Charles from GNOME Lawn did a fine job…
Charles and his assistant from Home GNOME did a fine job clearing out my flower bed. He’s very thorough and pays attention to detail. Job well done 👍
About Home Gnome
Data updated- Website
- homegnome.com
- Category
- Home Services
- Location
- United States · Austin
- Status
- Unclaimed
- Last 12 months
- 61 reviews
- Replies to negative
- 71% (5/7)
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Is Home Gnome legit?
Home Gnome (homegnome.com) has a 4.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 71% of negative reviews; 61 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Preston is the best!
Preston is extremely reliable and takes pride in his work. He is always prompt, has a good crew and does a wonderful job. Preston is the best.
My property
These guys do a great job. I come home to a lovely lawn. They clean up and even use weed eater. I am happy to recommend them for any service they offer.
Absolute Nonsense
I inquired about getting a backyard mowed for the Summer. This first time, they no-showed and when I emailed them about it, they said they might need to upcharge me if my grass was too long when they arrived. It WOULDN'T BE TOO LONG if they sent someone in time. The second time I tried them again and they had someone call me within 10 mins and said they could get someone to service my yard in 48 hours with a discount. Yay! But after 15 MINUTES on the call, verifying my information and listening to them tell me about their policies, they found my pre-existing account and transferred me. Cue listening to "This call is recorded for quality assurance purposes" every five seconds ON LOOP for five more minutes. I got a second person on the line who then told me they had no one to service my area, I asked for clarification, the call went silent and stayed silent for an additional 3 minutes. I hung up and called back, only to sit on hold for almost 10 minutes. Absolute trash, promising you the moon and stars, but unreliable. Maybe they do good work, maybe they don't. I wouldn't know because their customer service was awful. EDIT: After confirming with me they don't service my area THEY STILL SENT ME A QUOTE. Are you KIDDING ME???
I love the app
I love the app. I did have a hard time getting a quote for my original question, but good things were still done. JD was very nice and did a great job with what he did do
It was fine.
Happy with the service
Michael cleaned the entire pool…
Michael cleaned the entire pool quickly. Gave me an update on my pool and set up another time for cleaning.
Reply from Home Gnome2026-07-13
Kyle, sounds like Michael took good care of you! Keeping you in the loop and getting the next visit scheduled — that's how it should be. Look forward to seeing you again!
Quick response, thorough job
Quick response to the request. Thorough job.
Reply from Home Gnome2026-07-13
Norm, glad we could get to you quickly and handle everything the right way. That's exactly what we aim for. Hope to work with you again!
Thorough job
Awesome job
Awesome job. Thank you
Chris arrived on time and performed all…
Chris arrived on time and performed all work requested. Nice work!
Reply from Home Gnome2026-07-07
Jane, thanks for sharing your experience! We’re pleased to hear Chris arrived as scheduled and completed everything you needed. We’ll be sure to pass along your positive feedback to him!
Ease of use
I really enjoyed the ease of scheduling my lawn care and the speed of which they were able to schedule me. The lawn care was beautiful, very well done, they did edges and everything. Price was what I was expecting. Good price for a job well done.
Reply from Home Gnome2026-07-06
Jenny, glad the scheduling was smooth and the crew got out to you quickly — and it sounds like they did a solid job on the lawn and edges. Thanks for the kind words and the 5 stars!
I bought the green to clean $300…
I bought the green to clean $300 service. The pro only spent 30 minutes cleaning my pool (Tuesday). They never sent any pics or information on what the pro put in my pool. It didn’t work at all and actually made my pool worse. I called them on day four after the cleaning (Saturday) they said they will send pro back out on a Monday and the guy never showed. I asked at that point to give me a full refund. On their website it says “Re-do or refund Tell us within 5 days if anything's off. We'll send your pro back or give you a full refund.” They came back saying since a service was done (even though it was worse and pro never showed for revisit) they would only give $150 back with my pool looking worse. I called another company and they had it clean within 2 days. This company is a joke.
Reply from Home Gnome2026-07-07
Will you please fill out this form https://tinyurl.com/5798uesp, so that we may make contact? I look forward to assisting you and making this right. Hope to hear from you soon!
Did a good job.
I want to warn others about my…
I want to warn others about my experience with Elvis, a pool cleaning technician who was assigned through Home Gnome. After I canceled my service with Home Gnome because he repeatedly arrived late or failed to show up, he came to my house and offered to clean my pool privately. I trusted him and paid him $285, but after that he never came back and stopped responding. I have photos, text messages, and videos documenting what happened. I also believe Home Gnome should take responsibility for the professionals they send to customers. When a customer reports serious issues with a service provider, the company should investigate and take appropriate action to protect other customers. Based on my experience, I feel they failed to do that. I cannot recommend either this technician or the company.
Reply from Home Gnome2026-07-03
Magdalis, thank you for bringing this to our attention. We hear you, and we want you to know that your experience matters to us — genuinely. We understand how unsettling and frustrating your situation has been, and we take concerns like yours very seriously. At Home Gnome, the trust our customers place in us is something we hold to the highest standard, and we are committed to making this right for you. We'd love the opportunity to speak with you personally or chat through email or SMS whichever is more convenient for you to understand the full picture of what you went through, and find a meaningful path forward together. Our account specialist will be with you shortly.
It was easy to use Homegnome
It was easy to use Homegnome. The job was done expertly with without fail.
Easy
Easy, efficient, on time and, service delivery was very good!
They set me up to pay $300 for a “one…
They set me up to pay $300 for a “one time deep cleaning” of my pool and then changed the original quote to do a second “one time deep cleaning.” Then when i notified them of this they ignored me and then claimed that I didn’t complain in time for them to make it right like they promise. So, that’s lying about a quote and then ignoring my notification of this problem and finished by saying that I never notified them. Just some deceitful business practices. It was like I three $300 in the trash.
Satisfied with the first 2 months
Homegnome finds professionals in the area to do the things you want done. They handle it so you don’t have to interact with anyone if you don’t want (which I don’t) so far all my interactions have been through the app. I was surprised that the app includes tipping in addition to the quoted price (this option doesn’t show up until payment time) but was happy it was there as the professionals they found for me did a good job and were worth it