Headout

Hey Morgane, Thanks for your patience. I’ve processed a full refund using your original payment method. Depending on your bank, you should see it in 2–3 business days. You’ll get a confirmation email shortly. If you need anything else, just reply here and I’ll sort it out. Glad we could make things right! If you’ve got a moment, we’d love for you to update your TP review here: [https://www.trustpilot.com/reviews/6a73bed9f1f4196b3dc44cbe] Best, Shruti, Headout

Hey Elena, I’m sorry things didn’t go as planned, and I’d love to fix this for you right away. Please share your booking ID (if available) or the email address used for your booking at https://bit.ly/hedout. Once we have your details, our team will dive right in to resolve it ASAP. Thank you so much for your understanding and patience. I’ll make sure we turn this around for you! Best, Avi | Team Headout

Hey Mario, Thanks for your patience. I’ve processed a full refund using your original payment method. Depending on your bank, you should see it in 2–3 business days. If you need anything else, just reply here and I’ll sort it out. Glad we could make things right! If you’ve got a moment, we’d love for you to update your TP review here: [https://www.trustpilot.com/reviews/6a742dd711a7a8c77d9d045c] Best, Shruti, Headout

Hi Sheikh, I’m truly sorry for the inconvenience caused while you were waiting at the Warner Bros. Abu Dhabi entrance. I understand how frustrating it must have been to book tickets and then be told they were still being processed, especially when you were already at the venue. To clarify your tickets were delivered within 30 minutes of purchase. That said, I understand this delay still affected your visit and caused unnecessary stress at the entrance. To make up for the inconvenience, we’ve issued a partial refund as Headout credits to your account. A confirmation email with the details has also been sent. If you have any questions, please do reply to our email and we’ll take care of it. 💜 If you’re up for it, feel free to update your TP review here: https://www.trustpilot.com/reviews/6a7472ecbf2f205f0dd3ce33 -Samson, Headout.

Hi Huub, I’m truly sorry for the disappointment caused after realizing the booking was for Aquopolis Madrid instead of the location you intended to visit. Your booking was confirmed for Aquopolis Villanueva de la Cañada in Madrid, and as per the partner’s policy, the tickets are non-cancellable and non-reschedulable once confirmed. This is why we were unable to change the booking or cancel it when you contacted us. That said, I understand this was a genuine mistake and that you were hoping for some support rather than a strict policy response. To make up for the inconvenience, we’ve issued 50% of your booking value as Headout credits to your account. These credits can be used toward any eligible future experience on Headout, and a confirmation email with the details has been sent. If you have any questions, just reply to our email and we’ll take care of it. 💜 If you feel like it, you can update your TP review here: https://www.trustpilot.com/reviews/6a748332724c0fbfdc1092c9 -Samson, Headout.