Headout

Hi, I’m sorry to hear that you feel this way and for the frustration caused. I’ve checked your booking, and the tickets for your Ayutthaya Muay Thai Boxing Introduction Class were sent as booked for the selected date and time. I also reviewed the payment records available to us, and we can see only one successful payment for this booking. If you believe you were charged twice, please share more details with us here: https://bit.ly/hedout. A screenshot of the duplicate charge, transaction date, amount, and any bank reference number will help us investigate this further with our payments team. You can also share more details of the issue you have faced with this booking on the same link. We’ll be happy to review this again once we have the additional details. Thank you so much for your understanding and patience. -Samson, Headout.

Hi Ciara, I’m truly sorry for the frustration caused and for the disappointment with the flexibility available on your booking. Your Guinness Storehouse ticket was booked for a fixed 14:15 entry slot, and under the partner policy, the ticket was non-reschedulable and non-cancellable. This is why we were unable to move your entry to an earlier time, even if the venue may have had more flexibility for direct bookings or walk-in availability. That said, I understand how frustrating this felt, especially after you were told by the venue that direct bookings may have been handled differently. To make up for the inconvenience, we’ve now issued 100% of your booking value as Headout credits to your account. These credits can be used toward any eligible future experience on Headout, and a confirmation email with the details has been sent. I’m sorry again that we couldn’t offer the flexibility you expected at the time. If you have any questions, please do reply to our email and we’ll take care of it. 💜 If you feel like it, you can update your TP review here: https://www.trustpilot.com/reviews/6a6c68ec9f88d1426ec4c488 -Samson, Headout.

Hi Mariana, Thank you for bringing this to our attention. I'm sorry to hear about your experience and understand how disappointing this must have been. We'd like to clarify that theme park admission tickets are not included with this experience booking. This is clearly mentioned on the experience page, including the Inclusions and Exclusions sections, so guests can review what is and isn't included before completing their booking and avoid any confusion later. That said, we understand your frustration and appreciate you sharing your feedback with us. To help make up for the inconvenience, we've added Headout Credits worth 10% of your booking value to your account. These credits can be used toward any future booking on Headout. Once again, we sincerely apologize for the disappointment caused. If you have any questions or need any further assistance, simply reply to our email, and we'll be happy to help. Best, Lamar Team Headout