Hooray Heroes

Hi Keisha, Thank you for reaching out. I checked your order, and I can see your book was already produced and shipped on December 4th. I’ve just sent you an email with more information, along with your tracking number. You should receive an order confirmation as soon as an order is placed, and another email with tracking details once it ships. I’m sorry to hear these didn’t reach your inbox. They may have landed in your spam or promotions folder. If you need any further help, feel free to reach out — we’re here for you. Kind regards, Olivia from Hooray Heroes

Hi Jammie, Thank you for reaching out. I’m sorry to hear you experienced difficulties while placing your order — that’s certainly not the experience we want for our returning customers. We do offer a wide variety of books for one child, which you can explore here: https://hoorayheroes.com/personalized-products/one-kiddo-books We also have several books featuring a child and one parent. You can find books for one kid and mom here: https://hoorayheroes.com/personalized-products/books-for-mom, and for one kid and dad here: https://hoorayheroes.com/personalized-products/books-for-dad. If you ever run into issues during checkout, such as address problems or pricing concerns, our Customer Care team is always here to help. Please feel free to reach out to us anytime at [email protected], and we will gladly assist you with selecting the right product or resolving any technical issues. Thank you for your feedback, and we hope your next experience with us will be much smoother. Kind regards, Olivia from Hooray Heroes

Hi Lorie, Thank you for your review. We completely understand your disappointment and are truly sorry. Our print house just emailed us today, letting us know that they're experiencing unexpected delays due to high volume of orders this holiday season. To make things right, I've already reached out to you via e-mail and offered a solution. I'll be on the lookout for your reply. Kind regards, Billie from Hooray Heroes

Hi Amy, Thank you for your review. I checked your order, and I can see it was placed on December 4th with the delivery method UPS Mail Innovations & USPS – Delivery in 18 business days. Your book is currently in the final stage of production and will be shipped today. As soon as it’s on its way, you’ll receive an email with your tracking number. The email you received from Trustpilot was sent automatically to rate your ordering experience, not the product itself. We hope this special book brings lots of joy this Christmas. Kind regards, Olivia from Hooray Heroes

Hi Gael, Thank you for your feedback. I’ve checked your order and can confirm that you selected the FedEx Air – Delivery in 5 business days shipping method. Please note that weekends and holidays are not included in business-day calculations. Since your order was placed on December 3, it is scheduled to arrive by December 10. If your package does not reach you by then, please feel free to contact us at [email protected], and we’ll be more than happy to find a suitable solution together. Kind regards, Olivia from Hooray Heroes