Home Gnome (homegnome.com) has a 4.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 71% of negative reviews; 61 of them were added in the last 12 months. Last updated 2026-08-10.
We were going out of town and didn’t have time to mow our lawn so I searched the internet for help. Home Gnome was extremely helpful and got us setup with a fantastic service. Andre came the next day before we left and we couldn’t be happier with his work. Thanks for help, fast response, and great service!!!
I have a very difficult property to mow and Thomas took his time and got it done very nicely!
This company allows customers to commit fraud by claiming they didn’t receive the services provided. Completed a green to clean on a pool and was paid 29$ because a customer states they didn’t need a deep cleaning. Provided the support with pictures proving the work was completed just for them to state they were unable to get in touch with the customer and that I wouldn’t receive the 250$ I was promised upfront for doing the job.
Will you please fill out the information on this form https://tinyurl.com/3bzmmnjv, so that we may make contact? I look forward to assisting you and making this right. Hope to hear from you soon!
The ease of booking through HomeGnome cannot be overstated. They've made the process of finding help when we need it very convenient.
Good option when our lawn mower was out of commission. Thank you!
That kind of feedback keeps us going, Candia. Glad we've been able to hold up our end every time.
Whew, where do I begin?! I contacted this company more than 2 months in advance of me hosting a graduation party. I requested a deep cleaning/green to clean that included all chemicals, algaecide, vacuumed and walls scrubbed for 300$. A pool company picked it up immediately, which was great, but canceled on the day of service. This happened several times with multiple pros. The company that eventually showed up, did not service the pool because they said that it was a misunderstanding about what was included with the cleaning. When I screenshot the description of service, The pro stated that the chemicals were not included and home gnome was incorrect with the description of the cleaning. This accrued with two different companies. I was left with no service both days. It also took about a week for someone to show up. I also called the home gnome to verify and they stated I was correct with my expectations for the cleaning and they did not understand why I was having difficulty receiving the service I requested. In the meantime, I did a little research and treated the pool myself as well as had an independent consultant that was not associated with home gnome check the chemicals and ph levels while I was waiting for home gnome to complete the deep clean. The independent consultant didn’t have the equipment to complete the full service I needed. By the time a representative associated with home gnome showed up for the cleaning, my pool was no longer green, it was blue and a little cloudy. The professional sent by home gnome “completed” the service and submitted the picture of a somewhat clean pool but it was like that prior to him coming. After the cleaning (that still didn’t supply anything outside of vacuuming the bottom of the pool, I previously had the filter cleaned), I no longer had enough pressure in the pool to keep the water flowing. The professional stated that I needed another pressure gauge and filter. This was concerning because every thing was perfectly fine prior to this service. I contacted home gnome within three days after service and told them what the problem was and they promised to get back with me but did not. After following up with them, they apologized and gave me a 60$ refund from the 300$ service to cover chemicals that I had to purchase. I was enrolled in the weekly service plan but told them that I wanted to put service on hold until they handle the problem with the lack of pressure of the pool. They never sent anyone out to check but I was charged the 38$ weekly fee for a service that was not completed. The professional never showed up. When I contacted home gnome about this, they refunded the 38$ for that service but I am now out of 240$ with a pool that looks worst than it did prior to service. I have given them many opportunities to make it right but that hasn’t happened. I am new to this pool maintenance thing and have a tight budget. I had to make a major financial sacrifice to have the cleaning service and now I feel taken advantage of and out of time to have a clean pool for my child’s graduation party. I am still without circulation, answers, and time with a swamp as a pool.
Hi, thank you for sharing your experience and we are truly and deeply sorry for everything you went through. Multiple cancellations, a service that didn't deliver what was promised, damage to your pool's pressure and circulation, and being charged for services never completed — all while trying to prepare for your child's graduation party on a tight budget is absolutely unacceptable and heartbreaking. You deserved so much better and we take full responsibility. Someone from our team will be reaching out to you directly to make sure every one of your concerns is properly addressed and resolved. You have our word! 🙏
The services provided have been excellent. Service techs are quick and efficient. I highly recommend them.
When there was a discrepancy with the billing after canceling the order, the Representative reviewed the case and found out that I was right. This was done within 10 minutes. My measure customer service is the actions taken when there is an issue. They deserve a 5 star rating for the timeliness and thorough knowledge of the situation,
A 5-star review from Charles — that one means something to us. We know billing discrepancies aren't fun to deal with, and the last thing anyone wants after canceling is a headache on top of it. Glad our rep dug in, found the right answer, and got it resolved fast. That's the kind of work we want people to walk away remembering. Thanks for sharing this, and for giving us the chance to make it right.
Booking was easy, specialists are immaculate.
Cody does outstanding work, efficient, timely, and courteous. He really helped me out of a jam and completely restored my yard. Professional in the highest sense of the word!
Home Gnome makes home ownership a breeze! I come here for all of my exterior service and Home Gnome does the rest. They find the perfect professional to do the job - on time and high quality! You can’t beat it!
At first I was disappointed in the Home Gnome process, as I had a few professionals who did not come on assigned day, no communication, or did not do what I expected. HOWEVER, I was finally assigned a professional who did amazing, showed up when scheduled, and did a great job! Very pleased - it was ean try the original frustration!
Sticking it out after a rough start says a lot, Shannon — thank you for giving us another shot. The no-shows and lack of communication early on weren't acceptable, and we know that. Glad the right person finally came through and made it worth the wait. That's the kind of service you deserved from the beginning.
Home gnome and Carlos are awesome! Always on time and always do a quality job.
Punctuality and quality — that's the goal every single time. Glad Carlos has been delivering on both, Bridget. We'll make sure he knows you said so. Thanks for sticking with us!
It helped me find someone but there weren't many options and still very expensive
Hi, thank you so much for taking the time to leave a review — we truly appreciate your honest feedback! We're glad we were able to help you find someone for the job, but we completely hear you on the limited options and pricing concerns. You deserved more choices and a rate that felt fair for the service provided. Someone from our team will be reaching out to you directly to connect and make sure your feedback is heard and addressed. We truly value you as a customer and hope to have the chance to exceed your expectations next time! 😊
I was so happy to come home to a good looking yard.
Robert, coming home to that is always a good feeling! We love knowing the work paid off. Hope you keep enjoying it — we'll be here whenever you need us again.
Home Gnome has been great for us since last year. We lost our lawn service unexpectedly and needed someone to take over our summer home in a small town which is not easy to do. Home Gnome came through for us with Dave and we couldn't be happier. This is Dave's second season and he was spot on last Wednesday to begin this year.
Fred, Dave is a big part of why we do what we do — really glad he's been a good fit for your summer home. Finding reliable help in a small town isn't always easy, so we know how much it matters to have someone you can count on. Two seasons in and starting right on time — that's exactly the kind of consistency we want for every customer. Thank you for trusting us!
Chad is a Great Young Man who does Really Great Service mowing my lawn and weed whacking. Communication is Awesome and He is Prompt to show up and do the work. When yard needs extra mowing He comes out or if Grass is not very tall to mow I call and we setup a different day or month to Mow it. He shuts gate when he leaves. Price is Good & Good Company. I am Pleased
This is great feedback, thank you! Chad does solid work and it sounds like you two have a good system going with the scheduling. That kind of communication makes everything easier. We're happy to keep your lawn looking good - thanks for being such a great customer!
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