HotelsByDay.com

Hi Timothy. We're so glad to hear that you found the process very easy on our platform. We look forward to serving you again soon. --Claudia @HotelsByDay

hi Caroline. Correct! All day use bookings are sent via email to hotels, and not via their regular computer systems (day use rooms do not connect to hotel inventory management). That's the reason why we have a 'booking proof' button at the top of our email confirmation, which triggers the possible clueless front desk staff to act quickly and expeditiously. Did you activate it? Regardless, we thank you dearly for taking the time to let us know and we will report this fact to the hotel so that they can refresh protocols to their staff. Thank you for your patronage! -- James @HBD

Hi Mehman. We're so glad we could accommodate your walk-in with an instant reservation! We appreciate your positive feedback. Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays! --Claudia @HotelsByDay

Hi Julienne. We're so glad you enjoyed your comfortable stay. We appreciate your positive feedback! Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays! --Claudia @HotelsByDay

Hi Melanie. We're so glad to hear that our filters and transparent information on holds and fees were helpful for your planning and budgeting. We appreciate you sharing your positive experience with us! --Claudia @HotelsByDay

Hi Mori. We are so pleased to hear that your booking experience was easy and that the hotel met your expectations perfectly. It's wonderful to know that everything went smoothly and that you found our service great and the value excellent. We truly appreciate your positive feedback! --Claudia @HotelsByDay

Hi Chayapa. We are so happy to hear that you enjoyed your day stay. We appreciate your kind words about the service and support. Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays! --Claudia @HotelsByDay

Hi Jennifer. We are so happy to hear that our booking process was fast and simple for you! We truly appreciate your kind words. Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays! --Claudia @HotelsByDay

Hi Joy. We fully understand your frustration. However, please keep in mind that day bookings is a new system for hotels and some may take a bit of time to put the 2 and 2 together. That's why our confirmation email has a button on top you can click called 'Booking Proof' and get hotel front desk to move faster through the process. Maybe try it next time? Thank you for your patronage! -- James @HBD

Hi Sau. We appreciate you taking the time to share your booking experience with us. We are concerned to hear about the confusing email you received regarding an upgrade offer and the discrepancy in your booking details. We understand how unsettling it must be to receive information that contradicts your original reservation, especially when our confirmation clearly states a day use booking. We are actively looking into this matter to understand why you received such an email and to ensure our communication processes are clear and accurate for all our guests. Your feedback is invaluable as we continuously work to improve our services. --Claudia @HotelsByDay

Hi Eyitayo. Thank you for giving our platform 5 stars. We're so glad that you found our website helpful. Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays! --Claudia @HotelsByDay

Hi Michelle. We're so glad you found our booking process and site navigation easy. We appreciate your kind words! Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays! --Claudia @HotelsByDay

Hi John. We're happy to hear our website provided helpful options. Thank you for your positive feedback! Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays! --Claudia @HotelsByDay

Hi Johan. Thank you for your positive feedback. We're glad to hear that you were happy with your hotel stay. Remember that signing up to our loyalty program on HotelsByDay grants you Coins at every booking redeemable for free stays! --Claudia @HotelsByDay

Hi Kiana. We're glad to know that the convenient airport hotel options were helpful for your stay. We appreciate your feedback. Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays! --Claudia @HotelsByDay

Hi D.B. We appreciate you taking the time to share your feedback. We sincerely regret any confusion regarding the pricing and additional charges at the hotel. We are currently in communication with the hotel to ensure clarity for all guests that choose to stay there in future. -- Claudia @HotelsByDay

Hi Nancy. We appreciate your feedback regarding your day stay. We are pleased to hear that you found the rooms clean and comfortable. We have noted your comments about the pool area and the restaurant's operating hours which we will add on the hotel description on our platform. -- Claudia @HotelsByDay

hi R. incidentals can take up to 7 business days to get refunded by the hotel. we will reach out to them today to verify that they activated the refund and we'll let you know the outcome. just please keep in mind that you just rated 1 star HotelsByDay.com, the booking platform, when you meant to rate the hotel itself? thank you R! --- James @HBD

Hi Tamu. We're so glad to hear that your booking and check-in process was smooth and convenient. We appreciate you highlighting the flexibility of payment upon arrival. Thank you for your wonderful feedback! Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays! --Claudia @HotelsByDay

Hi Maria. Thank you so much for your positive review. We're glad to hear that you had a great experience using our platform for your day stay booking. --Claudia @HotelsByDay