Hedgeapple (hedgeapple.com) has a 4.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; 61 of them were added in the last 12 months. Last updated 2026-08-10.
I gave you one because the merchandise came to me broke. You did not want to resolve this matter when we were speaking on the phone which I had the product less than two minutes from the time the mailman dropped it off to the time I called you. You can check on that so I will keep the little fox and every time I see him with the broken ear it will remind me to never buy from your company again thank you and have a good day.
Reply from Hedgeapple2026-08-03
Good Morning Tami,
Thank you for taking the time to share your feedback. I'm very sorry your Fox Statue arrived with a broken ear.
After looking into your order, I reviewed the conversation you had with our customer service team. We requested photos of both the damaged statue and the packaging so we could process a replacement, and at the time we were waiting to receive those images before we could move forward. On the call, you agreed to send the photos over and that's where the claim has left off. Because we never received them, the replacement process wasn't able to continue—but your claim was never denied.
If you're still willing to send those photos, we'd be happy to pick up where we left off and work toward getting this resolved for you. We genuinely want you to have the item you ordered in the condition you expected.
Thank you, and we hope to have the opportunity to make this right.
- The HedgeApple Team
I had a problem. It was fairly quickly taken care of.
Reply from Hedgeapple2026-07-07
Thanks for taking a moment to leave us a review Rebecca. I'm sorry to see there was an issue but I'm so glad our team was able to make things right for you. That's what we're here for!
- The HedgeApple Team
They have requested I review a product they never sent. I ordered a chair which was supposed to have free delivery. Then they notified me it would be several hundred dollars due to my "remote" location. I am just off 1-5, south of Seattle. Hardly remote. I told them that a nearby island shares the same zip code, but I don't live on the island. Didn't matter. They insisted it would take a ferry to reach me. I don't live on an island, I live in the suburbs! Order cancelled. Here's the review they wanted.
Reply from Hedgeapple2026-06-29
Hey Janice,
We’re sorry this was frustrating. While your order initially qualified for free delivery, our carrier later confirmed an added delivery charge for this ZIP code based on how they service the area. We understand that does not feel accurate for your specific location, especially since you are not on an island.
Rather than move forward and surprise you with the added cost, we reached out first and canceled the order at your request when you chose not to proceed.
The review request was sent automatically after the order was canceled, and we understand why that was irritating.
- The HedgeApple Team
D
David · 1 review · Verified · Experienced 2026-05-06 ·
★★★★★
The chair I ordered was never…
The chair I ordered was never delivered. The delivery company scheduled the delivery twice. After sitting at home all day, I got a call saying the driver was out of hours, they needed to reschedule. I scheduled it for the next week with another item from a different company. The brought my sofa from another company but said they couldn’t find my chair at the warehouse. So they knew but didn’t communicate. Hedgeapple did absolutely nothing to help rectify the situation. Nothing! I asked them to ship me another chair. Nope! Gotta wait 8-10 days for the warehouse to look for the chair after they had already been looking for five days. Finally called and asked for a refund. No I’m sorry. Let me look into it further let me make this right just issued the refund.
Reply from Hedgeapple2026-06-25
Hey David,
We’re really sorry this turned into such a frustrating mess. Waiting around for deliveries that don’t happen is very annoying, and we completely understand why you were upset.
From our side, once we were notified they couldn’t locate the chair, we had to give their warehouse time to complete the search before we could move forward with a replacement. When you decided you’d rather cancel, we refunded the order right away.
We’re sorry the delivery company dropped the ball here, and we’re also sorry the process left you feeling like we weren’t helping. I can assure you that was not our intention.
- The HedgeApple Team
the mirror I ordered I stunning. I found this mirror at a few other major retailers for twice the price. Not only was the price great, but they shipped my order within a day or two from ordering. Had I ordered from anthro, I would have waited for several months. Great service and great quality. shop small
Reply from Hedgeapple2026-06-25
Thank you for leaving us a review Catherine! I'm so glad you gave us a shot, we hope to earn your business again in the future.
- The HedgeApple Team
We saw a price for one of your products online, but were unable to duplicate it when trying to place the order. I called and explained the issue to a gentleman who tried to get the price shown but couldn’t. He assured me that someone from customer service would call me the next day and I would get the lower price. That’s exactly what happened. The whole interaction was very courteous and professional.
Reply from Hedgeapple2026-06-17
Thank you so much for giving us a try! I'm sorry it took a couple extra hoops for the pricing you wanted, but I'm glad we were able to get everything sorted for you.
- The HedgeApple Team
S
Susan · 1 review · Verified · Experienced 2026-04-25 ·
★★★★★
Angie is just wonderful
Angie is just wonderful! She is very helpful, very patient, and never pressures to buy, regardless of how much time she spends.
Reply from Hedgeapple2026-06-15
Thank you for the review Susan! Angie is such an awesome person, I know how much our showroom customers enjoy working with her. I will be sure to share this review with her!
- The HedgeApple Team
Excellent company! Great competitive prices! Arrived quickly and packaged extremely well! Definitely recommend this business!!
Reply from Hedgeapple2026-06-09
Thank you for leaving us a review Zooey! We love receiving this kind of feedback and we hope to work with you again down the road.
- The HedgeApple Team
L
Linda · 4 reviews · Verified · Experienced 2026-05-14 ·
★★★★★
Love Hedgeapple!
Great product! Great delivery! Professional communication all around!
Reply from Hedgeapple2026-06-09
Hey Linda,
Thank you so much for taking the time to leave us a review. We're so glad to hear you had a great experience and can't wait to work with you again in the future!
- The HedgeApple Team
J
John · 1 review · Verified · Experienced 2026-05-18 ·
★★★★★
The Mysterious Moai
The Moai is a nicely made object that looks good and a little mysterious on my deck.
