Headout

Hi Steve, I'm really sorry to hear about your experience and understand how frustrating this must have been. After reviewing your case with our local partner, they confirmed that the tour proceeded on time as scheduled and that the guide was present at the designated meeting point. They also confirmed that no other guests experienced any issues joining the tour. As mentioned in both your confirmation email and voucher, guests are required to arrive at the meeting point at least 20 minutes before the scheduled time of the experience. Based on the information shared, you arrived after the recommended reporting time and were therefore marked as a no-show in line with the policy. While we're unable to issue a refund in this case, we've added Headout Credits worth 25% of your booking value to your account. These credits can be used toward any future booking on Headout. If you have any questions or concerns, simply reply to our email, and we'll be happy to help. Best, Lamar Team Headout

Hey Pieter, I’m sorry things didn’t go as planned, and I’d love to fix this for you right away. Please share your booking ID (if you have it) or the email ID used for your booking here https://bit.ly/hedout. Once we have your details, our team will dive right in to resolve it ASAP. Thank you so much for your understanding and patience. I’ll make sure we turn this around for you! Lamar Team Headout

Hey Theodor, I’m sorry things didn’t go as planned, and I’d love to fix this for you right away. Please share your booking ID (if available) or the email address used for your booking at https://bit.ly/hedout. Once we have your details, our team will dive right in to resolve it ASAP. Thank you so much for your understanding and patience. I’ll make sure we turn this around for you! -Samson, Headout.