Founded in Singapore, Hekka is an international online marketplace that features a broad range of products and is emerging as a lifestyle shopping platform that brings products at a fair price to netizens. Together with its large audience, Hekka cherishes and celebrates everyday moments through its capability to create an inclusive, cross-border and seamless shopping experience for all. Counting on high-end technology and following emerging trends, Hekka stands as a reminder that living life while celebrating simple everyday pleasures is a great way to achieve life’s fulfillment. To learn more about Hekka, visit www.hekka.com.
My order arrived today and looks…awful cheap thin nylon not a coat
My order arrived today and looks nothing like the photo !! Disgusting thin cheap nylon .. I thought I was ordering a coat what a waste of £30 !!DO NOT buy from here !!
Hekka 回复2022-12-20
Hi Penny, we are sorry for the inconvenience. Regarding the quality, we focus on offering products with excellent value for money, and this is recognized by our customers, we are sorry that they have not been to your liking.
But don't worry, if you have any problems with product quality, we are happy to help you.
Can you provide the order number?
looking forward to your reply
Order placed Nov 10th, one item not available so cancelled. Told to wait 15 business days for refund...10 days later email to say item shipped! I no longer need the item as party it was for has been and gone! Hekka say I have to wait for order and send back! So basically looking at end of Jan before I can get a refund. Disgraceful service. Do not order things based on the delivery eta on screen! Always ask them on chat if items are available first, if you need an item for something special.
Hekka 回复2022-12-19
Thanks for taking the time out to leave us a review, Lisa. Your satisfaction is especially important to us.
Regarding your feedback, we have verified that we have provided you with a plan to cancel the order and arrange a refund for you. Please pay attention to the email
If new details arise, please email us at [email protected].
I ordered a pair of boots, and I ordered a size bigger than I am just to be on the safe side so that I wouldn’t have to risk returning them. When I opened the box, I was surprised to see that they looked quite small. I tried them on and they didn’t fit. My toes were crushed! I was really annoyed so I emailed them. They offered 50% of the cost back or I could return them to Singapore for a full refund. Either way, I was going to be losing money. I rejected the offer and they made a 2nd offer of 70% of the cost back. I agreed to that because I knew I wouldn’t get the full cost back unless I returned the boots (postage would have had to be paid by me)
I’d never buy footwear from them again. I might get some clothes, not sure yet. Wondering if they would be true to size!! I’d suggest, if you buy footwear from this company, make sure you order at LEAST 2 sizes bigger than you need. Unfortunately, as I ordered a 42, they only go up to a 43 and I’d need at least a 44 so that would be +3 sizes more than I am. I wouldn’t say don’t buy from the company…. Just be aware of their smaller sizes
Hekka 回复2022-12-19
Hi Emma Tresadern-Brookes, we are sorry for the inconvenience.
Regarding the size issue, each product has a different size. We advise customers to choose the right size according to the size of the website before placing an order.
Sorry that your size did not fit, we have verified that your problem has been resolved and you are satisfied with the solution.
If new details arise, please email us at [email protected].
Money taken order never recieved ask to cancel and refund but never got replies reporting it to PayPal disputes .
Please be aware dreadful company Shein so much better and far more reliable
Hekka 回复2022-12-16
We hear you, and certainly understand your concerns, Pm.
We want to help, but it seems we have no record of your account based on the information you have provided.
Can you provide the order number?
We will do our best to help you solve the problem
40 days later and my money is not returned this website is a scam.
Edit: 44 days
Hekka 回复2022-12-19
We want to help, but it seems we have no record of your account based on the information you have provided, Joao.
Can you provide the order number?
We will provide you with the greatest help
looking forward to your reply
All I can say is I was warned and I thought things happen but omg was the most disgusting experience of my life all they did was lie to me and fob me of its like day light robbery the way they treat there customers is appalling
Hekka 回复2022-12-19
Hi sarah
We really appreciate your feedback and we’re so sorry to hear this has happened.
Regarding the order problem, we have provided you with a solution by email, please check it in time
If new details arise, please email us at [email protected].
This company is terrible and a real shame. DO NOT BUY!!! You will not get what you have ordered nor will you get your money back. RUN AWAY!
Hekka 回复2022-12-19
hello EMMA
We hear you, and certainly understand your concerns.
Sorry to hear you did not receive your package. Can you provide the order number? We are happy to help you solve your problem.
Hekka is the worst place i have ever ordered from!! Has taken well over 2 weeks for them to give me a return label after asking the same things over and over again I.e...product description and reason for return...I stated in 3 emails the description and the issue and they have been shocking!! They have finally sent me a return label for them to say in the same email it will cost alot to send back and they end up issuing a compensation rather then the refund!! The item i bought was cheap and tacky!! Dont waste your time or money!!!
Hekka 回复2022-12-16
Hi Emma-lou Mason, we are sorry for the inconvenience. Regarding the quality, we focus on offering products with excellent value for money, and this is recognized by our customers, we are sorry that they have not been to your liking.
But don't worry, if you encounter any problems with the product, we will be happy to help you.
Can you provide the order number?
Looking forward to your reply
This is by far the worse company I have ever dealt with. I ordered two pairs of boots. Measures as per the instructions. Actually ordered a size bigger than the size advised and they are too small! Late with the delivery. Wrong size sent and expecting me to pay for returning the wrong items sent.
AVOID AT ALL COST THEY ARE ONLY INTERESTED IN TAKING YOUR MONEY!!!
Customer service are just not interested in resolving this issue.
Hekka 回复2022-12-16
We hear you, and certainly understand your concerns, SUSAN.
We have marked the corresponding size on the front of the website, and recommend that customers choose the size that suits them according to the size chart before placing an order.
If you encounter size problems in your purchase, please don't worry, feel free to contact us to solve such problems.
Regarding the size problem you feedback, we have provided you with a solution by email, please check it in time.
If you need further assistance, please feel free to contact us and we will do our best to help you.
I ordered 2 coats back in November which were shown as in stock on the website. I kept receiving notifications to say my item was waiting to be restocked and had been delayed. 3 weeks later I still hadn't received my coats. I emailed Hekka asking for the order to be cancelled and refunded. I had to chase for a refund once they confirmed my order had been cancelled. I opened a PayPal claim and Hekka asked me to close the claim for them to issue a refund, even though my original payment method was via PayPal. Luckily I'm not stupid and pursued my refund via PayPal disputes. AVOID
Hekka 回复2022-12-15
Hello Emily
we are sorry for the inconvenience.
Due to out of stock, we have arranged a full refund for your order, sorry for not giving you a satisfactory shopping experience.
We sincerely apologize for this inconvenience caused.
If new details arise, please email us at [email protected].
Ordered a top in November that has never arrived after a bit of a battle have now been told that I will get the full refund plus my postage. Hopefully it doesn’t take too long!
Hekka 回复2022-12-15
We are very sorry that you experienced any inconvenience with your order and we regret your current disappointment.
We have carefully reviewed your order and confirmed that your order package is missing, we have provided you with a full refund (including the shipping fee), please confirm again
If new details arise, please email us at [email protected].
We sincerely apologize for this inconvenience caused.
Never got my order. They robbed me. Do not buy from this company.
Hekka 回复2022-12-15
Hi Kathleen
Sorry for any inconvenience caused.
We carefully check your package logistics, the package is currently in transit and will be delivered in the next few days, please pay attention.
Should you require further assistance, please feel free to contact us, and we will do our very best to assist you.
Was a bit skeptical at first first but all worked out as expected. There was an issue with tracking not displaying but the support person provided the tracking fast. Ordered Xiaomi 12T PRO on 11/11 and received 13/12 for 580€, no customs or imports, took longer than expected but overall very happy with the purchase.
Very bad service!!!
I ordered and payed some boots in November. After good few weeks they send me an email my parcel was delayed,
after is still in traffic and after i receive an message my parcel is going back. Which parcel??? I didn't recive nothing!!!
I will not buy here never again and not recommend to anyone!!!
Hekka 回复2022-12-12
We’re so sorry that your experience did not match your expectations.
We want to help, but it seems we have no record of your account based on the information you have provided.
Can you provide the order number?
We will do our best to solve the problem for you
looking forward to your reply
Don't be tempted! The products might look great on their website, but the quality is very poor and sizing all over the place.
As for returns, if you're looking for a super challenging, stressful experience you're in the right place! My advice is don't bother and go to Primark
Hekka 回复2022-12-12
Hi Catherine, we are sorry for the inconvenience. Regarding the quality, we focus on offering products with excellent value for money, and this is recognized by our customers, we are sorry that they have not been to your liking.
Our team has sent email regarding your order. Please check your email for updates.
I asked for some boots, they never arrived, after 20 days, I wrote saying that I no longer wanted them, nobody answered me, a month and a half later they told me that they were out of stock. I will not buy here again.
Hekka 回复2022-12-09
We're so sorry that your experience did not match your expectations.
We've checked your email carefully, and we're sorry we haven't received any information from you about canceling your order.
Later, due to high demand, the item you ordered is out of stock. So we have to cancel the order for you and have arranged a refund for you.
We sincerely apologize for this inconvenience caused.
Pay through PayPal and if you have a bad experience just make a claim through the resolution centre. Hekka asks you to close the claim DONT I got my refund today. Useless company
Hekka 回复2022-12-09
We’re so sorry that your experience did not match your expectations.
We would like to solve the problem for you, but we are sorry that we cannot find information about your order. Would you like to provide your order number?
We will provide you with a satisfactory solution.
DO NOT ORDER FROM THIS COMPANY
I've had the same experience as below - pictures look great and you receive a poor quality item which is nothing like the picture.
Please refund Order 828261668878556
Hekka 回复2022-12-09
Hi Mrs Alyson Singer, we are sorry for the inconvenience.
Regarding the quality, we focus on offering products with excellent value for money, and this is recognized by our customers, we are sorry that they have not been to your liking.
We have contacted you by email to resolve this feedback issue.
If new details arise, please email us at [email protected].
I ordered a dress for a wedding taking place on the 19/12/2022 and I am still waiting for it to be delivered.
Hekka 回复2022-12-09
hello Ann
Sorry for the inconvenience. We have carefully reviewed your order and have contacted you by email with information about your order.
If new details arise, please email us at [email protected].
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