High QLO: Redefining the Art of Living!At High QLO, we believe that every detail in your home should reflect your unique style and enhance your daily experience. Specializing in high-end bathroom and makeup vanities, our products are designed to blend luxury with functionality. Each piece can be customized to meet your specific needs, ensuring that your vanity is a perfect fit for your space and taste.We pride ourselves on the exceptional quality of our materials and craftsmanship, delivering products that are not only aesthetically pleasing but also durable and practical. Our commitment to excellence extends beyond our products; we offer in-time customer service to assist you both before and after your purchase. Whether you need advice on customization or assistance with installation, our dedicated team is here to ensure your complete satisfaction.Choose High QLO for a touch of elegance and personalized service that transforms your living space into a true reflection of you.
Beautiful high quality bathroom cabinets & smart mirror sets x 2
Would definitely purchase again from High Qlo. I purchased two custom bathroom cabinet vanities with smart mirror sets. I modified the lengths of both cabinets as well as the placement of the sink. Instead of having a centered position sink, I had the sink positioned on the right side of one cabinets.
To be honest it took me a long time to build confidence to trust this company before spending thousands of dollars here because I could not find any good reviews from other customers who purchased in the United States. I searched thru Reddit, Amazon, Facebook & Instagram but only saw a couple reviews… all negative in terms of quality and delivery times. But I couldn’t find any cabinets as beautiful, high tech, and customizable for sale in US for such affordable prices. So I took a chance and built my trust by communicating directly with them. The only way to communicate was through their chat bot on their website and via email. They are very responsive through email but you’ve gotta be patient with approximately a 12 hour delay due to the time change in China. I had a ton of questions and they answered every one of them.
I planned to use my own faucets instead of the one it comes with so I asked for a discount. I also asked for a discount for purchasing two cabinets / mirrors sets. They agreed and provided me a respectable discount.
I placed my order Friday 6/26 but realized I needed to make a change on Mon 6/29 which they were able to accommodate. They said to expect delivery in approx 4-5 weeks. I was pleasantly surprised to receive my order within 4 weeks on 7/28. I did not get advanced notification that the shipment left China but did receive a 1 day advanced notification to schedule delivery time from freight forwarder company to ensure someone home to sign for the crates the following day.
The cabinets and mirrors were very well packaged in two giant wooden crates with custom styrofoam inserts carefully surrounding & protecting each piece. All necessary parts arrived needed for installation as well. The plug for the smart mirror had to be modified by my contractor to accommodate USA electrical but he was able to hardwire it instead of plug it in. All in all I am very happy with my experience and especially with the cabinets and mirrors. If I can share photos in this review I will. If not look for my reviews w photos on Reddit, FB, Insta.
They do not honor their return policy. I tried to purchase an item through amazon and was directed to their website for purchase. They shipped me the wrong color vanities ($6000 cost) and now will not provide me with an address to return them. They have offered a small percentage payment but will not honor their return and refund policy . Their reply to me states they offered a refund, but they have refused to provide us or American Express with an address where the return can be shipped to. Their reply to my complaint is completely false and a lie.
Highqlo 回复2025-07-20
Hi Lisa,
We’re sorry to hear that the experience didn’t meet your expectations.
That said, we’d like to clarify a few important points. The vanities you received were correct and free from any defects, and the order was fulfilled in line with your selection and the product details shown on our website.
We also communicated that slight differences between website photos and the physical product can occur due to lighting, screen resolution, and other visual factors—this is a normal and widely understood aspect of online shopping and does not indicate a product issue.
Although there was no issue with the product itself, we still offered a partial refund out of goodwill in hopes of reaching a friendly resolution. You declined. We also agreed to accept a return, but as stated in our policy, return shipping costs are the customer’s responsibility—which is standard across the industry. Unfortunately, we did not receive a response to our follow-up messages regarding these options.
Instead, a chargeback was filed. We submitted all necessary documentation, and the bank concluded the case in our favor, confirming that the order was properly fulfilled on our end.
At High QLO, we are committed to product quality and customer service. We always strive to handle concerns with fairness and respect, and we appreciate open and reasonable communication throughout the process.
— High QLO Support Team
The vanity looks great, but one of the drawer knobs was a little loose on arrival. I messaged support and they sent a replacement right out. Fantastic service!
The vanity looks gorgeous but there was a tiny crack on the countertop when it arrived. Thankfully, Rachel from customer service sorted it out immediately with a replacement part.
This company is a scam. Do not purchase anything. No delivered of vanity after more than 3 months. When I finally cancelled my order and disputed the charge with my credit card firm, the next day they were suddenly ready to deliver it only if I reversed the chargeback. TOTAL FRAUD.
Highqlo 回复2025-04-22
Dear Jane,
We’re truly sorry for the frustration and disappointment caused by the delay with your order.
In your case, the shipment was held at customs for an extended inspection that lasted nearly two months — an unexpected and uncontrollable situation that severely impacted the delivery timeline. Throughout this period, our team remained in close communication, doing everything we could to follow up and assist.
Regarding the tracking updates, our system only reflects the latest logistics status once the freight is picked up by the final delivery truck. We understand this may have caused additional confusion, and we apologize for any inconvenience that resulted from this delay in visible updates.
We sincerely appreciate your patience during such a challenging situation and remain available if there’s anything further we can assist with.
Warm regards,
Customer Care Team
High QLO
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