Healthletic

Hi John, we’d like to clarify how our subscription pricing works. The discounted rate applies because the subscription option is selected: it’s shown on the product page, reflected in the bundle price before the item is added to the cart, and listed in the cart as a monthly subscription ahead of checkout. There are several accounts under the name shown here, so we haven’t been able to identify your order. Please send our team the email used at checkout and we’ll confirm the subscription status and review the charges directly. — The Healthletic Team

Hi Omar, we’d like to address both points directly. Our products are supplied and packaged to the specifications shown on the label, and we take any suggestion otherwise seriously — but we’d need to know which order and batch you received in order to look into it. On delivery, the timeframe described here doesn’t match our shipping times, and we couldn’t locate an order under the name shown at all. Send our team your order number or the email used at checkout and we’ll review both and resolve whatever is outstanding. — The Healthletic Team

Hi Taylor, the order went out after you’d asked us to stop it, and we should have caught it before it entered fulfilment. Our records show the subscription was cancelled the same day you contacted us, and that the 35% discount you asked for was applied to that order on 13 July, shortly after this review. If anything about the amount still doesn’t look right, contact our team and we’ll go through it with you. — The Healthletic Team

Hi Tom, we’d like to resolve this. We haven’t been able to locate an order or support conversation under the name shown here, so we can’t check the tracking or refund position from the review alone. Please send our team the email used at checkout or your order number and we’ll process either a replacement or a refund. — The Healthletic Team

Hi William, If you noticed a physical reaction after taking the capsules, please stop taking them and speak with a healthcare professional. We couldn’t locate an order under the name shown here — send our team your order number or checkout email so we can identify the batch involved. — The Healthletic Team

Hi Bradley, we’d like to look at this directly. On the charges: our discounted pricing applies when the subscription option is selected at checkout, which is shown on the product page and listed in the cart before purchase — but if charges were made that don’t match that, we want to correct them. We haven’t been able to locate an order or support history under the name shown here. Send our team the email address used at checkout and we’ll review every charge on the account and the delivery record. — The Healthletic Team

Hi Larry, an order placed in February that still hasn’t arrived is something we want to resolve rather than explain. On origin: Healthletic is a US-based company, and while some orders were fulfilled from our European warehouse during stock shortages, orders are now fulfilled from our US warehouse. We couldn’t locate an order under the name shown here, so send our team your order number or the email used at checkout and we’ll resolve this with a refund or a replacement — whichever you prefer. — The Healthletic Team

Hi Robby, we’d like to clarify how the pricing worked on that order. The discounted rate applies because the subscription option is selected — it’s shown on the product page and listed in the cart as a monthly subscription before checkout. Our records show that when you contacted us on 3 July the subscription was cancelled, so no further orders or charges will be created. If you’d like us to review the charge for the shipment already sent, contact our team and we’ll look at the options that apply. — The Healthletic Team