Hostinger

super helpful

super helpful, he didnt do exactaly what i asked but he helped me equally as good

nice service

Backup

I am extremely disappointed with Hostinger’s service. I spent a huge amount of time building my website manually, putting countless hours of work into its design and content. I later found out that Hostinger only keeps certain website data/backups for a limited period of time. My entire website was deleted, and I was told there was no way to restore it or recover a backup. What makes this even worse is that customer support was unable to help me recover anything. After all the time and effort I invested into creating the website, everything was simply gone. I find it unacceptable that such important data can be permanently deleted without a recoverable backup. Customers should be clearly warned about exactly how long their website data is retained and what happens afterward. I lost an enormous amount of work because of this. I am extremely dissatisfied with both the service and the support I received.

Maryam You were incredibly kind

Maryam You were incredibly kind and willing to offer support and help. You knew exactly what needed to be done and guided me through it perfectly. Thanks again.

Thanks hostinger for retrieving all the…

Thanks hostinger for retrieving all the subdomains which were gone due to plan cancellation.

Vicky was incredibly helpful and…

Vicky was incredibly helpful and patient with me. She took the time to actually look into my situation, caught that the first offer wasn't a real discount, and found a solution that worked for both of us. Really great support experience — thank you, Vicky!

i love hostinger especially for their…

i love hostinger especially for their support feature. both ai and human

I built my first website!

I built my first website, using Hostinger, about four years ago. The website was easy-ish to build, but the tutorials walked me through it and I got it online! I've built a few since, and am now playing with application building and prototyping. Hostsinger's offerings are absolutely WILD, in variety, ease of deployment, and absolute value for the dollar. Thank you, to Hostinger, for being top tier when I needed you most, and for keeping it reasonable for the beginner. You've got a customer for life, with me. Sincerely,

I like Hostinger

I like Hostinger. It's still worth the price. But I only use shared regular hosting so that may not be applicable to other hosting platforms within Hostinger. The support is ok. They often try to make the least effort possible to handle your ticket but if you demand them to finish the ticket in a proper manner, they often do it. One thing I personally can't stand is all the AI-related features and design around pushing it. The gradient borders around "Ask with AI" and forms, AI tools in sidebars, etc.

the best app to manage al your websites

It's good easy to do my work.

I really appreciate the Hostinger team…

I really appreciate the Hostinger team for their excellent support and prompt assistance. The team was very helpful, responsive, and professional throughout the process. Thank you for the great service and continued support!

It's the same issue every time

It's the same issue every time. I recommend Hostinger to clients, but nowadays we only get AI responses first, followed by generic replies from the support team. The worst part is that after each response, it feels like the support team members don't really care. Recommending Hostinger to our clients has turned out to be a big mistake.

Marcela was helpful, the AI not so much…

Marcela was helpful because she talked me through how to fix the issue I was having with the website not allowing me to set whatever password I wanted. Because of a plugin on my site, Hostinger’s website wouldn’t let me set a password for my own login that it considered too weak despite the fact that it’s not weak. Initially, I had to communicate with the useless AI, which told me I can’t use the password I want to use, but then transferred me to a human for real assistance. Marcela identified the plugin that was causing the issue, guided me on how to turn it off temporarily, and thereby made it possible for me to set my own password to whatever I wanted it to be. My only complaint is that this process should have taken 5 minutes, but was closer to an hour, mostly because the AIs inability to do anything helpful other than transfer me to a human customer service representative.

I purchased a plan through Hostinger…

I purchased a plan through Hostinger and I am glad I did. The AI is very good and being a novice on web sites the answers were easy to follow and made my life getting stuff done way easier. My business is starting to get recognized by readers and I am glad of that

It's rare to come across such a high…

It's rare to come across such a high level of customer service! The consultant demonstrated incredible professionalism, patience and deep understanding of the situation. Instead of replying with template phrases, he delved into my situation, promptly helped resolve the issue and pointed me in the right direction. This shows that the Hostinger team works at the highest level and values ​​​​every person. Absolutely cosmic service speed, courtesy and quality! 10 out of 10! 🚀⭐⭐⭐⭐⭐

The company has no phone number

The company has no phone number. They cheat you on the hosting renewal. You pay for the year and if you want to downgrade a week or two to a cheaper plan, they charge you a fee, and lie to you on the online chat window. I downgraded to a new plan, to be renewed in 18 days, and the agent said I was renewing today, which I clearly did not, and I was charge an upgrade fee when I actually downgraded. They said my new downgraded solo hosting or simple hosting cost more than the premium I was on without knowing. The agent told me to downgrade and showed me how, told me that I picked a plan that was more expensive than the standard premium renewal cost was or is. This makes no sense when I am downgrading from to be charge an up fee. Basically if I did nothing and just picked a new plan on the renewal date or just moved to a different webhosting company, then I would have saved money. Do not use this company. Their AI website builder is trash as well. It will not produce what you ask for.

Excellent

Great experience. Easy and productive

Fandy provided excellent support in…

Fandy provided excellent support in resolving the SSL and CDN certificate issue on my website. He was patient, professional and explained each step clearly. He stayed with the case until the certificate was properly synchronized and the final tests confirmed everything was working correctly. I truly appreciate his dedication and highly recommend his support.

I was looking for a service and I found…

I was looking for a service and I found it, easily. The web site is easy to use. The chatbot works well.