectly folded and protected from inclement weather. Great service!
Thank you so much for your kind words! We’re glad to hear your laundry is consistently clean, organized, and well protected, and that our timing meets your expectations. We truly appreciate your support! – Hamperapp Support Team 🧺💙
We began using Hamperapp after we moved to Aventura, FL almost 4 years ago and they've never let us down. Service is quick, on time and easy to book. Clothing, sheets and towels come back neatly folded. Totally reliable, we highly recommend them. Check out the app. You won't be sorry!
Thank you for your continued trust over the past 4 years! We’re thrilled to hear our service has remained reliable, easy to book, and consistently on time. It means a lot that you recommend us, and we truly appreciate your support. – Hamperapp Support Team 🧺💙
Everything comes back perfectly folded and incredibly clean. If you accidentally leave something in a pocket, they make sure it is secured to the bag when it is dropped off. Everyone who handles pickup and delivery is also very kind. I am looking forward to using them for a long time.
Thank you so much for your thoughtful review! We’re delighted to hear that your laundry comes back clean and perfectly folded, and that our team takes care with the little details. We truly appreciate your trust and look forward to serving you for a long time. – Hamperapp Support Team 🧺💙
Excellent delivery service, prompt pick-up and drop-off. Well cleaned and maintained clothing. Very impressed.
Thank you for your wonderful feedback! We're delighted to hear that you were impressed with our prompt pick-up and delivery, and that your clothes came back clean and well cared for. Providing reliable service and high-quality results is exactly what we aim for, so it means a lot to know we met your expectations. We look forward to serving you again soon! – Hamperapp Support Team 🧺💙
I had an issue with my debit card and they help fix it promptly.
Thank you for sharing your experience! We’re glad our team was able to assist you quickly and resolve the issue with your debit card. We appreciate your trust in Hamperapp and look forward to serving you again. – Hamperapp Support Team 🧺💙
63 reviews matching