Hydrow

Thank you for your fantastic review! We're thrilled that our workouts, videos, and customer service are helping you build a routine and stay motivated.

Thank you for your wonderful review! We're thrilled to hear that you're loving your Hydrow and already experiencing positive results.

Hi Benjamin -- Thank you for taking the time to leave your review. We regret that the machine and our service, did not meet your expectations. We understand the importance of a seamless experience and can understand the frustration when integrations like with the Apple Watch do not work properly. We are always happy to help troubleshoot these issues with our members. Please feel free to reach out to our support team directly and we will be happy to revisit your issue and will do our best to get you rowing effectively.

Thank you so much for sharing your experience with us. We're deeply moved to hear that Hydrow has been a game-changer for you. Your suggestion about marketing toward mental health is valuable and we're thrilled to know that our workouts have brought you joy and relief. We appreciate your feedback and are here to support you on your journey.

Hi Tiffany -- Thank you for taking the time to share your experience. We are sorry to hear about the frustration you encountered during the delivery process. While third-party delivery is one of the most challenging areas of our business, our goal is always to provide a seamless experience, and it is clear we did not meet that standard in your case. Although we did ultimately issue a refund, we recognize that it took far too long and required unnecessary effort on your part. We have raised these issues directly with our Operations Team and our Delivery Partners to prevent situations like this from happening in the future. Your feedback is invaluable to us, and we are committed to improving our service. If there is anything more we can do to address your concerns or if you have any additional feedback, please do not hesitate to reach out.

Hi Marjorie -- Thank you for sharing your review. We're glad to hear you enjoy the rowing machine itself but understand your disappointment with some of the content variety. Hydrow's focus has always been on delivering an immersive rowing experience with our live and on-demand workouts. While we believe that integrating Netflix might detract from the true exercise experience, we recognize that members may have different preferences. We're always looking for ways to enhance our product and better meet the needs of our users, and we will be sure to share your feedback with the relevant teams here at Hydrow. If you have any further suggestions or need assistance, please don't hesitate to reach out.

Thank you for your review! We're thrilled that you're enjoying your first rowing experience and the great aerobic workout!

Thank you for your fantastic review! We're thrilled to hear that the Beginner Training Camp made it easy for you to get started and that you found our instructors engaging and entertaining. Welcome to the Hydrow community!

Thank you for your wonderful review! We're delighted that you enjoy the ease of use, variety of classes, and our amazing coaches.

Thank you so much for your glowing review! We're delighted to hear that you're enjoying your Hydrow experience, from the world-class instructors to the breathtaking scenery. Providing excellent support and ensuring your satisfaction is our top priority, and we're thrilled that our team could assist you promptly. Welcome to the Hydrow community, and thank you for your recommendation!

Thank you for your feedback! We're thrilled to hear that you're enjoying the range of workouts on Hydrow.

Hi John -- Thank you for sharing your review. At Hydrow, we take pride in our commitment to filming live workouts with our athlete teams but understand that you and many other members would like to see more! We currently stream live workouts twice weekly and also have a live Saturday row each month. Your feedback regarding more live rows is duly noted, and we'll ensure it reaches the relevant team here at Hydrow. For an up-to-date schedule on live rows please go to the Hydrow app or Hydrow screen.

Thank you for your wonderful review! We're thrilled that you're loving the full-body workout experience with our enthusiastic rowing instructors on real rivers. Keep up the fantastic work!

Hello -- Thanks for taking the time to reply. Our goal at Hydrow is always to provide a top-notch experience for our users, and it's wonderful to know that we've exceeded your expectations. Thank you for choosing Hydrow, and we hope you continue to have fun and stay motivated on your fitness journey with us! If you ever need any assistance or have any feedback, please don't hesitate to reach out.

Thank you for sharing your experience with us! We're thrilled to hear that you're enjoying the beginner courses and finding them challenging in the best way possible. It's fantastic to know that our instructors are keeping you motivated and maintaining good form while you row through beautiful scenery. Keep up the great work, and we're excited to continue supporting you on your fitness journey!

Thank you so much for sharing your journey with us! We're delighted to hear that you've been enjoying our learning and cool-down sessions and that our trainers have been able to provide guidance on proper form and breathing techniques. It's inspiring to hear how you're incorporating Hydrow into your recovery routine and how it complements your yoga practice. Wishing you a speedy recovery and we can't wait to have you back on your feet and rowing with us soon!

Hello -- Thanks for taking the time to leave your review. We are thrilled to hear you are enjoying hydrow so far! Our goal is always to make the delivery and order process as seamless as possible. If you ever have any issues or questions going forward feel fee to reach out to our support team and we will be happy to help. See you on the water!

Hello -- Thank you for taking the time to share your review. We apologize for the unforeseen difficulties you experienced during the delivery process, but we're pleased to hear that the replacement Hydrow arrived shortly after and is now working as expected. While such issues are not typical for Hydrow deliveries, our aim is always to swiftly resolve any problems and get you rowing as soon as possible. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team. We're here to assist you in any way we can.

Hi Bryan -- Thank you for taking the time to share your review. We apologize for the unforeseen difficulties you experienced during the delivery process. While such issues are not typical for Hydrow deliveries, our aim is always to swiftly resolve any problems and get you rowing as soon as possible. Despite the delay and confusion with FedEx, I do see that the Hydrow was delivered and is now active. If you ever have any issues or questions in the future we are happy to help. Feel free to reach out in our open communication if you require any additional assistance.

Hi Adam - Thank you for taking the time to leave your review. While it's great to hear that you're loving Hydrow so far, I’m sorry to learn that you’ve had an issue with your Hydrow strap. This part typically doesn't malfunction, especially on a brand new rowing machine, but we are committed to getting this fixed for you so we can get you back on the water as soon as possible. We see that you’ve already been in contact with our support team. Please feel free to reach out through our ongoing communication, and we’ll be happy to assist you further.