indah is a very good responsive and…
indah is a very good responsive and understandable support team for me. i prefer her 10 out of 10
About Hostinger
Data updated- Website
- hostinger.com
- Category
- Electronics & Technology
- Location
- United States · Larnaca
- Status
- Unclaimed
- Last 12 months
- 206 reviews
- Replies to negative
- 69% (20/29)
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Is Hostinger legit?
Hostinger (hostinger.com) has a 4.3 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 69% of negative reviews. Last updated 2026-08-10.
What people say
Nice to work with
Its affordable, User Friendly and Supportive.
Amazing, non-tech friendly and easy to use Hostinger Horizons
Easy to use Hostinger Horizons, fast and prompt service and support, able to talk to a human in an AI company (which is amazing). Great product.
This is the first company that I found…
This is the first company that I found that offered the drag and drop feature of building a website. I hated having to learn something else just to build a small one like mine. It made it so much easier and I have recommended this to others.
to the point and fast service
good service
Empowerment program
To all who will listen, working with Hostinger has always been a good experience, from feedback to suport system, to deal with website. I prefer this company over many companies I have work with building website for churches, outreach programs, radio network and even podcast network. The system they have can help many individuals grow and allow them to help a lot of people depending upon the type of services you are offering.
No back and forth straight to the point…
No back and forth straight to the point of where the issue was and a quick resolve someone that new what they where doing and not just trying to get rid of me by just telling me something. Actually trying and succeeding in helping me and in a timely manner. Thanks! :)
Hostinger explains everything technical…
Hostinger explains everything technical in easy to understand steps.
Easy to use nothing issue hapness
Great Hosting, Disastrous AI Builder
Hostinger as a web host is solid, no complaints there. But Hostinger Horizons, their AI website builder, is a different story entirely, and it's catastrophic. Extremely disappointed with this service. The pay-per-message billing model is a money pit for mediocre results: out of four messages sent, all billed, two were spent fixing bugs the AI itself created, one never received a response at all, and only one actually made progress. Very high cost for a majority failure rate. Customer support is essentially nonexistent: multiple attempts to reach them, only a chatbot looping the same replies, despite having spent several hundred euros. End result: abandoned the entire site, rebuilt everything from scratch in VS Code with Claude Code, which is far more effective.
Reply from Hostinger2026-08-07
Hello there! Thank you for your feedback. It helps us improve our services and create a better experience for our customers. We'd love to look into this for you, but we couldn't locate your account with the details available. We've sent you a contact request — once you reply, we'll look into you interactions with our team and clarify any remaining questions for you! Best regards, Karolina from Hostinger
Bad service
Reply from Hostinger2026-08-07
Hello there, We'd love to look into this for you, but we couldn't locate your account with the details available. We've sent you a contact request — once you reply, we'll find your account and investigate right away! Best regards, Karolina from Hostinger
She is excellent to understand my…
She is excellent to understand my situation and quickly reflected on the situation and she is precise. She deserves best support for her work .
I am very disappointed with Hostinger's…
I am very disappointed with Hostinger's service. The website performance was not as expected, and I faced several issues. Customer support was slow to resolve my problem, and the solution provided did not help. The pricing seemed attractive at first, but the overall experience was frustrating. I hope Hostinger improves its customer support, service quality, and transparency for future customers
Very great!
Website ui is amazing and everything works well. Only downside is the AI support.
Clear and complete instructions and…
Clear and complete instructions and encouragement to keep trying!
Ease of use and Customer Service are…
Ease of use and Customer Service are second to none. Highly recommended!
I couldn’t be more disappointed with…
I couldn’t be more disappointed with @Hostinger . Transferred domain and account ownership with no verification, no documentation and refuse to return my account and domain after all documents and verification were provided.
Reply from Hostinger2026-08-06
Hello Mike, Thanks for your feedback. We're sorry to hear about your experience, but we really appreciate your honesty, as it helps us get better. We understand how distressing concerns about account and domain ownership can be, and we want to help you get to the bottom of this. To do so, we've sent you a contact request — once you respond, we'll be able to locate your account, review the situation carefully, and assist you further. Please get back to us whenever you have a moment; we're here to help. Best regards, Karolina from Hostinger
Complex issue solved easily
my experience was great, the thing that matter to me is time, and your team fulfill my request in 3-4 hours. Even my case was very complecated. i transfered my domain from my agency account to my private account and i forgot to take the backup of emails, and there was no way to get my emails back, then i contacted support team, it took a little time for them to understand but then my problem is solved in minutes. its just that the initial time when chatbot have to handle the stuff, was a waste of time in my case. but overall my experience was really great and thank you for help!!
Hostinger has Great AI support Agents!
Hostinger has the most efficient and helpful AI Agent I've ever worked with to answer all your questions about how to get things done in the web builder. Kodee never fails to provide a clear answer, or find work-arounds for anything the web builder doesn't have built in. She always finds a good solution, making this interface the best since NetObjects Fusion for a drag and drop WISIWYG interface.
Spoke to Abdelbari in support who was…
Spoke to Abdelbari in support who was very helpful in addressing what to do next with my hacked environment and suggested swapping to an Agency set up for isolated sites so it could not happen again.