Hekka

Catherine Casey英国 · 写过 61 条评价 · 体验于 2023-01-27 · 发表于 2023-01-27

Why is this company still allowed to…

Why is this company still allowed to trade. Out of a £75 order placed in October for Christmas. I received 1 item worth 25p (actual price was £5.99). I am truly disgusted, they have reimbursed me a little then completely ignored me. They are stealing my money, truly a SCAM. After your reply I have looked and there is NO email to me, prove to me that I have received the ITEM or give me my money back.

Terrible Service and Unsolved Order Issues with Hekka

I had a terrible experience with Hekka. The delivery of my order was delayed by a full month, and despite multiple attempts to reach out for a refund, I received no response and was left without a gift for the intended recipient. The tracking information provided was also inaccurate and the package was ultimately marked as undeliverable due to an incomplete address. To add to my disappointment, I have yet to receive the order and it seems that it is still stuck in transit. The customer service provided by Hekka was non-existent and I was left feeling frustrated and ignored. Overall, I am extremely disappointed with the service provided by Hekka and would not recommend them to anyone.

Don't ever order from this website!

Shame! Don’t ever order here.., I've ordered the coat on 4th of November, they took the money and never sent the item. Also, contacted them after a few weeks of not receiving to be told there is no more stock and it would be dispatched on 6th of January, then contacted them again for refund and still waiting for my money!! First time ordering from them and the last! I totally do not recommend!!

I placed an order for a coat

I placed an order for a coat, I have received no confirmation email, delivery eta was 4-5 days and when I put in the order reference that I found on the Klarna order, it is saying not recognised?? Is this site a con?

The quality of the items

Hi I have ordered Christmas jumpers for December, all of them have delivered after Christmas and in January. All products have a poor quality cloth, the shape of the blouses are awful. I received some stuff that I did not order. Couldn’t wear one item as so bad shape , cheap clothes. I put all in the bin. Don’t you have professional staff, managers ?

Elisa Dubos葡萄牙 · 写过 3 条评价 · 体验于 2023-01-12 · 发表于 2023-01-12

Order not received after 7 weeks, sent twice to incorrect address, unreliable customer service

I ordered something on the 26th of November which was shipped to an incorrect address (a formatting error- i don't think their website supports appartment numbers so it registered my house number as 263 instead of 26, apartment 3. It was sent back to the warehouse and I provided to correct address, again. I asked for a refund after a month and a half of ordering. I received no answer from customer service, and today I got an automatic notifcation saying my order had been dispatched again- to the wrong address again. I'm over 150€ short and will not receive my order. Avoid this website at all costs, it's a nightmare. edited 13/01: I just received an answer from customer services assuring me that the package was on its way, TO THE WRONG ADDRESS, urging me to modify my review on trustpilot. It just keeps getting worse. Where can I get actual help? I'm considering getting legal assistance since I lost a considerable amount of money, but I'm not sure where to go...

Rubbish items

Received item 2 months after ordering. Nothing like what it was meant to be. Rubbish material and now going to charity shop not having been worn. DO NOT BUY FROM THIS COMPANY.

Ordered a coat in November and still…

Ordered a coat in November and still haven’t received it. Klarna is taking money and I cannot stop it as Hekja does not answer my emails An absolute shambles

Scam scam!!!!!!

Don't ever shop with hekka

I've sent over the details of my order number. Now what.. do u want all the messages uve been sending me aswell telling me week in week out u have put it in my bank when u havnt. Disgusting especially by Xmas too.

I like the website and the items

Absolutely terrible service still…

Absolutely terrible service still waiting for my refund 5 weeks later. I do not recommend this place they will take ur money and then just leave you with money back or package. Shocking do not shop with them

Dont buy anything!!

Size XL didn't fit my 11 year old granddaughter The coat with 'brass' buttons weighed just over a bag of sugar! I now either have to pay for it to be posted back after already paying £5 postage or get half the cost as a refund. The quality was the worst I ever come across. Don't touch with a barge pole.

What customer service?

I went on the site to ask a questions about a return- I used the chat box-I am STILL on hold- 45 minutes later... You can buy from here but don't expect anything more than a purchase. I have a screen shot of the chat box! Can I add a photo here?

Awful!

Awful!! Don’t use, ordered an item and they never fulfilled the order, contacted them after a few weeks of not receiving to be told there was high demand of the product and it would be dispatched soon, then contacted them again 3 weeks later to be told the order has been cancelled- no communication from them at all. First time ordering from them and definitely wouldn’t try again.

Nicola Harper英国 · 写过 1 条评价 · 体验于 2022-11-24 · 发表于 2023-01-03

Don't use this company

Ordered some boot's on the 24th November and still haven't received them. Just keep getting fobbed off that due to bad weather Evri haven't been able to deliver them, even after a month!! Won't give me a refund. Do not use this company as they just take your money and don't deliver the item! Up date... The boots have at last have arrived, but are not fit for use or as discribe on the website, they say PU leather and they are thin nylon! They are just a rip off company! They say they will give my half my money back for them been over a month late and not what I paid for! Total scam, DO NOT USE!!

Still waiting for delivery

Still waiting for delivery. Ordered in November and don't receive anything

Ordered product 4th December

Ordered product 4th December for delivery 1-3 days still not received after 1 month and 3 times told it would be 3 or more days.

Scam, they take your money and don't deliver

I ordered a pair (order No.818261669649778) of shoes for my wife on 28th November 2022. I received update emails informing me that there was a delay but they were doing the best they could to expedite my order. Eventually on the 27th December 2022 I was informed that the order could not be completed and I would be refunded. I heave repeatedly asked for my refund, as of 3rd January 2023 I have received nothing. I BELIEVE THIS IS A SCAM COMPANY, DO NOT USE, THEY WILL STEAL YOUR MONEY Hekka responded, below. However I have received emails stating the same on 27 Dec 2022; 29 Dec 2022; 3 Jan 2023 & 4 Jan 2023. If a refund is forthcoming I will alter the review. However, I do not believe I will ever see a penny. Hekka is a scam to steal money

Michelle Catalfamo美国 · 写过 25 条评价 · 体验于 2023-01-01 · 发表于 2023-01-02

Shopping made easy

Shopping is very easy checking out is very easy. Have a lot of nice items.. hekka is very good in keeping me updated about my order. Hekka is very pleasant to work with.. thank u..