Founded in Singapore, Hekka is an international online marketplace that features a broad range of products and is emerging as a lifestyle shopping platform that brings products at a fair price to netizens. Together with its large audience, Hekka cherishes and celebrates everyday moments through its capability to create an inclusive, cross-border and seamless shopping experience for all. Counting on high-end technology and following emerging trends, Hekka stands as a reminder that living life while celebrating simple everyday pleasures is a great way to achieve life’s fulfillment. To learn more about Hekka, visit www.hekka.com.
Ordered a dress on 16th November and had an email 7 days ago to say my order has been shipped and still no dress can't get hold of anyone via customer service or email there had been no response at all so won't be buying from these again very disappointed and annoyed as dress was Christmas present for my daughter
Hekka 回复2022-12-08
Hello Emma Lee
We're so sorry that your experience did not match your expectations.
Your order is currently in transit, and the specific logistics information has been sent to you by email.
We sincerely apologize for this inconvenience caused.
If new details arise, please email us at [email protected].
I've seen my case is not the only one in here. I bought a Xiaomi 12T PRO last november on a really good price. Now, 3 weeks have passed and I'm presented with the offer of taking a lower model of a phone or a refund. I've asked for the same phone in black, as I see they're still selling them on the website and they've said no. This gives me the impression that they don't want to sell the phone for the price they had offered, as the have them in stock. What I know is they still are in possession of my money and are not trustworthy. Would not recommend.
Hekka 回复2022-12-08
Thanks for taking the time out to leave us a review, Julio. Your satisfaction is especially important to us.
Regarding Xiaomi 12T PRO, our website has a notice slogan, indicating that the product is out of stock.
We will be happy to help you out, can you provide your order number?
Looking forward to your reply
Do NOT order from this company! They do not stock the items shown in the pictures on their website. I ordered 3 pairs of boots which in the pictures appear to be very designer looking, and well made. Upon receiving them today they are absolutely nothing like the pictures, are very cheaply and shoddilly made 'copies' . It would appear that Hekka are putting up pictures of nice designer looking things, and when they receive an order they are simply producing something that looks similar. What a rip off. I am now contacting the Trading Standards Office to issue a formal complaint, and will also be requesting a refund.
Hekka 回复2022-12-08
Hi Roxanne, we are sorry for the inconvenience.
Regarding the quality, we focus on offering products with excellent value for money, and this is recognized by our customers, we are sorry that they have not been to your liking.
We want to help, but it seems we have no record of your account based on the information you have provided.
Can you provide your order number?
looking forward to your reply
I ordered a Xiaomi mi 12 t pro before black friday with a discount. It was a graet deal till they send me notifications saying that my cell phone is not in their stock. Then two weeks after hekka ofered two options: wait for the restock or refund, i choose wait for the product i paid. Another week after they send me another email offering me a worst cell phone or a refund. Now im totally angry with hekka, they tried to scam me and i dont know what they have done with my money. Now i want my money back and i think they have to compensate me.
Hekka 回复2022-12-07
Hi Guillem de las Fuentes
First, please accept our apology for the canceled order. Presently, Xiaomi 12T pro phone you ordered is temporarily out of stock due to high demand and there are very limited stocks in the entire market.
At your request, we have canceled the order and arranged for a refund for you.
We sincerely apologize for this inconvenience caused.
I waited ages for my order then it arrived on Friday. The top is of a poor quality fabric, it smells and is damaged !!Also it looks nothing like the picture in the advert . ! I’ve sent 2 emails to return it and just tried to live chat and it wouldn’t let me send the answers to their questions. I shall be taking this further as I feel I have been scammed like all the others on here !!!!
Hekka 回复2022-12-05
Thanks for taking the time out to leave us a review, Deborah Budden. Your satisfaction is especially important to us.
We double checked the email and did not receive your email.
But don't worry, we have contacted you by email with specific questions about your order, and we will do our best to resolve them.
Looking forward to hearing from you.
Great fit came at the time designated perfect fit and lovely boots.
There is another company called Hekka but it is not a clothes company so I and others have mistakenly wrote reviews to them.....However this is my review for the clothing Hekka.
I ordered a pair of faux suede boots. I am very pleased with the boots and the service I received In fact for the price they are more than perfect. The fit is great and they look amazing. Just as the photo shows . Love them.
I has 2 tops delivered today, nothing like the pictures and very poor quality, please advise how I can return for a full refund as no information in the parcel
Hekka 回复2022-12-06
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience.
Can you provide your order number?
We will do our best to solve the problem for you
Looking forward to your reply
I bought the new Xiaomi 12T Pro (12 GB / 256 GB) on 31th of October, and i received only today :(((((.
It was a great deal (581.23 EUR), but the the waiting time since i purchase it ... finished me :))))
Thank you HEKKA.COM !!!!
So I waited nearly 2 weeks for my order to be dispatched. I messaged them on their online chat only to be reassured that my order will be shipped in a couple of days. They told me this twice. Today they have the nerve to email me to say the product is out of stock. Why they took 2 weeks to realise this is appalling. Refund my order 828261669111625. I will take my business elsewhere. Absolute terrible customer service.
Hekka 回复2022-12-05
Sorry to bring you a bad shopping experience.
We have carefully reviewed your order issue, and we are sorry that it cannot be sent temporarily due to out of stock. We know that you want to cancel the order, and we are arranging a refund and canceling the order for you.
Once again, we apologize for the inconvenience and thank you for your patience.
Load of rubbish do not order from this company scammer s they are how many times you gonna ask me for my email address when l know you have it just send me back my money
Hekka 回复2022-12-05
We want to help, but it seems we have no record of your account based on the information you have provided, Ms Obeng.
Can you provide your order number?
We will do our best to help you solve the problem
Looking forward to hearing from you
I don’t even want to give 1 star I placed an order, which my item still has not arrived the last email I got was saying but if a delay due to amount of orders coming in ( not sure what they mean ) I’ve heard nothing
I have logged in looked on my profile to see where my order is at and there is nothing on there it says it’s empty
I’ve emailed I’ve tried to do live chat and nothing
It is disgusting if they don’t have the item in stock they should inform you and refund your money
Hekka 回复2022-12-05
Thank you for bringing this to our attention, Liz. We take our customer’s concerns very seriously.
Our team has sent email regarding your order. Please check your email for updates. If no email was received, it may have been filtered to the spam folder. We hope to hear from you.
Have to give one star but to be honest it should be zero. Only thanks all opinion here I have been checking progres of my shippment and noticed its nothing going on. I hv contact service and typical answer "stock availability shortage" and offer of different product. They just grabbing your money very quick and dont bother to inform you they have no products in stock. Its a business for them but very "dirty" business. Hope they will send my refund same quick like quick they took money from me. Shame on you for this primitive "business policy"
Hekka 回复2022-12-05
We’re so sorry that your experience did not match your expectations.
Our team has sent email regarding your order. Please check your email for updates. If no email was received, it may have been filtered to the spam folder.
We hope to hear from you.
I ordered 10 days ago and my order still hasn't been shipped??! I contacted customer services and was told it would be shipped in 2-4 days yet still nothing.
My order number is 828261669111625
Hekka 回复2022-12-02
We want to help, but it seems we have no record of your account based on the information you have provided, Sharmin.
Can you provide the order number?
We will do our best to solve the problem for you
Looking forward to hearing from you
I placed an order for a dress. It took you 3 wks to tell me it was out of stock and it would be minimum 20 days shipping time when it did come back in stock.
Ridiculous!!
I tried to cancel the order 3 times to get a refund of my money since I would NOT HAVE THE DRESS FOR THE OCCASION I BOUGHT IT FOR and you have NEVER EVER RESPONDED TO ONE EMAIL TO CANCEL MY ORDER & REFUND MY MONEY!!!!
YOU ARE A HORRIBLE SCAMMER COMPANY & I WANT MY MONEY BACK!!!!!🤬🤬🤬🤬🤬🤬🤬🤬
Hekka 回复2022-12-02
Thank you for bringing this to our attention, Lisa. We take our customer’s concerns very seriously.
Please accept our apology for the delay.
Our customer service team is dealing with the order problem reported by your email. We have canceled the order and arranged a refund for you. Please check the email for specific refund information.
We’re so sorry that your experience did not match your expectations.
If new details arise, please email us at [email protected].
Dont buy these headphones mine are already broken in one month they are scammers
Hekka 回复2022-12-02
We are sorry to hear that you are not satisfied with your order.
Can you provide your order number?
We want to try our best to solve the problem for you and hope to hear from you
I don't even want to give it 1 star!!! Ordered 2 items on the 1st November, a pair of boots and a sweater. I paid through PayPal. It is now the 28th of November and I'm still waiting for my goods. I've been emailing them now for more than 2 weeks and I was only told last week that only 1 of my items has been shipped because the other one was out of stock! I clearly wouldn't have found that out if I hadn't asked where my goods are!!!!
Today I received an email telling me to collect my item from the post office....why would I do that when I asked for it to be delivered to my home address and I haven't received a card through my letterbox telling me to collect it from the postal depot!!! Ive asked for a full refund and the woman called Amelia who is emailing me keeps telling me to close this case down and then I'll receive a refund....I DON'T THINK SO, because I'll probably be told that I've never put an order in.
I'll keep you updated if this matter ever gets resolved!!!!
DO NOT USE THIS SITE
Hekka 回复2022-11-29
Hello Harford
Sorry to bring you a bad shopping experience
We've carefully reviewed the circumstances of your feedback, and we're sorry.
For your order, we have responded and proposed a plan on paypal
Looking forward to hearing from you
I have placed a order which is saying being processed! Not sure how long you require to process the order but I think 14 days is adequate! It has not been shipped and I cannot contact anyone as it appears Hekka do not have a customer service contact!
I will be contacting paypal today to investigate!
Hekka 回复2022-11-25
Thank you for your review.
We are sorry that you are not satisfied with our service.
According to your name, we have verified that your order 828261668934694 was placed on November 20th, and we have contacted you by email for the current order product problem.
If new details arise, please email us at [email protected].
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