HotelsByDay.com

hi Sabina. We launched an investigation and regretfully the hotel forced a cancelation as their housekeeping team had trouble that morning and could not get to the cleaning of rooms on time. When the hotel managers saw the gap of service increasing, they were forced to cancel your booking. This is completely outside of the control of HotelsByDay and yet we put the hotel on notice. As you know everything went very smoothly on last bookings and we look forward to serving you great day use stays next time. Thank you for your patience Sabina. -- James @HBD

Hi Lisa. Thank you for your wonderful review. While there's a premium for preparing and serving a room at 11am (instead of the regular night check-in time of 4pm), yet you are correct in pointing out that day use rates should still be cheaper than night stays. We will contact the hotel right away to ask them to set up more appropriate rate adjustments between day use and night use. Thanks again for your patronage, your kindness and your patience. -- James @HBD

Hi. Thank you for letting us know. We are launching an investigation right away and we'll get back to you with our findings. Your check-in time was indeed set for 10am. Did you ask the hotel to partially refund you or extend the check-out time as compensation? -- solving it at the moment is always best solution. Thank you for booking with HotelsByDay.com -- James @HBD

Hi Lonnie. As you have not listed any reference number to this review and your name does not match any of our booking records, we are sorry to say that we cannot help you correct any possible past issues you faced at the hotel, like possible bed-bugs. As a matter of fact, we suggest that you deal with the hotel directly when you face a quality issue, so that they can correct immediately and provide you with the service you expect. Sending a message with no traceability to the booking platform helps no-one, unfortunately. We hope for better luck next time. -- James @HBD ================== Booking & records found: Guest said no he was not checked-in, yet still in his vehicle, and that he has not been given a key or anything, so I apologized to the guest, informed him that the hotel informed us that an ID was provided to them and a key, Informed him that the hotel informed us that they were checking a guest in and they approved of the request to extend the check-out time until 9pm and guest confirmed it was him but he has not checked-in, so he wants to cancel it, apologized to him informed him that the hotel will not approve of the cancellation since they have cleaned the room, that's when the guest made the threat "I'm gonna find out who the CEO is and I'm gonna put a bullet on his head" and that what we have done to him today is obscene, and that he guess he just stuck with the room, guest went back to the frontdesk saying he has to take it since the hotel informed him that they provided him with a key, that's when I heard the manager said "no I did not inform her that I provided you with a key, I told her I checked you in and you walked out" I apologized to the guest for my error as I assumed that him being checked-in meant that he entered the room and not leaving post check-out, manager asked the guest if he needs the key or not, guest answered he wanted to cancel it but manager said he can't since the room is ready and they assisted him with extending the check-out to 9pm, guest said to extend it to 10pm and they will stay but it was not approved of the manager. Guest was mad that I informed him that they were provided with the key, apologized to him again, I informed him again what the hotel informed us that they were given an ID and were checking the guest in, guest said that's okay he has not provided anything else that means he is not officially checked-in, guest said his afraid to provide his CC info to the hotel as they might charge him more, he said he does not trust the hotel, I assured him that the booking is already paid for, so the charge that will be on his card will only be a deposit for the incidental fee if the hotel does charge that, he said he does not care as he does not trusts the people at the hotel, then guest went to his daughter and said "Sharon they won't cancel it now, we have to take it" that's also when he said to me "I hope you rot in hell, I really hope you rot in hell" then guest hanged up.

Hi Ralph. We are so glad to hear that you found the process friendly and easy! Your positive feedback means a lot to us, and we truly appreciate you taking the time to share it. Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays! --Claudia @HotelsByDay

Hi there! We are so happy to hear that the hotel provided the perfect solution for your day stay before your flight. Your positive feedback means a lot to us. Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays! --Claudia @HotelsByDay

Hi Max. We are so happy to hear that booking was easy and that our customer service team was able to resolve the issue with the additional resort fee. We appreciate you sharing your positive experience with us! --Claudia @HotelsByDay

Hi Teresa. We're so glad to hear that you found the reservation process quick and easy, and that you appreciated the wide selection of hotels available. Thank you for sharing your positive feedback with us! Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays! --Claudia @HotelsByDay

Hi Jenn. We're delighted to hear that booking your day room was a very easy and fast process for your upcoming trip. Thank you for sharing your positive feedback! Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays! --Claudia @HotelsByDay

Hi Faithline. We're so happy to hear you enjoyed the clean environment and friendly staff. Thank you for your wonderful feedback! --Claudia @HotelsByDay

Hello Mr. B. We apologize for the bad surprise of not having your room match the images. We are supplied images by the hotel with the assurance that the rooms assigned to our guests are of similar standard. Our team is now at work in contacting the hotel to clear this issue out and make sure it does not happen again. Thank you for letting us know. We sincerely appreciate it. -- James @HBD

Hi there! We're so glad to hear that you found our service easy to use and appreciated the variety of choices available. Your positive feedback is truly valued! Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays! --Claudia @HotelsByDay

Hi Ed. Thank you so much for your wonderful feedback! We are delighted to hear that you found the check-in and check-out process easy, and that you enjoyed your clean, spacious room and the perfect location. Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays! --Claudia @HotelsByDay

Hi Jim. We're so glad you found the options easy and enjoyable! We appreciate your positive feedback and look forward to serving you again. Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays! --Claudia @HotelsByDay

Hi Eric. We're so glad you found our program great and easy to use! We appreciate your feedback about wanting more hotels to participate and offer day use rooms. We are continuously working to expand our offerings. Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays! --Claudia @HotelsByDay