Hedgeapple

Good Morning Tami, Thank you for taking the time to share your feedback. I'm very sorry your Fox Statue arrived with a broken ear. After looking into your order, I reviewed the conversation you had with our customer service team. We requested photos of both the damaged statue and the packaging so we could process a replacement, and at the time we were waiting to receive those images before we could move forward. On the call, you agreed to send the photos over and that's where the claim has left off. Because we never received them, the replacement process wasn't able to continue—but your claim was never denied. If you're still willing to send those photos, we'd be happy to pick up where we left off and work toward getting this resolved for you. We genuinely want you to have the item you ordered in the condition you expected. Thank you, and we hope to have the opportunity to make this right. - The HedgeApple Team

Thanks for leaving us a review and for the compliments Phyllis! We hope you come back and shop with us again. - The HedgeApple Team

Thank you for the review Janna! - The HedgeApple Team

Thank you for the compliments Chris, we love having Angie on our team! We hope to see you again soon. - The HedgeApple Team

Thanks for giving us a shot Clarissa! We hope you love your new vase! - The HedgeApple Team

Thank you so much for the review Leslie, we're so glad you found us! - The HedgeApple Team

Thanks for taking a moment to leave us a review Rebecca. I'm sorry to see there was an issue but I'm so glad our team was able to make things right for you. That's what we're here for! - The HedgeApple Team

Thank you for sharing your experience, we hope you love your new planters! - The HedgeApple Team

Hey Janice, We’re sorry this was frustrating. While your order initially qualified for free delivery, our carrier later confirmed an added delivery charge for this ZIP code based on how they service the area. We understand that does not feel accurate for your specific location, especially since you are not on an island. Rather than move forward and surprise you with the added cost, we reached out first and canceled the order at your request when you chose not to proceed. The review request was sent automatically after the order was canceled, and we understand why that was irritating. - The HedgeApple Team

Hey David, We’re really sorry this turned into such a frustrating mess. Waiting around for deliveries that don’t happen is very annoying, and we completely understand why you were upset. From our side, once we were notified they couldn’t locate the chair, we had to give their warehouse time to complete the search before we could move forward with a replacement. When you decided you’d rather cancel, we refunded the order right away. We’re sorry the delivery company dropped the ball here, and we’re also sorry the process left you feeling like we weren’t helping. I can assure you that was not our intention. - The HedgeApple Team

Thank you for leaving us a review Catherine! I'm so glad you gave us a shot, we hope to earn your business again in the future. - The HedgeApple Team

Thank you for the review Jackie and for giving us a try! - The HedgeApple Team

Thank you so much for giving us a try! I'm sorry it took a couple extra hoops for the pricing you wanted, but I'm glad we were able to get everything sorted for you. - The HedgeApple Team

Thank you for the review Susan! Angie is such an awesome person, I know how much our showroom customers enjoy working with her. I will be sure to share this review with her! - The HedgeApple Team

Thank you for leaving us a review Zooey! We love receiving this kind of feedback and we hope to work with you again down the road. - The HedgeApple Team

Hey Linda, Thank you so much for taking the time to leave us a review. We're so glad to hear you had a great experience and can't wait to work with you again in the future! - The HedgeApple Team