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Home Gnome

62 条评价

4.562 条评价
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关于 Home Gnome

数据更新
网站
homegnome.com
分类
家庭服务
所在地
United States · Austin
状态
待认证
近 12 个月
61 条评价
差评回复率
71%(5/7 条)
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Home Gnome靠谱吗?

Home Gnome(homegnome.com)在 OK.one 的综合评分为 4.5 分(满分 5 分),基于本站收录的 62 条用户评价,属于家庭服务分类,口碑优秀。87% 的评价为 4 星及以上,11% 为 1 星;商家回复了 71% 的差评;近 12 个月新增 61 条。数据最后更新于 2026-08-10。

用户怎么说

T
Tammy Santana · 写过 5 条评价 · 体验于 2025-09-02 ·

他们派出了草坪服务人员摧毁了我的院子

他们派出了一支他们一无所知的草坪服务队。一位 XLG 墨西哥女士驾驶着巨大的割草机在我的院子里转了 360 圈。我的院子对于这么大的机器来说太小了。 她一直在玩手机。 我试图阻止他们,并拍摄了整个院子被毁的过程。 Gnome 支持人员道歉并表示他们永远不会发送这些邮件并提出索赔。 索赔金额为 35 美元。 这与损坏无关,而且我需要支付修复院子的费用。 我允许他们派出另一支队伍,但他们早上 7 点才出现,这违反了我的 HOA。 所以我取消了,两周后他们仍然派了另一个团队,我告诉他们我在两周前取消了 Gnome 的服务。 他们走了,我仍然被指控。 我试图联系支持人员,但他们只是让我四处走动

Home Gnome 回复2026-02-19

We’re truly sorry to hear about your experience. We understand how upsetting it must be to see damage to your yard, feel unheard regarding the claim amount, and continue to have crews arrive after you had already canceled. That is not the level of service or follow-through we strive to provide. We also understand your frustration concerning the early arrival and the additional charges following your cancellation. Please know that your review has already been escalated and addressed by our specialized team. If you need any further assistance or would like to discuss this matter in more detail, we encourage you to reach out to the email directly. You may locate and respond to the email sent by our specialized team on Sep 03, 2025, with the subject title, Property Damage at 6721 Monarch Park Drive, Apollo Beach, FL 33572.

E
Eve Juarbe · 写过 6 条评价 · 已认证 · 体验于 2025-12-21 ·

干得好,院子里长出了树木……

院子干得好,树木长得很棒

Home Gnome 回复2025-12-29

Thanks for letting us know! Always feels good when the yard and trees turn out just right. Hope you're enjoying the results!

f
firoz Ahmad · 写过 4 条评价 · 体验于 2025-12-17 ·

我非常确定

Home Gnome 回复2025-12-30

Glad we could help! Even with the typo, we can tell you're happy with the service. Thanks for the 5 stars!

M
Mahmoud Shaban · 写过 2 条评价 · 体验于 2025-12-11 ·

好💯我对工作充满信心

Home Gnome 回复2025-12-12

Trust means everything in this business - glad we delivered for you! 💯

t
tae thongpan · 写过 7 条评价 · 体验于 2025-10-28 ·

我对 Home Gnome 的体验是……

我对 Home Gnome 的体验确实令人耳目一新。通过他们的应用程序预订草坪护理服务既快捷又轻松,工作人员在几天之内就让我的院子看起来明显更好。透明的定价和可靠的日程安排让我可以充分享受周末时光,而不必担心院子的维护。

Home Gnome 回复2025-11-11

Sounds like everything went smoothly! The app booking system makes things pretty straightforward, and it's always good when the crew can get your yard looking sharp without you having to think about it. Enjoy those free weekends!

J
John Heide · 写过 1 条评价 · 已认证 · 体验于 2025-10-14 ·

准时的服务和考虑…

准时的服务和对财产的考虑。 良好的沟通和客户服务

Home Gnome 回复2025-11-13

Appreciate the kind words! Staying on schedule and taking care of your property is just how we like to do business. The communication piece is huge for us - nobody likes being left in the dark about when we're showing up or what we're doing. Thanks for taking the time to leave this review!

D
Diane Whitaker · 写过 1 条评价 · 已认证 · 体验于 2025-10-09 ·

来自萨利姆草坪维护的杰夫做了……

昨天,来自萨利姆草坪维护的杰夫做了一项出色、注重细节、快速的割草工作。 他保持职业距离,言出必行地完成工作。

Home Gnome 回复2025-11-13

Jeff will be glad to hear this - he takes real pride in getting the details right and staying on schedule. Appreciate you taking the time to let us know how it went!

c
customer · 写过 4 条评价 · 已认证 · 体验于 2025-10-03 ·

后院割草

我要求修剪后院。它似乎是除草而不是割草。

Home Gnome 回复2025-11-13

This review has me scratching my head a bit - you mentioned wanting the lawn mowed but said it looks like we did weeding instead. Either way, glad you gave us 4 stars! If there was any mix-up with what got done, just let us know and we'll make sure to get it sorted out next time.

G
Ginger Lee · 写过 1 条评价 · 体验于 2025-09-25 ·

Home Gnome 的奇妙体验!

我真的很享受使用 Home Gnome 的体验!我喜欢通过手机轻松安排和管理服务。超级方便,节省很多时间!

Home Gnome 回复2025-11-13

Having everything right on your phone definitely makes life easier! Thanks for taking the time to leave such a nice review - it really helps us out. Glad we could save you some time in your day!

D
Denise · 写过 6 条评价 · 已认证 · 体验于 2025-09-24 ·

优质的服务和优惠的价格

很棒的服务。与工作人员安排时间一起出现,很快就能完成工作。

Home Gnome 回复2025-11-13

Nothing beats having a reliable crew that shows up on time and gets right to work. Thanks for taking the time to leave this review!

K
Kevin Javier · 写过 1 条评价 · 体验于 2025-09-27 ·

从现在起只使用此服务

以后只用这个服务了,他们很专业

Home Gnome 回复2025-11-13

Appreciate you saying that! Professionalism is important to us, so it's good to know that came through. Thanks for choosing our service and for the review!

J
Jules Marcussi · 写过 3 条评价 · 体验于 2025-09-30 ·

对泳池护理非常满意!

Home Gnome 的泳池护理非常棒。专业人士每周准时到来,检查化学品并清洁泳池。没有混乱,没有大惊小怪。之后水看起来很干净而且很棒。终于找到靠谱的人了!谢谢你!

Home Gnome 回复2025-11-13

Having reliable pool care makes all the difference - glad we could be that for you! Our team takes pride in showing up consistently and keeping your water crystal clear. Thanks for trusting Home Gnome with your pool service!

A
AD · 写过 2 条评价 · 体验于 2025-09-06 ·

很棒的体验和优质的服务

Home Gnome 回复2025-11-13

Thanks for the 5 stars! Really glad everything went well and you had a good experience with us. We'll keep doing our best to take care of you.

A
Aleah · 写过 1 条评价 · 体验于 2025-08-31 ·

Home Gnome 派出了一位出色的 Pro 来带……

Home Gnome 派出了一位出色的专业人士来帮我打理我的草坪!我不必担心自己能否跟上它,这让我松了一口气。

Home Gnome 回复2025-11-13

So nice when we can take that stress off your plate! Having one less thing to worry about makes such a difference. We'll keep taking good care of it for you.

K
Kristen · 写过 2 条评价 · 体验于 2025-09-01 ·

每次都很完美。很棒的经历。

可靠、实惠的服务。每次都很完美。

Home Gnome 回复2025-11-13

That's what we aim for - glad it's working out for you! Consistency is everything in this business, and it sounds like we're hitting the mark. Thanks for taking the time to leave this review.

M
Matt · 写过 1 条评价 · 体验于 2025-09-01 ·

注册并忘记您的草坪护理需求

经验丰富的专业人士的轻松注册流程。值得赞赏的是它还有一个应用程序来管理整个过程。

Home Gnome 回复2025-11-13

Thanks for the review! The signup process can be such a pain with some companies, so glad ours was straightforward. And yeah, having everything in the app definitely beats playing phone tag - you can just check the status whenever you want. Really appreciate you taking the time to share this!

J
Jodie Hernandez · 写过 2 条评价 · 体验于 2025-09-08 ·

首页 Gnome 草坪护理应用程序?这太棒了!哈哈

我对 Home Gnome 的草坪肥料和杂草控制服务有很好的体验。技术人员在应用程序说他会的那天就到了,虽然他们在这里做工作时我通常不在家,但这次我很高兴能出去和他交谈。 他花时间带我在院子里转了一圈,指出了不同类型的杂草,并解释了他要采取的消除杂草的步骤。 更引人注目的是,他就我在两次访问之间可以采取哪些措施自己维护草坪提供了有用的建议。他甚至建议了最适合肥料的表土类型,这是我以前不知道的知识。 只需几个简单的技巧,我就意识到让我的院子保持最佳状态是多么容易。 我已经向我所有的家人推荐了 Home Gnome,因为它节省了很多时间。

Home Gnome 回复2025-11-13

Sounds like you caught us at the perfect time to chat with one of our techs! We don't always get the chance to walk customers around and explain everything, so I'm glad that worked out. The topsoil tip is a good one - those little details can make a big difference. Thanks for spreading the word to your family, and we'll keep making sure those app notifications stay accurate so you know when to expect us.

A
Angie E. · 写过 2 条评价 · 体验于 2025-09-12 ·

通过次日服务保存我的活动

我正在家里举办一个活动,需要庭院护理服务,但我的常规庭院工作人员无法做到。我通过 HomeGnone 预订,他们第二天就派人出去了,他们做得非常出色。救了我于危难之中。会推荐!

Home Gnome 回复2025-11-13

That's a relief when backup plans actually work out! Nothing worse than scrambling before hosting people. Thanks for taking a chance on us when your usual crew couldn't make it - we know it's not always easy trusting someone new with your yard. Hope your event went well!

A
Adrian N. · 写过 5 条评价 · 体验于 2025-09-27 ·

丹尼反应超级灵敏

丹尼反应非常灵敏,在我发送安装一些新灯具的请求后几分钟内就与我取得了联系。 他在照明设备方面做得非常出色,他能够修复我最初尝试做的工作,就像它从未发生过一样!由于我们刚刚搬进新房子,从现在开始我们肯定会让丹尼处理我们所有的勤杂工需求。谢谢丹尼!!!

Home Gnome 回复2025-11-13

Danny here - really glad I could fix up that lighting situation for you! It's always satisfying to get those fixtures looking right, especially after a DIY attempt goes sideways (happens to the best of us). Thanks for giving me a shot with your new place, and I'm here whenever you need help with other projects around the house. Welcome to the neighborhood!

R
Rajat Wali · 写过 1 条评价 · 体验于 2025-09-27 ·

保证满意!

保证满意! 由于孩子年幼,还有很多任务需要处理,因此找到合适的服务来满足我的户外家庭需求对我来说非常重要。我惊喜地发现在手机上订购服务是多么容易和轻松。出来的人非常专业,有礼貌,做得非常出色!强烈推荐给那些想在周末抽出时间的人!

Home Gnome 回复2025-11-13

Makes me smile hearing we could give you back some weekend time! With little ones running around, every hour counts. Really happy the whole thing worked smoothly from booking to finish - that's exactly how it should go. Hope you got to actually relax a bit instead of tackling yard work!