Hamperapp (hamperapp.com) has a 4.2 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 73% of negative reviews; 60 of them were added in the last 12 months. Last updated 2026-08-10.
Laundry was returned under wrong name and my hotel could not find it. The bag I sent my laundry in was not returned
Reply from Hamperapp2026-03-04
We’re truly sorry to hear about this experience. Returning your laundry under the wrong name and not receiving your bag back is absolutely not the standard we aim to provide. We understand how frustrating this must have been, especially at a hotel.
Please contact us at [email protected]
so we can review this immediately and make it right.
– Hamperapp Support Team 🧺💙
Very good service. Affordable price. Punctuality is assured.
Reply from Hamperapp2026-03-04
Thank you for your kind words! We’re glad to hear you’re happy with the quality, affordability, and punctuality of our service. We truly appreciate your support and look forward to serving you again 💙
– Hamperapp Support Team 🧺💙
Amazing service. Super quick and the clothes are so clean, thank you!
Reply from Hamperapp2026-03-04
Thank you so much! We’re thrilled to hear you loved the quick service and that your clothes came back perfectly clean. We truly appreciate your support 💙
– Hamperapp Support Team 🧺💙
D
Donis · 1 review · Experienced 2026-02-23 ·
★★★★★
Courteous team
The team has been supportive and courteous. Happy with the service.
Reply from Hamperapp2026-02-27
Thank you for your kind words! We’re glad to hear our team has been supportive and courteous, and that you’re happy with the service. We truly appreciate your trust in Hamperapp 💙
– Hamperapp Support Team 🧺💙
Easy to navigate and the communication was great. Quick and efficient. Definitely a repeat customer
Reply from Hamperapp2026-02-09
Thank you so much for your kind words! We’re happy to hear you found the service easy to use and the communication quick and efficient. We truly appreciate your support and look forward to serving you again soon.
– Hamperapp Support Team 🧺💙
Great service, professional, timely pick up and drop off. Clothes washed, very clean and folded nicely.
Reply from Hamperapp2026-02-05
Thank you so much for your kind words! We’re glad to hear you enjoyed the professional, timely service and that your clothes came back clean and neatly folded. We truly appreciate you choosing Hamperapp and look forward to serving you again.
– Hamperapp Support Team 🧺💙
Easy process and everything done beautifully!! Thank You,!!
Reply from Hamperapp2026-02-05
Thank you so much for your kind words! We’re happy to hear the process was easy and everything was done beautifully. We truly appreciate you choosing Hamperapp!
– Hamperapp Support Team 🧺💙
O
Olga · 1 review · Verified · Experienced 2026-02-04 ·
★★★★★
Efficient and very courteous.
Reply from Hamperapp2026-02-05
Thank you for the great feedback! We’re glad you found our service efficient and courteous. We appreciate your support and look forward to serving you again.
– Hamperapp Support Team 🧺💙
There was a lot of miscommunication, but the supervisor made it right by applying a discount for next use so I appreciate it
Reply from Hamperapp2026-02-03
We’re sorry to hear about your experience. This is not the level of service we aim to provide, and we’d really like the opportunity to make things right. Please contact us at [email protected]
so our team can review your case and assist you directly.
– Hamperapp Support Team 🧺💙
So easy, fast and perfectly folded and clean! Love this service!!
Reply from Hamperapp2026-01-26
Thank you so much for the love! We’re thrilled to hear you enjoyed how easy and fast the service was and that everything came back perfectly folded and clean. We appreciate you choosing Hamperapp.
– Hamperapp Support Team 🧺💙
Amazing service and very professional. They always contact me first for any changes and updating us of any changes. I definitely recommend.
Reply from Hamperapp2026-01-23
Thank you for the kind words! We’re happy to hear you’ve had a great experience and that our communication and professionalism stood out. We truly appreciate your recommendation 💙
– Hamperapp Support Team 🧺💙
Multiple items of my laundry delivery were missing; customer service was inconsistent of answering the phone but would respond over message with an AI responder.
Reply from Hamperapp2026-01-20
We’re truly sorry to hear about this experience. Missing items and difficulty reaching us by phone is not the level of service we aim to provide. We understand how frustrating this must have been, and we appreciate you bringing it to our attention. Our team is always working to improve both item accuracy and communication, and your feedback helps us do better. Please reach out to us directly so we can review this further and assist you. Thank you for your patience.
– Hamperapp Support Team 🧺💙
Order was wrong. Price and option available when placing order did not match price and service after pickup. Return was delayed. When order was supposedly returned, nothing has been received.
Update my order 111118 still has not been returned now making it 5 days late. No update on when my clothes will be returned except for “it will be there tomorrow”. And my bill now shows $1,612 for 20 shirts to be dry cleaned. Could not be more unhappy with everything especially the customer service.
Reply from Hamperapp2026-01-20
We’re truly sorry for the experience you described. We understand how frustrating it is when the price and service selected at checkout do not match what is applied after pickup, and we sincerely apologize for the confusion this caused. We also regret the delays and the fact that your order has not been received as expected. This is not the level of service we strive to provide. Our team would like to review this matter as soon as possible and make things right. Please reach out to us directly so we can assist you further. Thank you for bringing this to our attention.
– Hamperapp Support Team 🧺💙
I have a back injury and recently had my dryer catch on fire. Already handling a stressful situation, I was very happy to hear a stress free service existed. Pick up and drop off? Not sitting at a laundry mat and hauling my clothes with a toddler sounded like a dream. Definitely turned into a nightmare.
I'd like to start by saying my clothes smell lovely and we're folded with care. The quality is wonderful.
However, I scheduled my pick up from 8am-12am. No one contacted me when no arrived during those hours. I reached out and then they informed me they were having driver issues and let me decide if I wanted to proceed. I did, they picked up my clothes at 5pm Saturday with the expectation my clothes should still be dropped off at 8-12am next day.
Sunday comes along and I get a message at 8:30 saying that actually my clothes won't be delivered during those times. They asked did I want to proceed. I said I did but asked for estimated time. Worker advised he wasn't currently with my clothes but he'd let me know. Never did. I reached out at 5pm to see what's my status. They said it was being loaded and in route. It's almost 9pm at this point.
I get a message stating they can not drop off without successful payment. I'm surprised because I thought I paid before service was handled. My card declined because of the 70 dollar charge suddenly became 200 dollars. They ran my card without permission initially with a tip increase. I put at 7 dollars but now jumped to 17. The website states you final charge my be adjusted due to weight. Didn't tell me they adjust the tip as well. They stated my clothes were 90 pounds. I am skeptical of but I accept. (Will put photos to show the laundry I had done. )It's my first time using this "luxury " service but became more stressful than just doing the task myself.
I am not cheap nor unfair. I'm not disputing the charge or the tip because I was raised with integrity. I could very well be ignorant of how business practices are done but I'd like for the public to hear and decide if they felt this was a 200 dollar job.
P. S. I used the third party app Hamper that said it's against their policy to tell me the name of the vendor. Which is a lie, no where in terms and conditions does it say I can't know the vendors name because no, I wouldn't spend 200 of 4 bags of laundry and no, I wouldn't use the service again. Yet it was an hour conversation before I eventually had to go google hunt the name of this company myself.
Edit: I asked for a manager to show me in my terms and conditions where it states they can not reveal the vendor and they still haven't replied because no such thing exist. It's like Doordash not telling you the name of the restaurant that messed up your order. No one has gotten back and it's been over 24 hours. They say they respond in just a few minutes. But I guess that's only when they are in the right. The name of the direct vendor is Express Laundry Service. Do not use them or Hamper
Reply from Hamperapp2026-01-20
We’re truly sorry for your experience and appreciate you sharing this feedback. While we’re glad the quality of the wash and fold met your expectations, we sincerely regret the delays, lack of communication, and confusion around pricing and delivery. This is not the experience we strive to provide.
Your concerns have been shared with our team so we can review what went wrong and make improvements. Thank you for bringing this to our attention.
– Hamperapp Support Team 🧺💙
Hamper is very professional when it comes to my laundry they pick up on time deliveries are on time fold clothes perfectly This is one of my best thing I did for myself and is worth every penny price is great.Kelley
Reply from Hamperapp2026-01-19
Thank you so much, Kelley, for sharing your experience! We’re thrilled to hear that our team has been punctual, professional, and that your clothes are always folded to perfection. It truly means a lot to know Hamperapp has been one of the best decisions you’ve made for yourself and that you find it worth every penny. We sincerely appreciate your trust and support!
– Hamperapp Support Team 🧺💙
n
nteitelbaum · 1 review · Experienced 2026-01-05 ·
★★★★★
Great service
Great service! Very fast pick up and delivery. Reason for four stars versus five is I prefer if they would match the socks on Washington fault
Reply from Hamperapp2026-01-19
Thank you so much for your feedback! We’re glad to hear you enjoyed the fast pickup and delivery. We truly appreciate your suggestion regarding matching socks. This is valuable input and something we’ll be sure to share with our team as we continue improving our service. Thanks again for choosing Hamperapp!
– Hamperapp Support Team 🧺💙
Thank you for your feedback! We’re glad to hear you had a friendly and punctual experience. We appreciate you choosing Hamperapp!
– Hamperapp Support Team 🧺💙
t
tone therapy · 1 review · Experienced 2026-01-09 ·
★★★★★
My first time using the service for my…
My first time using the service for my massage therapy business, Tone Therapy, LLC and I am impressed! Pick up and delivery was on time. My linens and blanket were clean and folded neatly inside a plastic bag. They made sure the bag was secure. Everything smelled fresh! Using this service will save me time and effort. I will be able to focus more on growing my business. Thank you!
Reply from Hamperapp2026-01-12
Thank you so much for sharing your experience! We’re thrilled to hear that our service worked well for your business and that everything from pickup and delivery to the care of your linens met your expectations. We’re happy to help save you time so you can focus on growing Tone Therapy, LLC. We truly appreciate your trust and look forward to supporting you again!
– Hamperapp Support Team 🧺💙
Thank you for the kind words! We’re happy to hear you had a fantastic experience and appreciate your support.
– Hamperapp Support Team 🧺💙
L
Liz N · 1 review · Experienced 2025-12-29 ·
★★★★★
I had an emergency as my dryer broke…
I had an emergency as my dryer broke and I had a huge pile of laundry. I set up the service online and pickup and delivery as well as the quality of the wash/fold service was great!
Reply from Hamperapp2026-01-06
Thank you for sharing your experience! We’re glad we could help during an unexpected situation and that everything, from pickup and delivery to wash and fold quality, met your expectations. We appreciate you choosing Hamperapp and are happy to help anytime!
– Hamperapp Support Team 🧺💙
