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Home Genius Exteriors

60 条评价

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关于 Home Genius Exteriors

数据更新
网站
homegeniusexteriors.com
分类
建筑与制造
所在地
United States
状态
待认证
近 12 个月
60 条评价
差评回复率
88%(21/24 条)
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Home Genius Exteriors靠谱吗?

Home Genius Exteriors(homegeniusexteriors.com)在 OK.one 的综合评分为 3.5 分(满分 5 分),基于本站收录的 60 条用户评价,属于建筑与制造分类,口碑一般。评价两极分化:60% 给出 4 星及以上,同时 30% 打了 1 星;商家回复了 88% 的差评。数据最后更新于 2026-08-10。

用户怎么说

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Jennie Brown · 写过 1 条评价 · 体验于 2026-08-01 ·

我安排了一次屋顶咨询……

我安排了下午 6:00 与 Home Genius Exteriors 进行屋顶咨询。下午 5:31——就在预约前 29 分钟——我收到一条短信,说明顾问迟到了,需要将会议推迟到晚上 7:30。在不到 30 分钟通知的情况下将重大约会推迟一个半小时,这表明对房主时间的不尊重。在规划大型家居项目时,我期望更好的沟通和调度可靠性。

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Larry Kirk · 写过 1 条评价 · 体验于 2026-08-02 ·

这是一家非常积极进取的销售公司

这是一家销售非常积极的公司。我与该公司的上门律师预约,以获得更换乙烯基壁板的免费报价。预约时间为 2026 年 8 月 1 日星期五晚上 9:00,2026 年 8 月 3 日星期一下午 6:00。截至周日上午 9:15,我收到了来自该公司的 5 条短信和 4 个电话。最后一次通话是在 2026 年 8 月 2 日星期日上午 9:09 进行教堂礼拜期间。我拒绝了这个电话,可恶的是,他们在 3 分钟内没有再给我打电话。 我离开教堂服务处给他们回电话,以免在周日早上再次受到打扰! 他们还想确保在预约时有一位有权签订具有法律约束力的销售合同的人在场。对我来说,这实在是太高压的销售做法!我现在不会从他们那里买任何东西!!!!

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Erik W. · 写过 1 条评价 · 体验于 2026-07-12 ·

我们在 Home 度过了一段美好的经历……

我们在 Home Genius Exteriors 获得了很好的体验,并强烈推荐他们的屋顶更换(他们为我们安装了金属屋顶)和新壁板(我们现在有新的 James Hardie 壁板)的工作。 我们的房子已经有40年历史了,看起来很破旧。 我们的木质壁板有腐烂的木头,鸟类和木工蜜蜂到处都是洞。 我们还有一个漏水的屋顶需要更换。 Home Genius Exteriors 做了所有的工作来取代他们公司的所有人 - Sameh、Tyler、Dakota、Nehemias,所有辛勤工作的屋顶工人和壁板工人,都很好,乐于助人,而且总是很专业。 他们不遗余力地稳定了我们阁楼上松散的横梁,更换了电源插座,安装了我们购买的新车灯和聚光灯,并修复了日光浴室上一排松动的窗户,而无需额外费用! 他们的沟通真是太棒了! 当我打电话询问问题时(通常是在下班后),他们从来没有让我觉得我在打扰他们。 我们喜欢我们家屋顶和壁板改造的最终结果,我们的隔壁邻居也非常喜欢它的结果,以至于他们现在也使用 Home Genius Exteriors 来更换他们的壁板!

Home Genius Exteriors 回复2026-07-28

Erik, transforming a forty year old home plagued by rot and pests into a full metal roof and James Hardie siding makeover is no small feat, and going above and beyond with the beam, outlet, and lighting at no extra cost shows the kind of care that builds trust. Home Genius Exteriors is honored your neighbor was so impressed they're now trusting us with their own siding too.

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Denise · 写过 1 条评价 · 体验于 2026-07-27 ·

我们有家庭天才的外观

我们有家庭天才的外观,做我们的壁板!有史以来最糟糕的经历!我们的壁板脱落了,隔热层脱落了,他们打破了我们的太阳能电池板盒并将部件颠倒了,所以我们的太阳能电池板自今年 12 月/1 月以来就没有工作过!你无法让任何人来这里处理它,你无法让任何人给你回电话,当你这样做时,他们只会把你推到什么都不做的客户服务处!不要使用它们。他们是世界上最糟糕的公司。他们的船员很糟糕。他们很粗鲁。在暴风雨期间,他们把微波炉的插头插在我们的电源上。

Home Genius Exteriors 回复2026-07-29

That’s not the experience we want for any homeowner. Your Project Manager will reach out directly to review your concerns and discuss how we can make it right moving forward. We’re committed to providing a 5-star experience and making sure you feel informed along the way. If we can help in the meantime, please email [email protected].

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Phil Reale · 写过 2 条评价 · 体验于 2026-05-12 ·

谢谢天才之家的回复

谢谢天才之家的回复。 不幸的是,完成的打孔工作并没有让我满意。 我通过电话向你们的 PM 解释了这一点。 如果您希望我发布质量较差的打孔工作的照片,我可以。 打孔队只有一种颜色:白色。我的壁板是灰色的。为什么冲孔队只能携带一种颜色的填缝剂。 此外,我还必须运走所有多余的材料,这花费了我额外的钱。 询问您的产品经理谁移除了所有剩余材料。

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Mark Baldridge · 写过 3 条评价 · 体验于 2026-07-24 ·

需要更长的指甲 % 10 倍以上

我只看了他们安装一块木板壁板的超简短视频,但对我所看到的感到惊讶。面板看起来大约为 7'x2',被钉在聚苯乙烯泡沫塑料(1",2"?? 厚)中,用的似乎只有几颗 1-1 1/2" 的钉子,这意味着钉子可能甚至没有进入木头!我的父亲和祖父是终生的木匠大师,如果他们看到这个最小的应用,他们会笑死的。我还建造了一半的房子,并且总是重型。如果他们使用适当的钉子和壁板,壁板会很棒5-10倍以上,否则祝你好运。

Home Genius Exteriors 回复2026-07-27

We appreciate you taking an interest in how siding is installed. A short video can be helpful, but it doesn’t always show the full installation process, including the specific materials, fastening requirements, or conditions of the home. As an Owens Corning Platinum Preferred Contractor, a distinction earned by only 0.03% of contractors nationwide, our teams follow manufacturer specifications and industry leading standards. If there is a specific installation you’re concerned about, we’re always happy to clear up any misunderstanding and provide additional context. Feel free to email us directly at [email protected]. We are here to help.

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Chicken Tingles · 写过 1 条评价 · 体验于 2026-07-20 ·

我认为这是一次很好的体验,我会向任何需要新排水沟或完成其他外部工作的人推荐它们。

代表和工作人员相处得很好——非常坦率地告知预期成本和时间表,并且对哪些服务更有用、哪些服务完全没有必要持开放和诚实的态度。他们能够在我的预算范围内快速、专业地完成该项目,并确保我每一步都感到舒适。

Home Genius Exteriors 回复2026-07-22

Honesty about what you actually need versus what you do not is something Home Genius Exteriors stands behind completely! Getting the project done on budget, on time, and making sure you felt comfortable throughout is exactly the experience every homeowner deserves. Thank you for sharing this!

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Catherine Bidic · 写过 1 条评价 · 体验于 2026-07-17 ·

丹来到我家涂抹并且......

丹来到我家为我清理和解决一些问题。他做得非常出色!谢谢 !

Home Genius Exteriors 回复2026-07-20

Catherine, Dan taking care of those details and leaving you with an amazing finished result is exactly the kind of service Home Genius Exteriors is proud to stand behind! We will make sure he hears this and thank you for taking the time to share your experience.

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Heather Bruen · 写过 1 条评价 · 体验于 2026-06-19 ·

失望的

总的来说,我的经历令人失望。销售过程中我感到压力很大,沟通不畅,日程安排混乱,安装时项目经理只在现场短暂停留。我从安装人员那里看到的行为——包括在我的财产上小便以及工作车辆上存在空酒精瓶——是不可接受的。虽然我确实喜欢新的黑色木瓦的外观,但整体体验让我后悔雇用 Home Genius 的决定。根据我的经验,我不会再使用这家公司。

Home Genius Exteriors 回复2026-07-27

We appreciate the opportunity to address this matter. We are currently assembling a crew to complete any outstanding repairs and will be in touch to coordinate a convenient time. We stand behind every project with our Genius Limited Lifetime Warranty, and we're committed to making this right. If we can help in any way in the meantime, please email [email protected].

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GABRIEL PRICE · 写过 1 条评价 · 体验于 2026-07-16 ·

我聘请了这家公司来安装……

我雇了这家公司在我家安装壁板并更换屋顶周围的装饰,至少六个月后,壁板开始脱落,我雇他们来修理的装饰现在不起作用,他们现在必须拆除我的排水沟才能安装新的装饰雨水完全绕过排水沟并从我的后门倾倒,导致我的厨房地板损坏,我已多次与他们联系,但直到今天还没有修复问题

Home Genius Exteriors 回复2026-07-28

We appreciate the opportunity to address this matter. Our team is scheduled to be on-site today to resolve the outstanding issues and ensure everything meets our 5-Star standard. If we can help in any way in the future, please email [email protected]. We are here to help.

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cami cris · 写过 1 条评价 · 体验于 2026-07-08 ·

提防

提防。他们完全是骗人的!我的 972 平方英尺牧场房屋的壁板费用超过 5 万美元!经过4个小时的预约!完全浪费时间。 (我从信誉良好的公司获得了另外 2 个分别为 25,000 美元和 18,000 美元的报价)

Home Genius Exteriors 回复2026-07-14

We provide free inspections and recommendations based on the condition of the home, and project pricing can vary based on size, materials, scope, and warranty coverage. While a lower price may feel like the better choice today, the lowest price is not always the best long-term value. In home improvement, the real difference often shows up later in the quality of materials, workmanship, warranty protection, and overall peace of mind. We are proud to be BBB Accredited with an A+ rating and it is unfortunate that you have chosen to spam numerous reviews across platforms. If we can help clear up any misunderstanding, please email [email protected]. Unfortunately, we cannot reach out directly because we are unable to locate any record under the username provided.

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Margaret Hunt · 写过 2 条评价 · 体验于 2026-06-24 ·

- 立即取消后押金不予退还

2026年6月24日 家庭天才外观与我有个约会。我以为我需要阁楼隔热,他说不,你不需要那个,所以我想这是一个很棒且诚实的答案。结果我最终签订了一份价值 10,000 美元的屋顶合同和 1100 美元的押金。 在与我安装屋顶的屋顶工交谈时,屋顶还不到 10 年,他告诉我他会做一切需要做的事情来更新需要更新的东西,而费用远低于 10,000 美元。我不需要新屋顶。 我在三个小时内取消了合同,到目前为止,我已经打了很多电话,但我很难退回押金。不要我重复一遍,不要使用这家公司。他们试图扣留您的押金,但并不值得信赖。

Home Genius Exteriors 回复2026-07-14

We take concerns like this seriously, but after reviewing our records, we are unable to locate any contract or project under the name provided. It appears this experience may involve another company. We would never want a homeowner's concern directed to the wrong business. Please contact us at [email protected] so we can clear up any misunderstanding.

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Andrew · 写过 1 条评价 · 体验于 2026-06-30 ·

买家当心

我永远不会再使用这些人。从一开始他们就使用恐吓手段让你签名。内政部多次向我们撒谎(我们有所有证据),包括为什么推迟、需要许可证等等。只是一个又一个谎言,然后是重影。 项目经理是一个真正的工作。当项目没有完成时试图胁迫我签署完成证书。 他们试图通过提供...来购买我们的幸福。 1. 100.00 美元的餐厅礼品卡 2. 项目立减 3,000 美元 3.更多免费作品获得5星评价 我的意思是...来吧。我在其他地方写过对它们的评论(更详细)。他们是企业,一切都是为了数字。

Home Genius Exteriors 回复2026-07-03

Thank you for sharing your feedback. We are sorry your experience did not reflect the level of care and communication we strive to provide. Home improvement projects can involve unexpected permitting and scheduling delays, but our goal is always to keep homeowners informed, supported, and confident throughout the process. Our Project Manager worked closely with your household to address the remaining details and support the project through completion. We understand there is still frustration, and we welcome the opportunity to continue the conversation. If you prefer, you can contact us at [email protected] or 866-583-3957 if there is anything additional you would like us to review. We are here to help. Our goal is not to “buy” happiness, but to listen, take care of people, and do the right thing wherever we can.

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C patel · 写过 1 条评价 · 体验于 2026-06-29 ·

不专业行为

我在预定的访问之前取消了预约。尽管取消了,代表(Geo)仍然来到我家,询问是否可以拍摄该地区的照片。为了保持礼貌,我简短地允许他拍了几张照片,然后解释说预约已取消并请他离开。 他没有离开,而是继续拍照,在房子里走来走去,并在未经我允许的情况下拿出梯子进入更高的区域。当我第二次要求他停止进入我的财产并离开时,他继续讨论公司的产品和服务,并多次尝试安排另一次约会。 当我解释说我需要离开去接一位家人时,他问我要去哪里以及要接谁。我觉得这些问题与约会无关,让我感到不舒服。 我从未在任何其他公司有过类似的经历。基于这次互动,我选择不再继续他们的服务。

Home Genius Exteriors 回复2026-07-01

As an industry leader, our team offers free exterior inspections to help educate homeowners on visible signs of wear, damage, or aging that may become more costly over time. That said, every conversation should be handled with respect for your time, your home, and your decision. We left a voicemail and would appreciate the opportunity to connect directly. We also see that you have shared feedback across multiple platforms, and we would like to better understand your experience and clear up any misunderstanding. If you prefer, you can email us at [email protected]. We are here to help..

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Peter Taylor · 写过 1 条评价 · 体验于 2026-06-29 ·

工作质量非常出色

工作质量非常出色!我高兴极了。会推荐

Home Genius Exteriors 回复2026-07-01

Peter, that's the best kind of review, short and true. When the work speaks for itself like this, we know we did our job right. Thank you for the recommendation, it means everything to our crew.

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Robert Lancaster · 写过 1 条评价 · 体验于 2026-06-29 ·

干得好

干得好!完全满意

Home Genius Exteriors 回复2026-06-30

Great work and fully satisfied says it all, Robert, and that's exactly the mark we aim to hit. Home Genius Exteriors appreciates you taking a moment to share your experience.

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Michael Oneferu-Bey · 写过 1 条评价 · 体验于 2026-06-24 ·

诱饵和开关

诱饵和开关。他们暗示他们会清洁和冲洗我的排水沟和落水管,但我应该仔细看看合同,里面没有“冲洗”这个词,Home Genius 说他们只使用吹风机。工人很棒,但管理很糟糕。

Home Genius Exteriors 回复2026-06-29

We are committed to providing a 5-Star experience for every homeowner. Our work is based on the signed project scope that outlined gutter guard installation, which does not include cleaning underground corrugated drain pipes. That said, if there are any workmanship concerns or remaining questions, we are happy to help. Please contact us at [email protected] or 866-583-3957.

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Pernette Legrand · 写过 1 条评价 · 体验于 2026-06-26 ·

非常高兴我激动不已……

很高兴能与 HGE 完成工作,我感到无比兴奋

Home Genius Exteriors 回复2026-06-29

Pernette, walking away completely satisfied with your Home Genius Exteriors experience that is the feeling we work hard to deliver every single time! Thank you for sharing.

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Teresa Smith · 写过 2 条评价 · 体验于 2026-06-25 ·

对结果非常满意!

Home Genius Exteriors 回复2026-06-29

Teresa, happy homeowner and beautiful results that is the Home Genius Exteriors goal on every single project! Thank you for taking the time to share.

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jasmine hix · 写过 2 条评价 · 体验于 2026-02-19 ·

最差公司

这是我用过的最差的公司之一。他们本来应该在我的阁楼上进行一日吹制隔热工程,但承包商决定不完成这项工作,并告诉我将安排其他人完成并填写文件。那从未发生过。该公司甚至不知道他们自己的承包商没有完成该项目,这表明他们有多么关心他们的客户。最糟糕的是,两个来干活的人最终都互相争吵,引发了一场场面。现在,该公司试图撒谎说该项目已经完成,而我门廊上所有未使用的隔热材料却表明事实并非如此。

Home Genius Exteriors 回复2026-06-25

We appreciate the opportunity to clear up any misunderstanding. An inspection is scheduled to ensure a 5-Star experience. If we can help in any way in the meantime, please email [email protected]. We are here to help.