Hyper3D (hyper3d.ai) has a 3.4 out of 5 rating on OK.one, based on 47 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 32% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
zero support.
I've reported 2-3 bugs and there is no fixes and even answers.
Also you take TOKENS just for DOWNLOAD and don't say even a word about it until I see my zero balance just because of downloads...
2.5 awesome model but still too expensive to use if you need a quality.
Reply from Hyper3D2026-08-06
Hi,
We’re very sorry that you did not have a great experience with our service.
Could you please let us know where you reported the bug? We’d like to investigate it further. Also, downloading your own generated models does not require credits. Credits are only used for actions such as model confirmation, high-accuracy generation, or downloading other users’ models.
Did you encounter an issue that caused credits to be deducted incorrectly? If so, please share the email address associated with your account, and we’ll be happy to check it for you.
We’re continuously working on improving our interface and appreciate your feedback. We look forward to helping resolve this issue.
It was the best price vs quality among all other alternatives
T
The Corruptor · 1 review · Experienced 2026-08-01 ·
★★★★★
Garbage app with no support or visible…
Garbage app with no support or visible way to cancel the subscription and no way to contact the support inside the app. also there discord server is dead and filled with scammers
Reply from Hyper3D2026-08-03
Hi, we’re sorry to hear that you had a frustrating experience and we appreciate you sharing your feedback.
For subscription cancellation, users with an active subscription can cancel directly by clicking their profile icon → Manage Subscription and following the cancellation steps. If a subscription is past due, or if a user accepted a renewal discount but no longer wishes to continue, cancellation can also be completed through our AI Agent in the bottom-right corner of the website. If the AI Agent cannot resolve the issue, it can escalate the request to our human support team.
We’re also sorry to hear about your experience with our Discord community. Our Discord server is still active, and we continue to monitor and maintain our support channels to help users with product questions and issues.
We’d be happy to look into your specific case and assist with the cancellation. Please feel free to share the email address associated with your account, and our team will help you resolve this as soon as possible.
V
Vitor Hugo Cunha Barbosa · 1 review · Experienced 2026-08-03 ·
★★★★★
Falha no cancelamento
I can't cancel; the support button doesn't work, and the button to cancel the plan doesn't appear. Terrible experience.
Reply from Hyper3D2026-08-04
Hi,
We sincerely apologize for the inconvenience caused. A database issue occurred a few hours ago, which affected the cancellation process for some users. The issue has now been fully resolved, and the cancellation function should be working normally again.
Could you please try canceling your subscription once more? If you continue to experience any issues, please feel free to share the email address associated with your account, and we will handle the cancellation for you directly.
We truly apologize again for the inconvenience and appreciate your understanding. We look forward to hearing from you and making sure this issue is resolved.
A
Alan Arbitman · 1 review · Experienced 2026-07-28 ·
★★★★★
CAUTION! Can not cancel subscription.
Their IA models work... But you can't cancel your subscription.
First they tell you to wait 12 hours for their system to process payment hoping you forget.
Then the button for canceling doesn't work.
They say it is a bug, that has been corrected but thats false.
Their chatbot or ticket system doesn't work.
This looks like a scam...
Reply from Hyper3D2026-07-29
Hello,
We sincerely apologize that we were unable to provide you with a perfect experience.
Recently, we have received a higher-than-usual volume of inquiries, which has resulted in slower response times for some support tickets. However, our team is working at full capacity to address all requests as quickly as possible.
Could you please provide us with the email address associated with your account? We will look into your case and assist you with the issue as soon as possible.
We look forward to hearing from you.
r
rizza · 1 review · Experienced 2026-07-26 ·
★★★★★
You can't even cancel the subscription…
You can't even cancel the subscription and you can't reach them at all - and yes, that AI chatbot is a dummy and doesn't work. Steer away from unethical business practice like Hyper3D!
UPDATE: After reaching someone from Hyper3D ON DISCORD it appears that the subscription is claimed to be cancelled. However, that does not change the fact that Hyper3D utilises dirty tactics for the sake of customer retention.
Reply from Hyper3D2026-07-28
Edit: We would like to clarify that the claims in this review are not accurate. The user contacted our team through Discord before posting this review, and the subscription had already been successfully canceled by the time the review was submitted.
Our cancellation process is clearly available to all users, and we do not prevent, delay, or restrict subscription cancellations. We have also tested both the cancellation flow and our AI support bot, and they are currently working as expected.
We take all feedback seriously, but we also believe it is important for future readers to have the full and accurate context.
H
Heracless · 1 review · Experienced 2026-07-27 ·
★★★★★
You can’t cancel your subscription
You can’t cancel your subscription. They think they’re clever. If you accept a discount for the following month, they deliberately disable the ‘Cancel Subscription’ button and redirect you to chat with a bot that doesn’t work. You can see from other reviews that they do this on purpose. To be honest, I’m constantly dealing with 3D models in my work. I’ll tell everyone about this ridiculous approach and advise them to steer clear of hyper3dai. If my subscription isn’t cancelled, I’ll also take legal action.
Reply from Hyper3D2026-07-28
We sincerely apologize for the inconvenience and the impact this has had on your experience.
The reason you were unable to cancel your subscription was due to a previous bug, which has now been fixed. For users who encounter issues with cancellation, our AI bot will automatically connect you with our support team, and we can manually cancel the subscription for you.
We have recently received a higher volume of inquiries, and we sincerely apologize if our response was delayed. Please rest assured that we will make sure your issue is fully resolved.
Could you please provide the email address associated with your subscription so we can look into it for you?
We look forward to your reply and will be happy to assist you.
Hyper3D makes creating 3D assets much faster. I can upload an image or enter a prompt and get a usable base model without spending hours modeling. The textures are generally options give me some flexibility. there is still room for improvement in geometry consistency, but overall it is a very helpful tool for creators.
W
Wolfgang Osterhagen · 8 reviews · Experienced 2026-07-14 ·
★★★★★
Good for quick concepts
Hyper3D is useful when I need a rough 3D model or want to test an idea quickly. It saves time compared with building everything from scratch, and the image-to-3d feature is easy to use. However, some models still need cleanup, especially around small details and complex shapes. It works well as a starting point, but the results are not always ready to use immediately.
They charged me even though the subscription was cancelled.
Hello,
Last month, I subscribed to the plan for one month because I wanted to test the service. I believed the subscription had been cancelled, but I realized that the automatic renewal remained active and I was charged again this month.
I would like to request the cancellation of my subscription and, if possible, a refund for the most recent charge, as I did not intend to renew the plan.
Note: I sent an email but did not receive a reply.
Reply from Hyper3D2026-07-17
Hello, could you please provide the email address associated with your account so that we can check your subscription?
If no credits have been used within 6 days after the payment, you may also request an automatic refund through the AI bot located at the bottom right corner of the webpage.
Looking forward to your reply.
R
Ryan Cooper · 1 review · Experienced 2026-07-10 ·
★★★★★
Clean workflow
The whole workflow feels smooth, from uploading an image or entering a prompt to generating and downloading the model. I like that I don't need to jump through too many steps. For someone who wants quick 3D assets, this is a very convenient tool.
Hyper3D is very useful when I need something fast for a project or prototype. The models come out with decent structure and textures, and I can export them for further editing. It's not a full replacement for manual work, but it gives a strong starting point.
User friendly great results and saves ssooo much time plus 1 dollar for the first month you simply can't beat that getting 30 coins for a buck and those 30 coins can make potentially 60 assets.....a win win everywhere thank you.
Rodin works perfectly but the material section and Omni craft material don't deliver acceptable results
C
Cem Koker · 31 reviews · Experienced 2026-07-05 ·
★★★★★
Charged without notice, credits clawed back, no refund — reporting this as fraud
I signed up for a subscription after genuinely misunderstanding the pricing and plan details, and I canceled it immediately, within moments of subscribing. I never used the API, never generated a single asset, and never touched the service even once. I also never received any email or notice informing me that I was being charged.
Despite that, the tokens I received after payment were clawed back right away, yet the refund to my original payment method has still not been processed. So I'm left charged, stripped of the credits I paid for, and refunded nothing.
I've contacted support multiple times, by email and through the service center chatbot, and I have not received a single proper response — only automated replies and vague escalation notices. Being ignored after payment like this is unacceptable.
Because of the silence, the clawed-back credits, and the missing refund, I am reporting this as fraud and I have filed a report with Stripe, the payment processor. I want other users to know what to watch for: when a business charges you without notice, removes the paid credits, and then goes silent instead of refunding or responding, that is a serious red flag.
I'm not asking for anything unreasonable. I want my refund for a service I never used, and a clear human response instead of another automated message. This should not be this difficult.
EDIT: They finally refunded me.
Reply from Hyper3D2026-07-08
Hello, I hope you’re doing well.
We sincerely apologize that your experience did not meet your expectations. Our chatbot is designed to assist with automatic refund processing. Could you please provide the email address associated with your account so that we can check the refund status for you?
We look forward to your reply and will be happy to assist further.
M
Malala law · 2 reviews · Experienced 2026-07-06 ·
★★★★★
The image to 3D process was simple
The image to 3D process was simple and easy to follow. I uploaded my image and got a useable model much faster than expected. ✌️
