Home Gnome (homegnome.com) has a 4.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 71% of negative reviews; 61 of them were added in the last 12 months. Last updated 2026-08-10.
They sent out a Lawn Service that destroyed my yard
They sent out a Lawn Service they knew nothing about. An XLG Mexican woman on a huge ride on mower did 360 circles in my yard. My yard is to small for such a large piece of machinery. She was on her cell phone the entire time. I attempted to stop them and I did video the entire destruction of my yard. Gnome support apologized and said they would never send them and put in a claim. The claim came back as $35. Which was no wear close to the damage and what I need to pay to get my yard fixed. I allowed them to sent another team but they showed up at 7 am which is against my HOA. So I canceled and they still sent a different team 2 weeks later and I told them I canceled the service with Gnome over 2 weeks ago. They left and I was still charged. I attempted to contact support but they just give me a run around
Reply from Home Gnome2026-02-19
We’re truly sorry to hear about your experience. We understand how upsetting it must be to see damage to your yard, feel unheard regarding the claim amount, and continue to have crews arrive after you had already canceled. That is not the level of service or follow-through we strive to provide.
We also understand your frustration concerning the early arrival and the additional charges following your cancellation.
Please know that your review has already been escalated and addressed by our specialized team. If you need any further assistance or would like to discuss this matter in more detail, we encourage you to reach out to the email directly. You may locate and respond to the email sent by our specialized team on Sep 03, 2025, with the subject title, Property Damage at 6721 Monarch Park Drive, Apollo Beach, FL 33572.
My experience with Home Gnome has been genuinely refreshing. Booking a lawn-care service through their app was quick and effortless and the crew made my yard look significantly better within days. The transparent pricing and dependable scheduling let me reclaim my weekends without worrying about yard upkeep.
Reply from Home Gnome2025-11-11
Sounds like everything went smoothly! The app booking system makes things pretty straightforward, and it's always good when the crew can get your yard looking sharp without you having to think about it. Enjoy those free weekends!
On time sevice and consideration of the property. Great communication and customer service
Reply from Home Gnome2025-11-13
Appreciate the kind words! Staying on schedule and taking care of your property is just how we like to do business. The communication piece is huge for us - nobody likes being left in the dark about when we're showing up or what we're doing. Thanks for taking the time to leave this review!
Jeff from Salim lawn maintenance did a great, attention to detail, and fast mowing job yesterday. He maintains his professional distance, and follows through on his word to complete the job.
Reply from Home Gnome2025-11-13
Jeff will be glad to hear this - he takes real pride in getting the details right and staying on schedule. Appreciate you taking the time to let us know how it went!
I requested the backyard mowed. It appears to be weeded not mowed.
Reply from Home Gnome2025-11-13
This review has me scratching my head a bit - you mentioned wanting the lawn mowed but said it looks like we did weeding instead. Either way, glad you gave us 4 stars! If there was any mix-up with what got done, just let us know and we'll make sure to get it sorted out next time.
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Ginger Lee · 1 review · Experienced 2025-09-25 ·
★★★★★
Amazing experience with Home Gnome!
I've been really enjoying my experience with Home Gnome! I love how easy it is to schedule and manage services, all from my phone. Super convenient and saves a lot of time!
Reply from Home Gnome2025-11-13
Having everything right on your phone definitely makes life easier! Thanks for taking the time to leave such a nice review - it really helps us out. Glad we could save you some time in your day!
Great service. Shows up when scheduled with a crew that gets the job done in a jiffy.
Reply from Home Gnome2025-11-13
Nothing beats having a reliable crew that shows up on time and gets right to work. Thanks for taking the time to leave this review!
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Kevin Javier · 1 review · Experienced 2025-09-27 ·
★★★★★
Only using this service from now on
Only using this service from now on, they were very professional
Reply from Home Gnome2025-11-13
Appreciate you saying that! Professionalism is important to us, so it's good to know that came through. Thanks for choosing our service and for the review!
Home Gnome's pool care has been terrific. The pro comes on time every week, checks the chemicals, and cleans the pool. No muss, no fuss. The water looks clean and great afterward. Finally found someone reliable! Thank you!
Reply from Home Gnome2025-11-13
Having reliable pool care makes all the difference - glad we could be that for you! Our team takes pride in showing up consistently and keeping your water crystal clear. Thanks for trusting Home Gnome with your pool service!
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AD · 2 reviews · Experienced 2025-09-06 ·
★★★★★
Great Experience and Great Service
Reply from Home Gnome2025-11-13
Thanks for the 5 stars! Really glad everything went well and you had a good experience with us. We'll keep doing our best to take care of you.
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Aleah · 1 review · Experienced 2025-08-31 ·
★★★★★
Home Gnome sent out a great Pro to take…
Home Gnome sent out a great Pro to take care of my lawn for me! I don't have to worry about keeping up with it myself which is a huge relief.
Reply from Home Gnome2025-11-13
So nice when we can take that stress off your plate! Having one less thing to worry about makes such a difference. We'll keep taking good care of it for you.
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Kristen · 2 reviews · Experienced 2025-09-01 ·
★★★★★
Perfect every time. Great experience.
Reliable, affordable service. Perfect every time.
Reply from Home Gnome2025-11-13
That's what we aim for - glad it's working out for you! Consistency is everything in this business, and it sounds like we're hitting the mark. Thanks for taking the time to leave this review.
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Matt · 1 review · Experienced 2025-09-01 ·
★★★★★
Signup and forget about your lawn care needs
Easy signup process with experienced pros. Appreciate that it also has an app to manage the whole process.
Reply from Home Gnome2025-11-13
Thanks for the review! The signup process can be such a pain with some companies, so glad ours was straightforward. And yeah, having everything in the app definitely beats playing phone tag - you can just check the status whenever you want. Really appreciate you taking the time to share this!
Home Gnome Lawn Care in an App?? This is GREAT! lol
I had a great experience with Home Gnome’s lawn fertilizer and weed control service. The technician arrived the day the app said he would, and though I'm not usually home when they are here to do the work, this time I was and was glad I got to go out and talk to him. He took the time to walk me around the yard, pointed out the different types of weeds, and explained the steps he’d take to eliminate them. What stood out even more was the helpful advice he gave on what I could do to maintain the lawn myself between visits. He even suggested the type of topsoil that pairs best with their fertilizer, which was knowledge I didn’t have before. Just a few simple tips made me realize how easy it can be to keep my yard looking its best. I've already recommended Home Gnome to all of my family, because it just saves so much time.
Reply from Home Gnome2025-11-13
Sounds like you caught us at the perfect time to chat with one of our techs! We don't always get the chance to walk customers around and explain everything, so I'm glad that worked out. The topsoil tip is a good one - those little details can make a big difference. Thanks for spreading the word to your family, and we'll keep making sure those app notifications stay accurate so you know when to expect us.
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Angie E. · 2 reviews · Experienced 2025-09-12 ·
★★★★★
Saved My Event with Next-Day Service
I was having an event at my house and needed a yard care service and my regular yard crew wasn't able to make it. I booked with HomeGnone and they were able to send someone out the next day, and they did a fantastic job. Saved me in pinch. Would recommend!
Reply from Home Gnome2025-11-13
That's a relief when backup plans actually work out! Nothing worse than scrambling before hosting people. Thanks for taking a chance on us when your usual crew couldn't make it - we know it's not always easy trusting someone new with your yard. Hope your event went well!
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Adrian N. · 5 reviews · Experienced 2025-09-27 ·
★★★★★
Danny was super responsive
Danny was super responsive, getting in touch with me in just a few minutes after I sent in my request to have some new light fixtures installed.
He did a fantastic job with the lighting fixtures, and he was able to fix my attempt to do the job initially like it never happened!! Since we just moved into a new house, we're definitely going to have Danny handle all our handyman needs from now on. Thank you Danny!!!
Reply from Home Gnome2025-11-13
Danny here - really glad I could fix up that lighting situation for you! It's always satisfying to get those fixtures looking right, especially after a DIY attempt goes sideways (happens to the best of us). Thanks for giving me a shot with your new place, and I'm here whenever you need help with other projects around the house. Welcome to the neighborhood!
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Rajat Wali · 1 review · Experienced 2025-09-27 ·
★★★★★
Satisfaction Guaranteed!
Satisfaction Guaranteed!
With young kids and lots of tasks to juggle, it was super important for me to find the right service to help take care of my outdoor home needs. I was pleasantly surprised to see how easy and effortless it was to order a service on my phone. The person who came out was super professional, courteous and did an amazing job! Highly recommend to anyone looking to get your time back on weekends!
Reply from Home Gnome2025-11-13
Makes me smile hearing we could give you back some weekend time! With little ones running around, every hour counts. Really happy the whole thing worked smoothly from booking to finish - that's exactly how it should go. Hope you got to actually relax a bit instead of tackling yard work!
