Hey Dana,
Thank you for your review! The Smooch Dining Table was a wonderful choice, I'm so glad to hear you love it as well.
If you ever need anything else, please let us know!
- The HedgeApple Team
L
Lawrence · 写过 1 条评价 · 已认证 · 体验于 2026-01-21 ·
★★★★★
很棒很棒服务很棒!
Hedgeapple 回复2026-02-11
Thanks for your kind review Lawrence! Please come shop with us again.
- The HedgeApple Team
Thank you so much for your review, Cheryl! We’re really glad you gave us a call and that we were able to help answer your questions. Being able to talk things through with a real person can make all the difference, and we appreciate you taking the time to share your experience.
Thanks again for shopping with us — we’d love to help you again anytime.
- The HedgeApple Team
C
Customer · 写过 2 条评价 · 已认证 · 体验于 2025-12-30 ·
★★★★★
物品来得及时而且没有破损。
Hedgeapple 回复2026-01-21
Thank you so much for your review Sherry!
- The HedgeApple Team
Hello Denise,
To clarify, the glaze variation you referenced was reviewed both internally and directly with the manufacturer. The finish was confirmed to be consistent with the natural glazing process used on this item and was not classified as a manufacturing defect.
Despite this, and in an effort to ensure you were satisfied, we worked directly with Emissary to take an additional step that is not standard practice. A member of their team personally unboxed and reviewed multiple pieces of the item you ordered in order to locate one that more closely aligned with your expectations.
This level of involvement went well beyond what is typically offered when an item is confirmed to be within manufacturer standards, and it was done solely as a goodwill effort to improve your experience.
While we’re disappointed to hear that you still feel a one-star review is warranted, we respect your right to share your perspective. We will continue evaluating our processes and product descriptions to ensure expectations are as clear as possible for future customers.
Should you have any additional questions, please let us know.
- The HedgeApple Team
C
Claire · 写过 1 条评价 · 已认证 · 体验于 2025-11-29 ·
★★★★★
爱刺苹果!
交货快,交货团队出色,作品可爱
Hedgeapple 回复2026-01-19
Thanks for leaving us a review Claire, we hope you love the new credenza!
- The HedgeApple Team
M
Mary · 写过 2 条评价 · 已认证 · 体验于 2025-11-26 ·
★★★★★
我爱我的 Hedgeapple 胸部
我喜欢 Hedgeapple 的胸部。客户服务和沟通都很棒。比其他地方更优质和更优惠的价格
Hedgeapple 回复2026-01-15
Thank you for leaving us a review Mary, we are so glad everything went smoothly. Enjoy your new Accent Chest!
- The HedgeApple Team
Thank you so much for taking a moment to leave us a review Elise! As a small business we try our very best to provide this level of service for each of our customers. I hope you enjoy your new Dining Table, it was a wonderful choice!
- The HedgeApple Team
J
JNor · 写过 1 条评价 · 已认证 · 体验于 2025-11-15 ·
★★★★★
送货
我请了假,花了一整天的时间等待我的交货,结果却对大都会仓库和交货没有出现感到非常失望。 这并不是 Metro 第一次对我施加压力并推迟交货日期。
Hedgeapple 回复2025-12-08
Hello Jeremy,
I am so sorry to hear about the issues with your delivery date with Metropolitan Freight. Per the communication we see, their driver had to cancel the delivery due to a mechanical break down with their truck. I know that must be incredibly frustrating to take time out of your day only to be told after the fact that the delivery isn't being completed.
I've instructed one of our team members to reach out to you this morning and work on getting this resolved. We will make sure to do everything we can to make this right.
- The HedgeApple Team
Thank you for leaving us a review about your experience Jami! We genuinely appreciate hearing such positive feedback about our team. Please enjoy your new Vara Etagere and let us know if you ever need anything!
Please come back and shop with us again.
- The HedgeApple Team
S
Susan · 写过 1 条评价 · 已认证 · 体验于 2025-10-17 ·
★★★★★
优秀的客户服务
Hedgeapple 的客户服务非常出色,他们积极主动地解决我收到的产品遇到的问题。
Hedgeapple 回复2025-11-10
Hey Susan,
I'm very sorry to hear you're having trouble with the clock you purchased. I'm not showing you've attempted to reach out to your customer service team yet about this issue, I will go ahead and have one of our team members contact you right away to sort this out.
- The HedgeApple Team
Hello Laura,
I'm so sorry to hear about your experience with your table. It looks like this review was left without any order details being included. If you could please provide that information so I can investigate further.
- The HedgeApple Team
Thanks for the feedback Jared!
- The HedgeApple Team
S
Sandra · 写过 1 条评价 · 已认证 · 体验于 2025-07-22 ·
★★★★★
对这家公司印象深刻!
当我订购地毯时,客户服务非常有帮助。 地毯比预期的要早交付,而且很漂亮。
Hedgeapple 回复2025-08-21
Thank you so much for leaving us a review! I'm thrilled that you love your new rug, please come back and shop with us again soon!
- The HedgeApple Team