Hooray Heroes

Hi there, Thank you for your feedback. I can see the package information has been passed to UPS on Saturday. Please give them at least 1 business day to start showing updates on this link: www.ups.com/track?tracknum=92419999920412573040634415&loc=en_US&requester=ST/trackdetails. If there's nothing new by Wednesday, feel free to reach out to us via email here: [email protected]. Based on when you placed your order and the shipping option selected, your book has until January 9th to reach you. Wishing you a lovely day and happy holidays! Kind regards, Billie from Hooray Heroes

Hi Danielle, Thank you for reaching out. I’m sorry to hear your order hasn’t arrived yet. I’ve just sent you an email with more information about your order status and the proposed solution. If you have any other questions or need further assistance, I’m here to help. Kind regards, Olivia from Hooray Heroes

Hi Nicholas, Thank you for reaching out. I’m sorry to hear the book didn’t turn out as you expected. I want to assure you that we never make changes to a customer’s personalisations unless they contact us within the 24-hour window after placing the order. To look into this further, please send us a few photos of the issue to our email address: [email protected]. Once we have the images, we’ll be able to investigate and assist you right away. Kind regards, Olivia from Hooray Heroes

Hi Brandon, Thank you for reaching out, and I’m sorry for the frustration you’ve experienced. We’re currently in the middle of the holiday season, and the very high volume of inquiries means our response time is a bit slower than usual. I’ve checked your order in our system, and it is still scheduled to arrive in time for Christmas. I’ve also replied to your email with more detailed information regarding your order status. If you have any further questions, we’re here to help and will do our best to assist you as quickly as possible. Kind regards, Olivia from Hooray Heroes

Hi Carina， 感谢您的联系。我们已立即回复了您的邮件，并且在没有收到回复时也发送了跟进消息。我们的邮件可能进入了您的垃圾邮件或推广文件夹。我现在也已向您的另一个邮箱地址回复了更多信息。 一旦收到您的回复，我们非常乐意尽快为您解决这个问题。 此致问候， Hooray Heroes的Olivia

Hi there, Thank you for your feedback. Looking at our system, I can see you placed your order on the night of December 11th with the shipping option FedEx Standard - Delivery in 7 business days. This timeline excludes weekends and holidays which means your package is expected to reach you on Monday the 22nd. At the moment your book is finishing production and is expected to ship today or tomorrow. Once it does, you'l receive a tracking number to your email. So far everything is going according to plan and the package should reach you as promised! If you ever need anything else or have further questions, please feel free to reach out to us via email at [email protected]. Wishing you a lovely day! Kind regards, Billie from Hooray Heroes

Hi Jayme, Thank you for your feedback. I just checked your order in our system and am happy to let you know that your book already finished production and is waiting to get picked up by FedEx. You can track it here: www.fedex.com/fedextrack/?trknbr=396840471850&trkqual=2461027000~396840471850~FX. It's expected to definitely reach you in time for Christmas and I sincerely hope that Gram and all three grandkids will love it! If you ever have any questions about your order, feel free to reach out to us via email at [email protected]. Wishing you a lovely day! Kind regards, Billie from Hooray Heroes

Hi Erika, 感谢您的评价！ 听到这个消息我深感抱歉。为了尽快解决问题，我现已通过邮件向您发送了建议的解决方案。 我会尽一切努力帮助您，确保您在圣诞节前收到完好无损的书！ 此致， Hooray Heroes的Billie