Hyper3D

Hi, We’re very sorry that you did not have a great experience with our service. Could you please let us know where you reported the bug? We’d like to investigate it further. Also, downloading your own generated models does not require credits. Credits are only used for actions such as model confirmation, high-accuracy generation, or downloading other users’ models. Did you encounter an issue that caused credits to be deducted incorrectly? If so, please share the email address associated with your account, and we’ll be happy to check it for you. We’re continuously working on improving our interface and appreciate your feedback. We look forward to helping resolve this issue.

Hi, we’re sorry to hear that you had a frustrating experience and we appreciate you sharing your feedback. For subscription cancellation, users with an active subscription can cancel directly by clicking their profile icon → Manage Subscription and following the cancellation steps. If a subscription is past due, or if a user accepted a renewal discount but no longer wishes to continue, cancellation can also be completed through our AI Agent in the bottom-right corner of the website. If the AI Agent cannot resolve the issue, it can escalate the request to our human support team. We’re also sorry to hear about your experience with our Discord community. Our Discord server is still active, and we continue to monitor and maintain our support channels to help users with product questions and issues. We’d be happy to look into your specific case and assist with the cancellation. Please feel free to share the email address associated with your account, and our team will help you resolve this as soon as possible.

Hi, We sincerely apologize for the inconvenience caused. A database issue occurred a few hours ago, which affected the cancellation process for some users. The issue has now been fully resolved, and the cancellation function should be working normally again. Could you please try canceling your subscription once more? If you continue to experience any issues, please feel free to share the email address associated with your account, and we will handle the cancellation for you directly. We truly apologize again for the inconvenience and appreciate your understanding. We look forward to hearing from you and making sure this issue is resolved.

Hello, We sincerely apologize that we were unable to provide you with a perfect experience. Recently, we have received a higher-than-usual volume of inquiries, which has resulted in slower response times for some support tickets. However, our team is working at full capacity to address all requests as quickly as possible. Could you please provide us with the email address associated with your account? We will look into your case and assist you with the issue as soon as possible. We look forward to hearing from you.

Edit: We would like to clarify that the claims in this review are not accurate. The user contacted our team through Discord before posting this review, and the subscription had already been successfully canceled by the time the review was submitted. Our cancellation process is clearly available to all users, and we do not prevent, delay, or restrict subscription cancellations. We have also tested both the cancellation flow and our AI support bot, and they are currently working as expected. We take all feedback seriously, but we also believe it is important for future readers to have the full and accurate context.

We sincerely apologize for the inconvenience and the impact this has had on your experience. The reason you were unable to cancel your subscription was due to a previous bug, which has now been fixed. For users who encounter issues with cancellation, our AI bot will automatically connect you with our support team, and we can manually cancel the subscription for you. We have recently received a higher volume of inquiries, and we sincerely apologize if our response was delayed. Please rest assured that we will make sure your issue is fully resolved. Could you please provide the email address associated with your subscription so we can look into it for you? We look forward to your reply and will be happy to assist you.

Hello, could you please provide the email address associated with your account so that we can check your subscription? If no credits have been used within 6 days after the payment, you may also request an automatic refund through the AI bot located at the bottom right corner of the webpage. Looking forward to your reply.

Hello, I hope you’re doing well. We sincerely apologize that your experience did not meet your expectations. Our chatbot is designed to assist with automatic refund processing. Could you please provide the email address associated with your account so that we can check the refund status for you? We look forward to your reply and will be happy to assist further.