Hyper3D

Hi Hobbiest, Thank you for your feedback, and we're sorry for the confusion and inconvenience this caused. We reviewed your account and noticed that you initially subscribed to the $30 Creator plan through our $1 first-month promotion. During the cancellation flow, it looks like the 50% off offer for the next month was accepted, which may have made the cancellation process unclear. For future reference, subscriptions can be managed and cancelled through the customer support bot in the bottom-right corner of our website. That said, we completely understand your concern, and we have already cancelled your subscription from our backend. No future renewal charges will be made on this subscription. We apologize again for the poor experience and appreciate you bringing this to our attention. We’ll continue improving the cancellation flow to make it clearer and easier for users.

We sincerely apologize for the inconvenience caused. It’s possible that our previous message was unintentionally missed. Could you please kindly provide the email address associated with your subscription so we can assist you in resolving the issue? We look forward to your reply.

We sincerely apologize for the inconvenience caused to your experience. Under normal circumstances, you should be able to complete the refund directly through the chatbot. If that option is not available, there may be an issue with your account or subscription status. Could you please provide the email address used for your subscription? We will check your subscription status and assist you further. Thank you for your understanding, and we look forward to resolving this for you.

We sincerely apologize for not providing you with a perfect user experience. The standard price of the Business plan is $120 per month. We are currently offering promotional discounts, which is why the first month may be priced lower. After accepting a renewal discount, if you decide not to continue your subscription, you can cancel at any time via the customer support widget located in the bottom-right corner of our website. Alternatively, you may contact us via email or reach out through Discord, and we will be happy to assist you with the cancellation. Once again, please accept our sincere apologies for the inconvenience. If you could kindly share the email address associated with your subscription, I can also proceed to cancel it for you right away. Would that work for you?

We're truly sorry for the frustration you experienced. This was caused by server instability during our recent promotional campaign. The issue has now been fixed. We've also replied to your email. Thank you for your patience. We hope you'll give us another chance.

I hope you’re doing well. I can see that you contacted our AI bot on May 6 to cancel your subscription, and I replied on May 7 confirming that your renewal had been successfully canceled. Could you please confirm if you received this message? A copy should have also been sent to your email. Please note that after subscribing, it may take up to 12 hours for the cancellation option to become available due to processing. We are working to improve this experience. Thank you for your understanding.

I hope you’re doing well. We reached out to you at the end of April from this email address ([email protected]), but it’s possible you may have missed it. At that time, we were unable to locate any subscription associated with your contact email, so we couldn’t proceed with handling your request. Could you please provide the email address used for the subscription? We will take care of this for you as soon as possible.

I hope you’re doing well. I can see that you contacted us on April 3 regarding a refund request. We replied on April 4 and have processed your refund accordingly. Could you please confirm whether you have received it?

We’re really sorry to hear about this — that’s not the experience we want anyone to have. From your description (0 credits + missing subscription panel), this looks like a billing sync issue. That said, the delay in follow-up is on us, and we sincerely apologize. We’d like to fix this for you as soon as possible. Could you please contact us at [email protected] with your account email and a mention from Trustpilot? We’ll prioritize your case to either restore access immediately or process a refund, depending on your preference. Thank you for your patience, and again, we’re sorry for the frustration caused.