Thank you for your kind review! We’re glad to hear you’re happy with the fast delivery and our support. We’re also delighted that the extra gift and discount helped make up for the pre-order delay.
Hello Maria, Thank you for sharing your feedback. We sincerely apologize for the delay in your pre-order. The shipment from our factory experienced unexpected transport delays, which unfortunately pushed the delivery later than initially planned.
We completely understand that waiting until November was frustrating and disappointing. We always strive to communicate any delays as quickly as possible and appreciate your patience throughout this process.
We hope you are satisfied with your product now and appreciate your support and understanding.
Thank you so much for your kind review! We’re thrilled to hear that the clothing is keeping you comfortable in such a wide range of temperatures and that you’re happy with its water resistance and functionality. Your feedback means a lot to us!
Hello Oscar, Thank you for taking the time to share such detailed feedback. We’re sorry to hear that the boots did not meet your personal expectations in terms of comfort and value, as we understand how important reliable footwear is for demanding, all-day work.
We would like to clarify that we responded promptly to all of your emails and that your refund has been processed in accordance with our return policy once the boots were received back. As stated on our website, international return shipping and customs fees are the responsibility of the customer, and this applies to all overseas orders.
That said, we appreciate your comments regarding how return information is presented and will take your feedback into account as we continue improving clarity for international customers.
Thank you again for your honest review and for giving our product a try.
Thank you for sharing your experience! We’re glad your subsequent orders arrived on time and that you’re loving the insulated boots. It’s wonderful to hear that you’ve shared them with your son-in-law and a team member, and that you find them worth the investment — especially for hunters. We truly appreciate your support and trust in our products!
Thank you for your wonderful review! We’re thrilled to hear that this is your second pair and that they’re keeping your feet comfortable and secure on walks and hikes. 100% waterproof and great grip are exactly what we aim for, especially for daily adventures with your Malinois!
Hello Monika, our customer support already contacted you. We are sorry for the delay due to software issues, we included gift in your delivery as stated in the email we sent to you!
Hello William, the boots you returned do not meet the return conditions. They were woren with no tags on. Out customer support team offered you an option for the boots, we are still waiting for your reply.
Thank you for your feedback! We’re glad to hear you find the shoes functional and waterproof. Warmth can also depend on the type of socks you wear and how much you’re moving — both can make a big difference in keeping your feet comfortable.
We appreciate your review and hope you continue to enjoy your shoes!
Hi Peter,
Thank you so much for your kind words! We’re thrilled to hear that you’re 100% happy with your boots. We can’t wait for you to try the “smaller version” before summer — we hope you love them just as much!
Thanks again for your support and trust.
Thank you for your review! Warmth can also depend on the type of socks you wear and how much you’re moving — both can make a big difference in keeping your feet comfortable. If you have some troubles with the boots you can always reach out to our customer support service and they will assist you according to our policy. We are waiting for your email.