Horizon Fitness（horizonfitness.com）在 OK.one 的综合评分为 2.4 分（满分 5 分），基于本站收录的 68 条用户评价，属于运动的分类，口碑较差。56% 的评价为 1 星，差评比例偏高；商家回复了 69% 的差评。数据最后更新于 2026-08-10。
送货时没有电话通知 甚至不按门铃 包裹刚刚留在车道上。
Hi Gary, We're sorry to hear your delivery was handled that way — you should always be notified when your equipment arrives. We appreciate you bringing this to our attention and will share this feedback with the carrier. If you need anything further, our support team is here to help. – The BowFlex Team
老实说绝对可怕。没有沟通，已经过去两周了，我仍然没有真正拿到产品。节省您的钱并从亚马逊等其他零售商处购买，这些零售商都提供相同的产品并提供相同的设置服务。客户服务也很糟糕。我的产品已在城市存放 4 天，没有任何操作、电话、安排或交付产品。
Hi there, We're really sorry to hear about the delays and lack of communication — that’s not the experience we want for our customers. We understand how frustrating it is to wait with no updates, especially when the product has already reached your city. Please reach out to our support team so we can look into the status of your delivery and help get this resolved as quickly as possible. – The BowFlex Team
跑步机完全符合我的需求！恰到好处的装饰，没有花哨的屏幕。运行质量很好。
Hi Nick, We’re thrilled to hear that your treadmill perfectly fits your training needs and delivers the quality run you were looking for! Thank you for choosing Horizon — we appreciate your feedback and wish you continued success in your marathon training. – The BowFlex Team
我很惊讶没有任何折扣或免费赠品优惠，例如垫子，安装费的更大折扣
Hi Les, Thank you for sharing your feedback. We appreciate your honesty and understand how additional discounts or bundled offers can make a purchase feel even more rewarding. While promotions can vary throughout the year, we’ll be sure to share your comments with our team for future consideration. – The BowFlex Team
友好、信息丰富的代表。
Hi Vanna, We’re so glad to hear that our representative provided a friendly and informative experience! Thank you for taking the time to share your feedback — we truly appreciate it. – The BowFlex Team
产品发货很快。 我支付了同一个房间和白手套服务的费用。 这台 Horizon 7AT 是上周周一订购的，昨天、周二下午 5 点左右它就在我家里进行了安装和工作。 托运人比预计到达时间晚了大约 40 分钟，但在到达前 20 分钟给我打电话。 他们很专业，并且非常清楚地知道自己在做什么。 设置完成后，他们与我一起检查了基本功能，并确保它正是我想要的地方。 今天早上我和我的妻子都做了锻炼。 机器运转平稳，平台舒适，扬声器很棒，控制简单。 这不是我的热门日，但我必须尝试一些。 速度非常快而且反应灵敏。 在短短几秒钟内，我就达到了平均冲刺速度，然后在我放慢速度后又快速回到 6 英里/小时。 斜坡很平稳。 机器也很安静。 我已经爱上这台机器了！
Hi John, We’re thrilled to hear how smoothly your delivery and setup went, and that you’re already enjoying your Horizon 7.0AT! It’s great to know the delivery team provided a professional experience and that the treadmill is performing just as you hoped. Wishing you and your wife many great workouts ahead! – The BowFlex Team
整洁、干净、做得好
Hi Herman, We’re happy to hear that your experience was neat, clean, and well done! Thank you for taking the time to share your feedback — we appreciate it and hope you enjoy your Horizon equipment. – The BowFlex Team
很好，但我不得不寻找 200 美元的折扣。我差点就买了，却没有收到。
Thank you, JD! We’re glad your overall experience went smoothly, though we regret that the discount wasn’t easier to locate during checkout. We appreciate your feedback — it helps us improve our online experience and promotional visibility for future customers. Enjoy your new Horizon equipment! — The Horizon Fitness Team
Hi James, We’re sorry for the lack of communication regarding your shipping timeline. We understand how important it is to stay informed about delivery updates. We’re reviewing this to ensure clearer communication moving forward and would be happy to confirm your shipment details — please reach out to [email protected] so we can assist right away. — The Horizon Fitness Team
不要从这家公司购买。我购买了一台跑步机，并额外支付了包括组装在内的“白手套”送货服务。它在两周内到达了我的城市，但随后又在仓库里呆了两周，直到他们的运输公司最终安排交货。他们在真正出现之前取消了两次——只是告诉我盒子里没有组装跑步机的硬件。 我多次打电话给该公司以获取丢失的零件。每次，我都被告知订单已经下达，但他们永远无法提供跟踪号码——只是一再保证“等待”。几个星期过去了，什么也没发生。 我很沮丧，要求退款。我又打了一遍又一遍的电话，还是没有解决。他们的客户服务反应迟钝、无助且不诚实。 这是一家阴暗的公司，我强烈建议任何人不要向他们订购。省去自己的麻烦，到别处去购物吧。
Hi Nyssa, We’re very sorry to hear about your experience and the repeated frustration you encountered with delivery and assembly. This is not the level of service we aim to provide, and we understand how disappointing these delays must have been. Our team is reviewing your case to ensure the missing hardware and refund request are properly resolved. Please contact [email protected] so we can confirm your details and make sure the matter is handled promptly. — The Horizon Fitness Team
郑重声明，此评论仅基于我迄今为止从 Horizon Fitness 收到的客户服务。 跑步机本身似乎是一个坚固的设备，但我只使用过几次，所以我无法全面评价这方面。 然而，我可以说，人们对我的问题完全缺乏关注和回应。 我在周二早上（10/28）收到一条来自送货公司的短信，要求我确认周三（10/29）中午到下午 4 点之间的送货时间。 我这次确认了并收到了确认短信以及后续电子邮件。 一个小时后，我收到了快递公司的短信，说我的跑步机已经发货了，将于当天（周二）送达。 我打电话给他们的客户服务，他们确认当天下午 2 点到 4 点会送达。 幸运的是我能够去那里。 中午 12:30 我收到一条短信，说我的跑步机已送达。 奇怪的是，我被告知我必须签字。 事实证明，他们把跑步机留在我车道的底部就离开了。 没有签名，没有通知。 最重要的是，盒子严重受损。 我不得不把这个 275 磅的箱子从那里拖起来。 我向托运人和 Horizon 发送了一封电子邮件。 航运公司（EFW）次日做出回应。 地平线健身没有。 我周五给他们发了一封后续电子邮件，仍然没有回复。 我担心的是，如果他们就是这样处理这个问题的，那么当我的设备出现问题时会发生什么？ 我支付了 5 年保修延期费用，我担心如果我遇到问题，他们不会为我提供支持。
Hi Terrence, We’re truly sorry for the frustration and inconvenience you experienced with your treadmill delivery and the lack of follow-up communication. This is not the level of service we aim to provide, and we completely understand your concern. Please reach out to [email protected] so we can review your delivery details and ensure proper documentation and follow-up. — The Horizon Fitness Team
芭芭拉是一位优秀的客户服务代理；非常专业和知识渊博。购买和交付选项得到了精确的解释，使选择变得容易。
Thank you, Don! We’re thrilled to hear that Barbara provided such professional and knowledgeable service. We’ll be sure to share your kind words with her and the team. We appreciate your feedback and hope you enjoy your new Horizon equipment! — The Horizon Fitness Team
还没有训练我的跑步机……我接受了我女儿的推荐……
Hi Avis, We’re glad to hear your daughter recommended Horizon Fitness — we love when fitness inspiration runs in the family! We hope you enjoy your new treadmill once you’ve had a chance to try it out. Thank you for choosing Horizon! — The Horizon Fitness Team
除了优惠券之外，非常容易使用。 有很多，但你不知道哪一个有效。
Hi T., Thank you for sharing your feedback! We’re happy to hear your overall experience was easy, and we appreciate you letting us know about the confusion with coupons. We’re always looking for ways to make the checkout process clearer and simpler, and your input helps us do just that. — The Horizon Fitness Team
从订购到发货都很容易，当我打电话询问跟踪信息时，那个人非常乐于助人。
Hi Herman, We’re so glad to hear everything went smoothly from ordering to delivery, and that our team was able to assist you with tracking information! Thank you for taking the time to share your experience — we appreciate you choosing Horizon Fitness. — The Horizon Fitness Team
订购了一辆健身车。错误地发送了举重凳。一周前打电话，被告知 24 小时内会收到电子邮件。还是什么都没有。也发了邮件没有回复。非常令人沮丧的经历。
Hi Cameron, We’re very sorry to hear about the mix-up with your order and the delay in getting a response — that’s not the experience we want for our customers. We’d like to make this right as quickly as possible. Please reach out to us at [email protected] or call 888-878-9011 with your order number so our team can review the case and arrange the correct item shipment. Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve it. — The Horizon Fitness Team
销售代理阿德里安非常有礼貌，乐于助人。他也非常耐心地回答我所有的问题和疑虑。他的知识和专业精神给我留下了深刻的印象，并感谢他帮助我完成购买。
Hi PL, We’re delighted to hear that Adrian provided such a helpful and professional experience! We’ll be sure to share your kind words with him and the rest of our team. Thank you for choosing Horizon Fitness — we appreciate your trust and hope you enjoy your new equipment! — The Horizon Fitness Team
“用户友好”仅适用于我最初订购的网站。 然而，交付却很糟糕！ 我还没有收到我的跑步机，Horizon 使用的 EFW Shipment 公司非常糟糕。 他们丢失了我的跑步机 - 声称它已交付到某个地方，但从未交付给我。我一整天都在家——没有打电话，也没有送货！ 此时Horizon还欠我一台跑步机！ 客户服务非常差。
Hi Freda We’re very sorry to hear about your delivery experience and understand how frustrating it must be not to have received your treadmill as expected. This is absolutely not the level of service we aim to provide. Please reach out to [email protected] with your order reference so we can confirm next steps and get this resolved quickly. — The Horizon Fitness Team
上面写着是我自己送达并签字的，但是没有送达，而且我也不在家签字。给快递公司打电话，他们也没有任何线索，说要等24小时才有更新。送货服务很糟糕
Hi Ryan, We’re very sorry to hear about your delivery experience — that’s absolutely not the level of service we expect from our carriers. We understand how concerning it is when a package shows as delivered but hasn’t arrived. Please contact our team at [email protected] or call (888) 878-9011 with your order reference number (300232397) so we can investigate this further and work with the carrier to resolve it as quickly as possible. — The Horizon Fitness Team
Horizon 能够快速解决我在订购过程中遇到的问题。非常感谢 Christine Mantilla 和 John H 的快速响应并解决了问题。
Hi Zaffy, Thank you for taking the time to share your experience! We’re so glad to hear that Christine and John were able to quickly assist and get your order back on track. We’ll be sure to pass along your kind words to them — they’ll appreciate the recognition. We’re grateful for your support and thrilled to have you as part of the Horizon Fitness community! — The Horizon Fitness Team
共 68 条符合条件的评价