Hooray Heroes

Hi there, Thank you for your review. I am truly sorry to hear about this. Upon checking your tracking I noticed the package was sent back on November 13th due to an insufficient address. I've now sent you an email to try and resolve this for you as quickly as possible. I'll do everything in my power to get the book to you and your loved ones. I'll be on the lookout for your reply. Kind regards, Billie from Hooray Heroes

您好， 感谢您的评价。 非常抱歉听到这本书没有及时送到您手中。查看我们的系统，我看到它是在19号从我们的印刷厂发出的，本来有足够的时间送到您那里，但不幸的是，这个假期季节物流出现了积压，没能赶在圣诞节前送达。我真的很抱歉。 目前，我已经通过邮件与您联系并提供了解决方案，希望能尽可能弥补这一情况。 根据物流追踪，您的书似乎是在26号送达的，我真诚地希望Gigi尽管稍有延迟但仍然喜欢这本书。 此致问候， Hooray Heroes的Billie

Hi John， 感谢您的评价。 非常抱歉听到这个消息。查看您的订单详情，我看到包裹已经完成生产，从16号起就在等待取件。我不知道为什么FedEx要一周后才来取件，但一定会联系他们解决这个问题。您的书本来应该能在圣诞节前送达：从我们这边来说，是按时印刷和发货的！ 我现在已经回复了您的邮件，并尽力提供解决方案来改善这次糟糕的体验。 如果您需要任何进一步的帮助或更新，请随时联系我。我致力于尽快解决这个问题，感谢您的耐心。 再次为延误和不便致以诚挚的歉意。 此致问候， Hooray Heroes的Billie

Hi Sydney, Thank you for your feedback. I am genuinely sorry for this situation. We understand that the book needs to be absolutely perfect and it is not in our company's nature to send out damaged or defective products that do not fulfill your every wish. This is why I've already reached out to you via email and offered a solution. Please let me know if it works for you. I'll be on the lookout for your reply. Kind regards, Billie from Hooray Heroes

Hi Kim, Thank you for your feedback. I am so sorry to hear this. After reviewing our system, I can confirm that your book was shipped on the 19th via FedEx. Based on their standard delivery times, it should have arrived by Tuesday at the latest. Unfortunately, it appears there has been an unexpected delay during transit, which is outside of our control. We will be contacting FedEx directly to investigate what happened. By all means your book was supposed to arrive by Christmas: from our side, it was printed and shipped out on time! I understand how frustrating this must be and how important the gift is. We truly hate to disappoint our customers like this and we really wish there was more we could do. I can see, we've already issued a shipping refund and there is still a chance for the book to reach you today. I truly hope it does, so that little Cassius can have a very magical Christmas! We sincerely appreciate your patience and understanding. I hope you’ll consider giving us another opportunity to provide you with a better experience in the future. Kind regards, Billie from Hooray Heroes

Hi Haley， 感谢您的联系。 我已在系统中查看了您的订单，确认它安排在周二送达，正好赶上圣诞节。 由于包裹现在由USPS负责运输，最准确的物流信息会直接显示在他们的系统中。您可以通过输入运单号在此处查看更新后的配送状态：https://tools.usps.com/go/TrackConfirmAction_input 对于由此引起的担忧我深表歉意，真诚希望您的母亲喜欢她的特别版书籍。 此致问候， Hooray Heroes的Olivia

Hi Dan, Thank you for your review and feedback. I am sorry to see the currently expected delivery is December 27th. Please note that the date displayed on the USPS website is not final and can change based on updates, especially on workdays. Your package was shipped on the 16th which gave it more than enough time to reach you and so far, it is still expected to arrive in time for Christmas. In case any delays occur, please don't hesitate to reach out to us via email ([email protected]) and we'll help you resolve the situation to the best of our ability! Kind regards, Billie from Hooray Heroes