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Houseofkoyomi

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123 条评价

4.6123 条评价
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关于 Houseofkoyomi

数据更新
网站
houseofkoyomi.com
分类
商业服务
所在地
新加坡
状态
待认证
近 12 个月
117 条评价
差评回复率
90%(9/10 条)
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商家自述

House of Koyomi is a curated art print store that brings timeless Japanese aesthetics into modern homes. Inspired by the changing seasons (“koyomi” meaning “calendar” in Japanese), we celebrate the harmony of nature, tradition, and mindful living through art. Our collection features iconic works by masters like Kawase Hasui alongside contemporary reinterpretations of classic Japanese styles.Every print in our shop is selected for its ability to tell a story - of serenity, craftsmanship, and connection to a slower rhythm of life. Printed on premium-quality paper and designed to elevate your living space, our artworks are more than decoration; they’re a daily reminder to find beauty in the moment.We ship worldwide and take great care in framing, packaging, and delivering your artwork, ensuring it arrives as beautifully as intended. Whether you’re decorating a home or gifting someone special, House of Koyomi offers a meaningful alternative to mass-produced art.Discover prints that speak to your soul and make your space feel like home—with art that stands the test of time.

以上内容由商家自行提供,未经平台核实。

Houseofkoyomi靠谱吗?

Houseofkoyomi(houseofkoyomi.com)在 OK.one 的综合评分为 4.6 分(满分 5 分),基于本站收录的 123 条用户评价,属于商业服务分类,口碑优秀。89% 的评价为 4 星及以上,5% 为 1 星;商家回复了 90% 的差评;评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the Japanese-inspired prints and canvases are of exceptional quality, featuring gorgeous details, vibrant colors, and sturdy materials that truly transform their home living spaces. People also deeply appreciate the swift, careful delivery methods and the responsive, highly supportive customer service team that always resolves issues smoothly. Some reviewers were not happy with significant delivery delays and extended wait times for their packages to arrive safely. A few other people also felt that shipping hiccups, missing items, or receiving damaged products required additional time to sort out.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

Great products, mixed customer service

--- Update --- HoK have now got back to me with an acceptable resolution and explanation as to what has gone wrong. They have assured me that this was a very unusual case, so don't be deterred. I have updated my review score accordingly. --- Original review --- The product is lovely and great quality. However, the aftercare has been diabolical. I received a customs charge from FedEx shortly after receiving the canvases I had ordered because House Of Koyomi incorrectly filled in their customs forms. On the HoK website it states there will be "no customs duties or surprise fees" for UK customers (where I am based). This is a lie! It has been nearly a month and several hours of my personal time trying to get a resolution to this issue with both Koyomi and FedEx and there is currently no end in sight. Response times from Koyomi have been poor and I have had to repeatedly chase them for updates after periods of silence lasting a week at a time. At this rate I will need to pay the nearly GBP30 out of my own pocket or I will be subject to debt collection proceedings from FedEx. Entirely unacceptable for what amounts to an administrative error. Think carefully before using this company, you have been warned.

Very nice art overall

Very nice art overall. Ordered "true nature", size was L. Not disappointed with the sharpness at all. Quality of the material seems very good (canvas). Shipping took a bit, but not too long at all (about 1 or 2 weeks). It's all made per order, so it makes sense it takes a bit of time. Price is acceptable, although I didn't order the art work with a frame. This makes it obviously more expensive.

No product. No response.

Placed an order on 8/14. They charged my card but never processed the order. They haven’t responded to multiple emails.

Houseofkoyomi 回复2026-08-27

Hi Matt, thank you for taking the time to write this, and we‘re sorry. You placed an order, paid for it, and then heard nothing for two weeks. That’s a frustrating experience and it’s not what we want for anyone who trusts us with their walls. Here’s what happened: your order was held up by a production file error at our print partner, and on top of that your two emails were missed on our side. Both are our fault, not yours. The messages landed in spam and we adjusted our processes to check the spam folder daily now. We will reach out to you directly with a clear fix. We’re pushing your order through asap and I’ve included something to make up for the wait. If anything about that isn’t right, reply to the email and our founder team will handle it personally. Warm regards, House of Koyomi

Good service!

I ordered a painting that unfortunately never arrived. I contacted with Celeste and was very impressed with how quickly and professionally they handled the situation. They kindly sent me a replacement painting completely free of charge. Excellent customer service and highly recommended! Rens

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