HILLMAN - Innovative hunting clothing (hillmanhunting.com) has a 3.7 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 65% of negative reviews; 48 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
S
Shaun Brown · 24 reviews · Experienced 2026-07-22 ·
★★★★★
BE VERY AWARE OF COSTS TO RETURN FOR A REFUND
*The amount of refund will be automatically refunded to the initial account used for placing the order. Shipping costs, banking costs, and duty/customs taxes will be deducted from the amount of the refund.
BE VERY AWARE OF THE COST TO RETURN IF YOU REQUIRE A REFUND
Timeline of events we have endured
Our returns were confirmed as being received 21st May 2026
7th July no refund reply We should receive with in 3-4 days
14th July 2026 no refund
15th July refund received as follows: -
Cost of order £681.15
Refund received £ 408.87
Cost to return as above policy £ 272.28 almost 40% of original cost
Make sure your happy with your body size & the size they say fits as they are very limited when it comes to men’s sizes
k
kieran o mahony · 1 review · Experienced 2026-03-17 ·
★★★★★
The boots took over 5 weeks to arrive
The boots took over 5 weeks to arrive. I had to contact them to see what was the problem. Poor customer service. Fedx is their courier and they are hopeless, impossible to contact and no accountability. Lastly the boots, highly overpriced and poor quality for the price, even on discount! You would be better off buying Steel Blue SOUTHERN CROSS Scuff Cap, Zip Safety Boots - Waterproof S7. Far more comfort and half the price.
Lace failed on my boots after 2 months of use. Impossible th reach any kind of customer support. DO NOT BUY this shoddy merchandise.
Reply from HILLMAN - Innovative hunting clothing2026-03-17
Hello Scott,
We are sorry to hear about the issue with your shoes. We received your email on March 9, and our colleagues responded the same day, asking you to provide photos of the shoes. This will allow us to determine the quickest and most efficient way to resolve the case.
Unfortunately, we have not yet received your reply or the requested images. Please send us the necessary materials so we can forward your case to our claims department.
Hillman Customer Service Team
Hello,
I am currently waiting for the refund for the order I returned to you. I haven’t received any update or information about it yet.
Until this situation is resolved, I will continue to reflect this issue in my ratings. Please let me know the status of the refund as soon as possible.
As a follow-up to my previous review, I can confirm that Hillman has still not properly completed the refund. The money appears as incoming, but it is neither available nor settled in my account, which in practice means I have not actually received anything yet.
This kind of handling is unacceptable. The company’s administrative processes are extremely slow and unreliable, especially for something as basic as refunding a customer.
On top of that, I am still waiting for a new return label that I requested more than 24 hours ago. Not only has it not been sent, but they have not even shown the minimum level of professionalism by replying to my email. Customer service is, quite simply, non-existent.
I want to make it clear that the issue is not the product: the products are good. The problem is the company, whose management is inefficient, slow, and frustrating.
In fact, I made another purchase solely because of the product quality, but given the level of service, I will be returning it and switching to another brand. There are alternatives with the same level of quality and, without a doubt, far more reliable customer service.
Conclusion: good product quality, terrible company. Not recommended.
Reply from HILLMAN - Innovative hunting clothing2026-03-17
Thank you for your comment, Jose. We have conducted a check and confirmed that the amount was refunded on March 2, and a notification was sent to you via email through the Shopify system.
Depending on your bank’s processing times, the amount should be visible in your account within 3–4 business days.
Our colleagues have been in contact with you and have informed you about the procedure.
Thank you for your patience, and we apologize for the inconvenience you experienced with our services. We also appreciate your continued trust and for placing another order with us.
Hillman Customer Service Team
I have a problem with the processing of the complaint. The shoes arrived in good condition, unfortunately the size did not suit me. I sent them back according to RETURN LABEM.
A month has passed and we still have not received the voucher.
A month has passed and we still have not received the voucher.
Reply from HILLMAN - Innovative hunting clothing2026-03-17
Thank you for your feedback, Petr, and we are sorry to hear that you had an unpleasant experience.
After reviewing the case, we found that the courier experienced a significant delay, and the product's return took longer than usual. As a result, the exchange voucher was also delayed.
From the communication with our colleagues, we can see that they have been in continuous contact with you via email and phone.
Please note that your voucher is valid until the end of May. If you are unable to use it by then, kindly contact us so we can extend its validity.
Hillman Customer Service Team
I bought a great wool hat. It's thin and light, but very functional. A nice shopping experience. Thank you!
Reply from HILLMAN - Innovative hunting clothing2026-02-25
Thank you for your kind words!
We’re so glad you’re enjoying your wool hat — lightweight, functional, and just what you needed. It’s also wonderful to hear you had a nice shopping experience. We truly appreciate your support!
Reply from HILLMAN - Innovative hunting clothing2026-02-25
Thank you for the awesome review!
We’re thrilled to hear you think our hunting clothing is the best in the world. Your support means a lot to us!
T
Tapani Mäkelä · 2 reviews · Verified · Experienced 2026-02-04 ·
★★★★★
Good Service, bad produkt
First of all, I have to thank you for the excellent service with the return of the products. The products I ordered were the wrong size after all and your return system was very clear, fast and personal.
The delivery times for the first order and the replacement products were very bad. I had to wait over two weeks for the first order and almost four weeks for the replacement products, even though the return I sent arrived in less than two days.
In addition, the shoes and socks in your product are not as warm as you make them out to be. I have been wearing them for a week now in the freezing Finnish weather, sweaty socks in poorly insulated shoes are a very bad combination. Time will tell how durable they are.
Reply from HILLMAN - Innovative hunting clothing2026-02-25
Thank you for your detailed feedback.
We’re glad to hear our return process met your expectations and that our team could assist you efficiently. We sincerely apologize for the long delivery times — we know waiting weeks for your order is frustrating, especially in cold weather.
We also appreciate your honest thoughts on the warmth and comfort of our shoes and socks. Your feedback is valuable and will help us improve both our products and how we describe them. We hope your items prove durable over time and thank you again for taking the time to share your experience.
Very warm and high-quality socks. The material feels great and well made. Fast delivery as well — very happy with the purchase!
Reply from HILLMAN - Innovative hunting clothing2026-02-25
Thank you for your review!
We’re glad you’re enjoying the warmth, quality, and feel of your socks — and that they arrived quickly. We really appreciate your support!
P
Peter · 5 reviews · Verified · Experienced 2025-12-11 ·
★★★★★
Very good outfit
Very good outfit, with excellent material.
Reply from HILLMAN - Innovative hunting clothing2026-01-19
Thank you for your feedback! We’re glad to hear you’re enjoying the outfit and that you appreciate the quality of the material. Your support means a lot to us!
I didn’t receive anithing !! It seems to me it’s a fraud …!!!
Reply from HILLMAN - Innovative hunting clothing2026-01-14
Hello Alberto, your delivery is ready to be picked up since 10th of January, please contact CTT for more information. Sometimes delays in deliveries may occur depending on the workload of the respective delivery company. Hillman is not responsible for any delays in delivery, if this happens we are always on hand!
M
Marcus Thompson · 1 review · Experienced 2026-01-09 ·
★★★★★
The boots failed
The boots failed. Very poor quality and customer service was shocking. Issue took 3 months for hillman to say it was not covered by there warranty and the delay was Down to “ our warranty department was exceptionally busy last month.
Reply from HILLMAN - Innovative hunting clothing2026-01-14
Thank you for your feedback. We’re sorry to hear that the boots did not meet expectations and that your experience with our customer service was disappointing. We apologize for the delay in handling your warranty claim and understand how frustrating this must have been. Your comments have been shared internally, and we appreciate you bringing this to our attention.
I like the camo but i don't it is noisy when I walking
Reply from HILLMAN - Innovative hunting clothing2026-01-14
Thank you for sharing your feedback. We’re glad to hear that you like the camo design. We’re sorry to learn that the material felt noisy while walking—this is valuable feedback for us and something we take seriously as we continue improving our products. If you’d like, please feel free to contact our customer support team so we can better understand your experience and assist you further. We truly appreciate you taking the time to share your thoughts.
The quality of your products is very…apsalut exellent
The quality of your products is very good. This is not the first time I have shopped with you and it will not be the last. 5 stars well deserved
Reply from HILLMAN - Innovative hunting clothing2026-01-07
Thank you so much for your wonderful review and continued support! We’re thrilled to hear you’re happy with our products and look forward to serving you again.
I love these shoes just ordered an other pair as my dog also loves them
Reply from HILLMAN - Innovative hunting clothing2026-01-07
Thank you so much for your kind review! We’re thrilled to hear that you—and your dog—are enjoying the shoes. We really appreciate your support and hope your new pair brings just as much comfort and joy!
