Great overall experience
Great experience overall. Made my 3d workflow faster and helped me create assets with much less effort
About Hyper3D
Data updated- Website
- hyper3d.ai
- Category
- Electronics & Technology
- Location
- United States · San Francisco
- Status
- Unclaimed
- Last 12 months
- 47 reviews
- Replies to negative
- 100% (17/17)
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Is Hyper3D legit?
Hyper3D (hyper3d.ai) has a 3.4 out of 5 rating on OK.one, based on 47 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 32% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Nice image to 3d tool
Rodin made it easy to turn a reference image into a 3d model. I still needed to clean it up a bit, but it saved me a lot of time.
Quick and useful
I used Hyper3D for a small asset idea and it worked pretty well. Not perfect every time but it gave me something useful really fast.
I subscribed to Hyper3D/Rodin
I subscribed to Hyper3D/Rodin, but when I tried to cancel my subscription and stop auto-renewal, the platform did not provide a working cancellation option. I checked the account settings and tried to follow the normal cancellation process, but I still could not cancel. This creates a very poor user experience and makes the subscription feel like a trap. A paid service should make cancellation as easy and clear as subscription. I expect Hyper3D/Rodin to cancel my subscription immediately, stop any future charges.
Reply from Hyper3D2026-06-25
Hi Hobbiest, Thank you for your feedback, and we're sorry for the confusion and inconvenience this caused. We reviewed your account and noticed that you initially subscribed to the $30 Creator plan through our $1 first-month promotion. During the cancellation flow, it looks like the 50% off offer for the next month was accepted, which may have made the cancellation process unclear. For future reference, subscriptions can be managed and cancelled through the customer support bot in the bottom-right corner of our website. That said, we completely understand your concern, and we have already cancelled your subscription from our backend. No future renewal charges will be made on this subscription. We apologize again for the poor experience and appreciate you bringing this to our attention. We’ll continue improving the cancellation flow to make it clearer and easier for users.
Impressive detail
I was impressed by how much detail Rodin could capture from a simple input image. Very promising tool
A decent outcome so far
A decent outcome so far. Still a lot to explore. Team Hyper3D did a good job so far!
Good speed and quality
Hyper3D helped me move from idea to 3d much faster. Good balance between speed and quality.
Disappointed
Disappointed! I have emailed Hyper3D to request a refund on 7/6 but still haven't recieve any reply until now! I just don't know what else can I do...
Reply from Hyper3D2026-06-22
We sincerely apologize for the inconvenience caused. It’s possible that our previous message was unintentionally missed. Could you please kindly provide the email address associated with your subscription so we can assist you in resolving the issue? We look forward to your reply.
I am extremely disappointed and frustrated with this service.
I accidentally subscribed because I misunderstood the pricing and plan details, and I canceled the subscription immediately after subscribing. I have not used the API, generated any assets, or used the actual service even once. Despite that, the tokens I received after payment were taken back, but the refund has still not been processed to my original payment method. This makes absolutely no sense. I have contacted support multiple times by email and through the service center chatbot, but I have not received a single proper response. At this point, it feels like I am being ignored after payment, which is completely unacceptable. I am writing this because I do not want other users to go through the same frustrating experience. If a company takes payment, removes the paid credits/tokens, and then fails to respond or refund the customer, that is a serious problem. please stop ignoring this issue and process my refund immediately. I expect a clear response, not another automated message or vague escalation notice. I simply want my refund for a service I never used. This should not be this difficult.
Reply from Hyper3D2026-06-15
We sincerely apologize for the inconvenience caused to your experience. Under normal circumstances, you should be able to complete the refund directly through the chatbot. If that option is not available, there may be an issue with your account or subscription status. Could you please provide the email address used for your subscription? We will check your subscription status and assist you further. Thank you for your understanding, and we look forward to resolving this for you.
AVOID huge scammers
AVOID huge scammers. the trial is $24 but then jumps up to $120/month if you dont cancel. then if you do cancel they offer you a $60/month offer, what they dont tell you is that that locks you in to the next month's $60/month and its only one month then goes back to $120. even worse wehny you accept the $60/month offer they NO LONGER ALLOW YOU TO CANCEL IN ANYWAY. when you click cancel subscription it reminds you you accepted the retention offer and gives you no option to cancel in any way. you cant even contact them as there is no contact. the way i got aroun it was i uploaded bogus credit card info so they could no longer charge me. insane
Reply from Hyper3D2026-06-01
We sincerely apologize for not providing you with a perfect user experience. The standard price of the Business plan is $120 per month. We are currently offering promotional discounts, which is why the first month may be priced lower. After accepting a renewal discount, if you decide not to continue your subscription, you can cancel at any time via the customer support widget located in the bottom-right corner of our website. Alternatively, you may contact us via email or reach out through Discord, and we will be happy to assist you with the cancellation. Once again, please accept our sincere apologies for the inconvenience. If you could kindly share the email address associated with your subscription, I can also proceed to cancel it for you right away. Would that work for you?
Good ❤️
Good ❤️ Good ❤️❤️
Very friendly service, interesting features!
Hello, I subscribed to the service on 21 May 2026. There were some issues but they were successfully resolved after the weekend. The company communicates well and seems to be very friendly. At the moment I'm happy with the service and, as the company mentioned here and in their message sent to my email, I will certainly give it another chance. Thanks a lot!
Reply from Hyper3D2026-05-25
We're truly sorry for the frustration you experienced. This was caused by server instability during our recent promotional campaign. The issue has now been fixed. We've also replied to your email. Thank you for your patience. We hope you'll give us another chance.
Started a free trial of HyperHuman…
Started a free trial of HyperHuman Creator ($280/year) on May 5, 2026. Trial ends May 12. Tried to cancel the same day. The "Cancel subscription" button in the app opens a dialog titled "Subscription Successful" saying "We are currently processing your subscription information. This will not take more than 12 hours. Please try again later." It does not actually cancel anything. Repeated attempts show the same dialog. The Stripe billing portal linked from the app has no cancellation option either — only payment method and billing info. This is unusual, since Stripe normally exposes a cancel button by default; it has to be deliberately disabled by the merchant. I have screenshots of both. I see from other reviews here that this is a known pattern and that Deemos resolves it manually via email after several days. With only 7 days until auto-charge, that is not acceptable. Sending an email to them now. Will update this review based on the response.
Reply from Hyper3D2026-05-20
I hope you’re doing well. I can see that you contacted our AI bot on May 6 to cancel your subscription, and I replied on May 7 confirming that your renewal had been successfully canceled. Could you please confirm if you received this message? A copy should have also been sent to your email. Please note that after subscribing, it may take up to 12 hours for the cancellation option to become available due to processing. We are working to improve this experience. Thank you for your understanding.
Fraudulent Charging
There was a free trial which turned into getting charged monthly with no subscription listed, no way to cancel, no way to contact them that works. Tried emailing and will end up having to dispute the charges through my bank.
Reply from Hyper3D2026-05-20
I hope you’re doing well. We reached out to you at the end of April from this email address ([email protected]), but it’s possible you may have missed it. At that time, we were unable to locate any subscription associated with your contact email, so we couldn’t proceed with handling your request. Could you please provide the email address used for the subscription? We will take care of this for you as soon as possible.
Borderline fraud.
Borderline fraud. I don’t how else to describe this experience. Yes the product worked. I used a free trial to test it out and yes it worked. However once it was time to cancel that free trial, it was borderline impossible. I see below reviews where they’re stating that there’s an option to manage your subscription under your profile, there isn’t. There is no such option. If I could append a snip I would but I can guarantee there’s no option so they’re clearly lying to customers. Additionally, after being able to cancel the subscription from their site, they attempted to charge my card which failed. I immediately cancelled using the stripe link in the email received by them. (the only email communication they really send out) Yet for some reason, I woke up this morning to a charge by them on a cancelled subscription. Funnily enough, they charged me yet I’m still on the free plan in their software. (I have pictures and video proof of this) Also on search, this isn’t the first this has happened to others, I’ve seen results 6 months back with people having this problem with you guys, so why has it not been resolved… I need money back Hyper3d.
Reply from Hyper3D2026-05-20
I hope you’re doing well. I can see that you contacted us on April 3 regarding a refund request. We replied on April 4 and have processed your refund accordingly. Could you please confirm whether you have received it?
Almost non existent customer support **UPDATED**
I tried the free trial and really liked it. I paid for one year two weeks ago. As of this writing I have still not been able to use the program. it keeps showing that I have 0 credits and it wants me to subscribe even though I did already. I have contacted them through live support and through email numerous times. Not a single email back yet (other than saying that they received my email and would get back to me in 2 business days). Live support is no help either. They tell me that it shows that I paid for the year subscription and have no idea why it isn't working. Both people I have chatted with said that someone would get back to me, yet no one has. I don't even have the option to manage my subscription under my profile. The option isn't even there for me. I tried clearing my cache, trying different browsers, etc. with no luck. I finally asked for a refund the other day, and of course they have not gotten back to me. I am about to contact my bank about the issue to get my money back. It is a pity since I really liked the program and was looking forward to using it. **After leaving this review I received my refund. They explained what the issue was and apologized for not responding to my emails in a timely manner. I am going to get a 1 month subscription and see how it goes. As stated above, I enjoyed using the a.i. when it was working for me.
Reply from Hyper3D2026-03-24
We’re really sorry to hear about this — that’s not the experience we want anyone to have. From your description (0 credits + missing subscription panel), this looks like a billing sync issue. That said, the delay in follow-up is on us, and we sincerely apologize. We’d like to fix this for you as soon as possible. Could you please contact us at [email protected] with your account email and a mention from Trustpilot? We’ll prioritize your case to either restore access immediately or process a refund, depending on your preference. Thank you for your patience, and again, we’re sorry for the frustration caused.
Lightweight models that still keep…
Lightweight models that still keep their shape - The model stayed lightweight but didn’t lose its shape or details. I was able to drop it straight into my pipeline with minimal cleanup.
Local edits on imported models are a…
Local edits on imported models are a big win - Local edits on imported models are a big time saver. I uploaded a chair model from CGTrader and got easy modification of the chair legs by prompts in Rodin.
One of the few AI 3D tools I kept using…
One of the few AI 3D tools I kept using - I’ve been testing a lot of AI 3D tools recently, and Hyper3D is one of the few that I actually kept using after the first week. The model quality is noticeably cleaner than most alternatives, especially when it comes to topology. That said, it’s not magic. You still need to know what you want and guide it properly. The big difference is that when it gets close, the redo and local modification features let you push it the rest of the way instead of starting over.
Control is what makes the difference…
Control is what makes the difference here - The biggest advantage is control. Between partial redo, local edits, and low-poly options, you’re not locked into one result. That flexibility makes it feel like a real tool instead of a one-click generator.