Thank you for taking the time to share your feedback. We're sincerely sorry to hear about your experience. We understand how frustrating it is to purchase a new treadmill that doesn't work from the start and then encounter delays in obtaining service.
This is not the level of quality or support we strive to provide. Your feedback regarding the product, warranty service, and overall customer experience has been shared with the appropriate teams for review as we continue working to improve our service processes.
Thank you for bringing these concerns to our attention.
Best regards,
Horizon Fitness Customer Experience Team
Thank you for bringing this to our attention. We sincerely apologize that your treadmill arrived with damaged parts and that you have not received the timely support you expected. We understand how disappointing and frustrating this experience must have been.
Providing responsive customer service and delivering products in excellent condition are priorities for us, and we regret that we fell short in your case. Your feedback has been shared with the appropriate teams so we can review both the delivery issue and the delay in communication to help improve our processes moving forward.
Thank you for taking the time to share your experience.
Best regards,
Horizon Fitness Customer Experience Team
Thank you for sharing your feedback. We sincerely regret the frustration you've experienced throughout this process. Receiving a product in damaged condition and then encountering delays and inconsistent communication is not the experience we want for our customers.
We understand your concerns regarding the damaged unit remaining at your home and the confusion surrounding its removal. We also recognize the frustration caused by the lack of timely follow-up after commitments were made to provide updates.
Our team is actively reviewing your case to ensure the remaining issues are resolved as quickly as possible, including coordinating the removal of the damaged treadmill. We appreciate your patience while we work to bring this matter to a conclusion and are committed to improving both our communication and the overall customer experience.
Thank you for taking the time to share your experience.
The Horizon Fitness Team
Thank you for your review, John.
We're sorry to hear about your experience and understand your concerns regarding the behavior of your treadmill and the difficulty you encountered reaching technical support. We recognize how important both product reliability and timely assistance are, especially when safety is a concern.
Your feedback regarding your product experience and our support process has been shared with the appropriate teams as we continue working to improve the customer experience.
Thank you for taking the time to share your concerns.
Best regards,
Horizon Fitness Customer Experience Team
M
Midia Robilayan澳大利亚 · 写过 9 条评价 · 体验于 2025-11-28 ·
★★★★★
地平线令人失望
我从其母公司 Johnson Fitness 购买了 Horizon Fitness 产品。
Horizon Paragon X 跑步机是一款不可靠且制造质量较差的跑步机。 Horizon 7.0IC 自行车是一款制作不良的室内旋转自行车，由低质量零件制成。
一般来说，Horizon 健身房和有氧运动设备质量较低，应避免使用。 Horizon 通过其母公司 Johnson Health Tech Australia 提供的客户服务质量极低。
澳大利亚约翰逊健康科技公司（Johnson Health Tech Australia），或者正如其网站上所说的约翰逊健身公司（Johnson Fitness），不愿意遵守其广告中的产品标准和内含物。
Horizon Paragon X 跑步机具有：
1、本机存在多项缺陷（如下所列）；
2. 质量控制低，用户体验设计差。按原样设置控件很难进行间隔等操作；
3. Air系统不与任何东西集成，并且完全没有标签，没有指导说明，所以你无法知道你应该在什么上运行。
不要陷入这种营销噱头。购买不同的跑步机。
Paragon X 出厂时通常存在多种缺陷，经多项评论证实：
1. 当你试图改变速度或倾斜度时，每次你的手擦过心脏传感器时都会受到电击
2. 控制按钮无响应，仅在特定位置按下时才起作用
3. 零件加工不良且工厂没有质量控制。其中一根桅杆上的一个孔的尺寸不同，无法固定螺栓
4. 平板电脑/手机托盘的一个孔加工不良，不合适
Horizon 7.0IC 室内自行车的构造也很差，并且未随广告中的所有部件一起交付：
1. 框架上用于固定饮料架的孔对于螺栓而言太小，进一步表明加工质量较差
2. 踏板的臂曲柄螺栓都有特意的螺纹孔，因此您无法更换质量更好的螺栓
3. 尽管广告上标明包含 3 磅重物，但该公司从网页上删除了它们并拒绝发送，尽管屏幕截图（附后）显示了它们
总体而言，制造质量差、售后支持差、商业行为不诚实。
花了 2 个月的时间才得到客户支持对产品问题的答复。然后他们不相信问题存在，所以派出技术人员进行复查。然后他们慢慢寄出替换零件，总共修复了4个月。
对于那些关心客户服务、自身安全和高品质产品的人来说，Horizon Fitness 是一家值得避开的公司。
Horizon Fitness 回复2026-05-19
Thank you for your feedback, Midia. We’re very sorry to hear about the experience you’ve had with your equipment and the level of support you received.
We understand how frustrating and disappointing it must have been to encounter multiple product issues, delays in communication, and concerns regarding replacement parts and advertised inclusions.
Your comments regarding product quality, assembly concerns, customer service responsiveness, and the overall repair process are taken seriously. This is not the experience we want for our customers, and we appreciate you taking the time to provide such detailed feedback.
We would like the opportunity to review your concerns further and ensure they are properly escalated with our team at Horizon Fitness.
Best,
Team Horizon
Hi Tom,
Thank you for your feedback! We’re glad to hear the ordering process was easy and convenient.
We appreciate you choosing BowFlex and hope you enjoy your purchase!
Best regards,
BowFlex Team
Hello Jervy,
Thank you for contacting Johnson Health Tech. We appreciate your business, and would love to help.
To best support your help request, I will need to transfer this ticket to the appropriate support team that will be able to assist. Please know that in doing so, your ticket number 2251304 will be changed to a new number once submitted. Please be on the look out for a new email with that new ticket number. In the meantime, we will close this ticket on your behalf. The notified support team will be ready to assist you shortly thereafter. Thank you for your patience and understanding!
Please note, if you sent in any attachments in your original email, please be prepared to resend those to the new email you will receive.
Warm regards.
Ryan
Hello thomas,
Thank you for contacting Johnson Health Tech. We appreciate your business, and would love to help.
To best support your help request, I will need to transfer this ticket to the appropriate support team that will be able to assist. Please know that in doing so, your ticket number 2251052 will be changed to a new number once submitted. Please be on the look out for a new email with that new ticket number. In the meantime, we will close this ticket on your behalf. The notified support team will be ready to assist you shortly thereafter. Thank you for your patience and understanding!
Please note, if you sent in any attachments in your original email, please be prepared to resend those to the new email you will receive.
Warm regards.
Ryan
I'm so sorry to hear you ran into difficulty! We don't have any kind of timeline for when repairs are needed, so there's no way to tell when something might go wrong. We get warranty repairs on a tiny percentage of our machines, so most of them keep working for a while - Bowflex Team
I'm so sorry to hear you had difficulty! We are experiencing an exceptionally high ticket volume that was unexpected, so we have fallen behind a bit. I'm sorry that impacted you - Bowflex Team
Hi, JP. I'm so sorry to hear you're having difficulty with your order! There's no order information on this, so I can't look up the account to try to find out what happened. I know we don't sell used products. It is extremely rare, but sometimes they do get damaged in shipping and the parts are put back in the box, then the box is taped back up. Unfortunately, I'm not able to see anything about the backordered part without an order number, so I'm not sure what's going on there. You can email [email protected] for any assistance - Bowflex Team
Hi, Jared. I'm so sorry to hear you had trouble with your rower! We don't offer parts for free outside of the warranty, unfortunately. We can help you troubleshoot, when needed, and we can provide you with a link to purchase the part - Bowflex Team
