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Houseofkoyomi

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123 条评价

4.6123 条评价
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关于 Houseofkoyomi

数据更新
网站
houseofkoyomi.com
分类
商业服务
所在地
新加坡
状态
待认证
近 12 个月
117 条评价
差评回复率
90%(9/10 条)
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商家自述

House of Koyomi is a curated art print store that brings timeless Japanese aesthetics into modern homes. Inspired by the changing seasons (“koyomi” meaning “calendar” in Japanese), we celebrate the harmony of nature, tradition, and mindful living through art. Our collection features iconic works by masters like Kawase Hasui alongside contemporary reinterpretations of classic Japanese styles.Every print in our shop is selected for its ability to tell a story - of serenity, craftsmanship, and connection to a slower rhythm of life. Printed on premium-quality paper and designed to elevate your living space, our artworks are more than decoration; they’re a daily reminder to find beauty in the moment.We ship worldwide and take great care in framing, packaging, and delivering your artwork, ensuring it arrives as beautifully as intended. Whether you’re decorating a home or gifting someone special, House of Koyomi offers a meaningful alternative to mass-produced art.Discover prints that speak to your soul and make your space feel like home—with art that stands the test of time.

以上内容由商家自行提供,未经平台核实。

Houseofkoyomi靠谱吗?

Houseofkoyomi(houseofkoyomi.com)在 OK.one 的综合评分为 4.6 分(满分 5 分),基于本站收录的 123 条用户评价,属于商业服务分类,口碑优秀。89% 的评价为 4 星及以上,5% 为 1 星;商家回复了 90% 的差评;评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the Japanese-inspired prints and canvases are of exceptional quality, featuring gorgeous details, vibrant colors, and sturdy materials that truly transform their home living spaces. People also deeply appreciate the swift, careful delivery methods and the responsive, highly supportive customer service team that always resolves issues smoothly. Some reviewers were not happy with significant delivery delays and extended wait times for their packages to arrive safely. A few other people also felt that shipping hiccups, missing items, or receiving damaged products required additional time to sort out.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

Wrong frame, zero reaction

Ordered a print in the dark wooden frame, but received it in a light wood one. Have send three emails since but no reaction to my requests whatsoever. Order 6834

Houseofkoyomi 回复2026-01-16

Hi Blanka, Thank you for bringing this to our attention, and I’m very sorry for the frustration this has caused. I’ve checked our records and unfortunately can’t find any emails from you regarding order #6834, which is why this seems to have gone unnoticed. We normally resolve frame mix-ups like this immediately with a replacement. To make sure this reaches the right place, we have reached out to you regarding this mix-up. Please also check your spam folder in case our email ends up there. Looking forward to get this resolved for you! Warm regards, Lea from House of Koyomi

Lotus forest print

Lotus forest print. I’d been looking at this for weeks and mentioned it to my son. Today he gave it to me for my birthday. It fits in beautifully in my living room and brings a sense of peace and tranquility. I truly love it

Houseofkoyomi 回复2026-01-20

Hi, Thank you for your kind words! Lotus Forest is indeed a special piece :) We are happy to hear it sparks joy and peace in your home ❤️ Warmly, Lea from House of Koyomi

Truth

Still have not received our order in full , and we ordered in November. The print we got was much darker than expected. We hoped it would brighten our room, but it’s super mellow. The glass/plastic of the frame came all scratched up. Cannot give it a one star since the order we haven’t received yet might be good…

Houseofkoyomi 回复2026-01-13

Hi Lisa, Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this has caused. Please accept my sincerest apologies for both the delay and the issues you encountered. During the holiday period, we experienced unexpectedly high order volumes, and unfortunately your replacement order was missed. This is entirely on us. I want to reassure you that your missing order item has now been processed and will be on its way to you shortly, and you should have received a confirmation email as well. Regarding the scratched protection glass of the frame: we’re very sorry about that. We would have been more than happy to send a replacement glazing if you had reached out to us directly, as this is something we can easily resolve for our customers. As for the print appearing darker than expected, please note that colors can appear differently depending on individual screens, display settings, and lighting conditions. That said, we understand how important this is and appreciate you sharing your feedback, as it helps us improve how we present our artwork online. Once again, I apologize for the extended wait and inconvenience. This is certainly not the experience we aim to provide, and we truly appreciate your patience and understanding. Warm regards, Lea from House of Koyomi

The customer service is terrible

The customer service is terrible. I ordered something on 11/26. The label was created, but clearly not shipped. It was delivered 12/13 completely crushed and ruined. I sent them pictures that day and it took a day for them to get back saying they needed a picture of the shipping label. I sent that immediately, and it took 3 days for them to get back and say that it wouldn't ship in time for Christmas. I would expect them to ship immediately or offer expedited shipping. Their service is so slow...

Houseofkoyomi 回复2025-12-18

Hi Emylie, We’re very sorry to hear about your experience and understand how frustrating this situation has been. We’d like to clarify a few points for transparency. All of our orders are made to order, which means production takes 2–4 business days before shipping. Once shipped, delivery typically takes 4–7 business days. The shipping label is created when the order enters the queue, but pickup only happens after production is completed. When your order arrived damaged, we immediately asked for photos of the item, packaging, and shipping label. This is a required step so we can properly initiate a replacement with our production and shipping partners. While we aim to respond as quickly as possible, this period was during peak holiday volume, when both customer inquiries and carrier delays are significantly higher. Unfortunately, the damage itself occurred during transit and was caused by the carrier, which is outside of our control. We truly wish we could expedite production or shipping in such cases, but made-to-order items don’t allow for immediate dispatch or guaranteed holiday delivery once damage occurs close to peak season. We understand your disappointment and regret that this experience didn’t meet expectations. Our intention has always been to resolve the situation correctly and fairly. We appreciate the opportunity to clarify this publicly. Warm regards, Lea from House of Koyomi

Absolutely gorgeous prints

I recently ordered the Kitsungi (pink version) and Shinrin-Yoku (Tori gate version) at the 50x70 size and they were despatched within a couple of days. Delivery from Sweden was swift and they arrived safely and well packaged. I bought them unframed as I had bought 2 frames from Ikea for them. I have to say that they are absolutely gorgeous and I love them. Beautiful quality and the colours/designs are stunning. I will be getting more of the series - the zen, ikigai etc but they are a little pricey so I need to wait a little while before getting some more. Would definitely recommend the Houseofkoyomi. Thank you so much.

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