Honkai

Thank you very much for your support and for taking the time to share your feedback! We’re really glad to hear that both items arrived in perfect condition and that you’re satisfied with the product quality. Regarding the waiting time, we sincerely appreciate your patience. As both items in your order were pre-order products, they can only be shipped once they arrive from the manufacturer, which may sometimes result in longer waiting periods than expected. We truly understand this can be inconvenient and are continuously working with our suppliers to improve pre-order timing and updates. Thank you again for your understanding and support—we hope to serve you again in the future!

Hi there, Thank you so much for your detailed feedback and for your trust in our store! We truly appreciate your patience throughout the entire process. We’re glad to hear that you’re satisfied with the quality of the items. Regarding the delivery time, some of the products in your order were pre-order items, which means their arrival depends on the manufacturer’s production and release schedule. To ensure you wouldn’t have to wait too long to receive anything, we arranged partial shipments so that available items could reach you earlier. As for the remaining item (15cm Q Version Plushie – Phainon), it only recently arrived at our warehouse, and we arranged shipment immediately upon arrival to avoid any delay. We truly appreciate your understanding and patience, and we’re always working to improve both our product availability and delivery experience. Thank you again for your support — it means a lot to us!

Hi there, Thank you so much for your thoughtful review and feedback! We truly appreciate your understanding. Regarding your 2026 Lightyear Chronicle Weekly Planner, as this was a pre-order item, the shipping schedule is determined by the manufacturer’s production and logistics. Unfortunately, this is something we don't have direct control over. The manufacturer processes orders in batches based on the pre-order timeline, and your order was part of the batch that arrived at our warehouse in February 2026. As soon as it arrived, we immediately arranged for shipment to prevent any delays. In the meantime, we’re glad to hear that the recipient is happy with the planner! Your feedback is extremely valuable to us and the manufacturer, and we will take it into account to improve our future planning and delivery schedules. Thank you again for your patience, support, and understanding!