Hello there,
Thank you for sharing your experience so openly — we know it takes effort, and we genuinely appreciate your honesty.
We completely understand how frustrating timeouts can be, especially when you're in the middle of setting up your website. We can see that in your last interaction, our team has looked into your case and already shared the full explanation with you: the issue comes from your website hitting the I/O limit of your current plan.
Even though your average usage might be below the threshold, installing heavy plugins creates sudden data bursts that momentarily reach the limit, which results in timeouts.
About the waiting time - rest assured that feedback has been passed to our responsible team. While a queue can sometimes form when requesting human assistance, note that our AI agent Kodee is there for you 24/7 and can help with questions or troubleshooting while you wait.
If you need anything else, you can always contact our Customer Success Team, simply reply to the last message our team has sent you and a dedicated specialist will join the chat!
Best regards,
Karolina from Hostinger
Hello there,
Thank you for sharing your experience, we will be happy to clarify this for you!
After reviewing your interactions, we can see that the confusion seems to be about your account access.
No worries, our dedicated specialist has already sent you a follow-up email explaining exactly how to log in to your account. Please check your inbox and follow the steps — if anything is still unclear, simply reply to that email and the team will continue assisting you right away.
We are dedicated to turning this experience around for you!
Best regards,
Karolina from Hostinger
